Petco

4.3
846 reviews

About

Pet StorePet supply storeAquarium ShopPetco
Visit your Biloxi Pet Store located at 2406 Pass Road for all of your animal nutrition, pet supplies and grooming needs. Our mission at Petco is Healthier Pets. Happier People.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Petco
2406 Pass Rd, Biloxi, MS
39531, United States

Hours

Reviews

4.2
836 reviews
5 stars
509
4 stars
179
3 stars
58
2 stars
26
1 star
64

What are people saying?

AI-generated from recent customer reviews

Staff Knowledge

Customers frequently praised the staff for being knowledgeable and helpful, particularly regarding fish care and grooming.

Customer Service

Many reviews highlighted the friendly and attentive customer service, with staff going out of their way to assist customers.

Cleanliness

The store was generally noted as clean, although some customers mentioned issues with the cleanliness of fish tanks.

Product Availability

While the store had a good selection of pet supplies, some customers expressed frustration over stock shortages and high prices.

Grooming Services

Grooming services received mixed feedback, with some customers satisfied while others reported negative experiences.
  • DB
    Demetria Boudreaux
    Jan 5, 2026
    1.0
    Went in the store to purchase mice and my daughter was by the bird displays and the lady said to her I see you trying to erase my sign when in fact she was reading the sign I turned and told her to back away from it and the employee named Summer very sarcastically said to me are you okay are you having a bad day 🧐 at this point I turned to see if she was speaking to somebody else my reply was no are you. She told me my mice and crickets would be in the front when I’m ready. I walked by the fish since I have 150 gallon saltwater tank and might want to purchase fish. She then came to the fish tanks and passed in front of me and said your order is in the front I said ma’am you told me that three times since I have been walking around looking and yet she stood there smiling asking if I’m having a bad day. At this point I’m not sure what your point is. Every time I go in this store it’s the same employee that does the same thing. When I get home one mouse ate the other mouse head off. I called the store and was informed they could not do anything about it even though I have the body as it was in the box. I’m thinking something was wrong with the mice because my snake would not touch the last one. I spend ALOT of money at Petco just to be treated like this so aggravating. I’m done with this store !!!!!!!!
  • LB
    Larry Beauchamp
    Jan 2, 2026
    5.0
    The employees are friendly and helpful. They are willing to give needed advice and recommendations (on the fish I bought). Checkout was efficient. Overall I'm very satisfied with the level of customer service.
  • CG
    Connor Graham
    Dec 16, 2025
    5.0
    Summer was extremely helpful and kind when I was there to buy fish. She was very knowledgeable about aquarium keeping and fish care. This is the only chain pet store I will buy livestock from, and it’s because of the care that Summer and other employees provide for the fish. You guys are great and I hope that doesn’t change.
  • JB
    jennifer burge
    Dec 14, 2025
    5.0
    Very helpful. I had a large bag of dog food. And he brought it to my car for me.
  • KH
    Kimberly Hager
    Nov 24, 2025
    5.0
    I bring my dog here to be groomed. Sadie is the groomer and she is wonderful! She is caring and treats my dog with love, not to mention she is a skilled groomer. She makes him handsome every visit and he loves his time with her. Thank you Sadie!

Frequently Asked Questions About Petco

Does the Petco Biloxi location have a vet hospital?

No, Petco Biloxi does not have a full-service vet hospital.

Does Petco Biloxi offer vaccinations?

No, Petco Biloxi does not provide vaccinations.