Whether they purr or bark, pets brighten up the lives of everyone who adopts them. Brighten up their lives in return by giving them reliable petcare in Sunset Hills, MO. At Banfield Pet Hospital®, located in PetSmart at the Plaza & Shoppes at Sunset Hills, our veterinary team partners with you to help take care of your cuddly companions. We provide vaccinations, routine exams, and more for pets throughout Southwest St. Louis.
I use the Bandfield at the Sunset Hills location for my animals and they always do a great job. My dog needed a last minute vaccine before he could be boarded and they came through the same day. They treat them like I do, they are very caring.
JK
Jeff Kleist
Sep 9, 2025
1.0
Their wellness plan is all about the money and not for the care of the pet or owners. We used their wellness plan for 17 year for our dog. Unfortunately he passed today. Reached out and all they cared about was additional payment for the $85 we owed on the plan because we used the service more than we paid. It wasn’t like we were trying to cancel just because…..our pet passed away. 17 years of the wellness plan and their concern was $85. Thought the Banfield program cared about the pets but obviously money is WAY more important. If you cancel with Chewy they send you a card, flowers and show compassion. Not Banfield. Will never use their services for our future pets.
BM
Bobby Mcgee
Oct 1, 2024
5.0
You guys are Awesome!!!
Ty so much for taking my little man at such short notice.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
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