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VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Whether they purr or bark, pets brighten up the lives of everyone who adopts them. Brighten up their lives in return by giving them reliable petcare in Sunset Hills, MO. At Banfield Pet Hospital®, located in PetSmart at the Plaza & Shoppes at Sunset Hills, our veterinary team partners with you to help take care of your cuddly companions. We provide vaccinations, routine exams, and more for pets throughout Southwest St. Louis.
Details
- Requires appointmentAvailable
Location
Hours
Reviews
4.1
147 reviews
5 stars
96
4 stars
14
3 stars
12
2 stars
4
1 star
21
- DMDenise Marsh5 days ago5.0The Doctor and techs were very kind and patient.
- MMMegan McFaddenNov 5, 20255.0I use the Bandfield at the Sunset Hills location for my animals and they always do a great job. My dog needed a last minute vaccine before he could be boarded and they came through the same day. They treat them like I do, they are very caring.
- JKJeff KleistSep 9, 20251.0Their wellness plan is all about the money and not for the care of the pet or owners. We used their wellness plan for 17 year for our dog. Unfortunately he passed today. Reached out and all they cared about was additional payment for the $85 we owed on the plan because we used the service more than we paid. It wasn’t like we were trying to cancel just because…..our pet passed away. 17 years of the wellness plan and their concern was $85. Thought the Banfield program cared about the pets but obviously money is WAY more important. If you cancel with Chewy they send you a card, flowers and show compassion. Not Banfield. Will never use their services for our future pets.
- ESEmma StanleyAug 29, 20255.0There are two other Banfield locations that are a lot closer to where I live, but I started going to this location because they always have in patient appointments. A couple years ago the one closest to me was only doing drop off appointments which I tried one time and when I went to pick my dog up she still hadn’t been seen which means she sat in a kennel for 9+ hours and was still not ready. While that might work for others, I personally didn’t like it because my dog Shadow has really bad anxiety which gets worse when she’s alone or around strangers and she’s never been in a kennel and after that appointment she was shaking and freaked out and took awhile for her to calm down so I started looking for other locations that didn’t have drop offs only and found to this one. Our first visit was a little rough only because Shadow was freaking out after her last experience at the other location, but the staff was great and really helped to make her feel comfortable and she was able to calm down especially when she realized I wasn’t leaving her there. All this happened a couple years ago, and even though other locations are now having in patient appointments again we continue to drive farther to come to the sunset hills location because of how much we like the staff. We had an appointment this past Friday because I was having some concerns and while having blood work done for what I was worried about they noticed another issue not related to why we were there. Dr. Nancy Wolfe Bay was amazing and I could tell she truly cared and wanted the best for Shadow. She gave me tons of information about each issue and made sure I understood everything and then she gave me multiple choices and suggestions on each problem so I could choose which one I liked or thought would work best. For an example when it came to the anxiety and panic attacks that have been getting worse lately she gave me two options one is a daily medication that will take time, but will help in the long run for daily anxiety or a situational meditation to give only when she’s having anxiety or when I know a head of time that a certain situation is going to cause stress/anxiety. For me the second option is best because when we’re home together Shadow is usually fine, if she’s alone for too long or when we go places is when she has problems especially now that she’s an older dog. We also found out while at that visit that Shadow is starting to get arthritis in her thighs and Dr. Wolfe Bay told me the best joint supplements to give her because there are tons of choices out there, but the two brands she recommended have only clean/pure ingredients for the issue where some others will add or dilute the ingredients you need. I know this is such a long and over explained review lol, but as someone who reads reviews before buying stuff or going certain places I wanted to give details on why I personally love this location and continue to go
- MMMichael MacauleyAug 6, 20255.0I've been using this vet for more than 15 years. They've taken wonderful care if my 3 dogs, and my girl over the rainbow.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What services does Banfield Pet Hospital in Sunset Hills offer?
Banfield Pet Hospital provides vaccinations, routine exams, preventive care, nutrition advice, parasite control, dental care, spay/neuter services, end-of-life care, microchipping, and DNA testing.
Does Banfield Pet Hospital provide emergency care services?
No, Banfield does not provide emergency care but can offer urgent care advice during hospital hours and referrals to emergency hospitals if needed. Outside hospital hours, contact your local emergency hospital.
What is an Optimum Wellness Plan at Banfield Pet Hospital?
An Optimum Wellness Plan is a preventive care package including exams, vaccines, screening diagnostics, consultations, dental care, and more. It automatically renews annually and is not insurance but offers discounts for treatments.
How can I pay for the Optimum Wellness Plan?
Payment can be spread across 12 months via automatic withdrawal or credit card, or paid in full at enrollment, making it easier to budget for your pet's health care.
What types of appointments are available at Banfield Pet Hospital?
Appointments include in-room visits where you stay with your pet, drop-off appointments where you leave your pet and get called for pickup, and virtual visits through Optimum Wellness Plans for care from home.
What are Banfield Pet Hospital's hours of operation in Sunset Hills?
The hospital is open Monday to Thursday and Saturday from 8 AM to 6 PM, Friday from 9 AM to 6 PM, and Sunday from 9 AM to 5 PM.
Is Banfield Pet Hospital located near any pet-related stores in Sunset Hills?
Yes, it is located within PetSmart at the Plaza & Shoppes at Sunset Hills, offering convenient access to pet grooming and retail services alongside veterinary care.
What nearby attractions can I visit before or after a visit to Banfield Pet Hospital?
You can visit Urban Air Adventure Park, an amusement park and arcade nearby, for some fun activities before or after your pet's appointment.
Are there any clothing stores near Banfield Pet Hospital in Sunset Hills?
Old Navy, offering clothing for women and children, is located nearby, making it easy to shop while you take care of your pet's needs.
How can nearby financial and healthcare services assist me when visiting Banfield Pet Hospital?
Nearby financial advisors like Edward Jones and healthcare providers such as AccentCare Hospice offer additional support and services that you might find useful in managing pet care and personal needs during your visits.