Petco

4.4
594 reviews

About

Pet StorePet supply store
Visit your St Louis Pet Store located at 7279 Watson Road for all of your animal nutrition, pet supplies and grooming needs. Our mission at Petco is Healthier Pets. Happier People.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Petco
7279 Watson Rd, St Louis, MO
63119-4401, United States

Hours

Reviews

4.4
584 reviews
5 stars
385
4 stars
109
3 stars
37
2 stars
16
1 star
37

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and helpful staff, highlighting their willingness to assist and provide great service.

Grooming Experience

The grooming services received mixed reviews; while some customers were very satisfied with the care their pets received, others reported issues with appointments and grooming quality.

Product Availability

Customers noted a good selection of pet supplies, although some expressed disappointment with the availability of specific items, particularly fish.

Store Cleanliness

The store was frequently described as clean and well-organized, contributing positively to the shopping experience.

Pricing Concerns

Several reviews mentioned high prices and dissatisfaction with additional charges, such as for bags, impacting overall customer satisfaction.
  • RF
    robert ferguson
    Nov 8, 2025
    5.0
    I was getting my first cat and had no idea what I needed. Audrey patiently walked me through it and made recommendations to help make my dream come true.
  • CR
    carol riley
    Nov 4, 2025
    5.0
    Have always loved Petco ❤️ Now we use the vet clinic and are beyond satisfied with the complete kind and professional care provided. Also very affordable. Can not say enough about how wonderful the entire experience was!
  • DD
    Denise Dockendorf
    Nov 2, 2025
    1.0
    I’ve shopped at the Petco Mackenzie Point location for years and years. The staff has always been great. A few days ago I ordered delivery of dog food, using uber eats. A refrigerated bag was swollen with gas and clearly bad. I went to the Petco store at Mackenzie Point to return it. Actually I just wanted to get a replacement. Petco has always been bad when it comes to entering correct info into their system. I’ve never received a reward because their computer system often / mostly fails to enter my purchases. So there was no record of this particular purchase and uber eats didn’t leave a receipt. I was able to show that uber eats had made the delivery. ANYWAY the “manager” at the store told me I’d have to call corporate. The point I want to make is that they refused me a return and the manager was very very very rude. I will never ever shop there again. Petsmart for me from now on. P.S. I’ve gotten spoiled food from this store a few times and had to go back to exchange. Quality control leaves a lot to be desired.
  • SR
    Stephanie Reinheimer
    Oct 21, 2025
    5.0
    Darryl was amazing and was really supportive and helpful with our rescue dog. He gave us great service. A+!
  • DJ
    Dennis Jackson
    Oct 11, 2025
    5.0
    Not many groomers will do a cat. Petco's groomers make it sound easy, but I have had other groomers stop halfway done. My Petco groomers at Makenzie are great and professional!! Thank you!!

Frequently Asked Questions About Petco

Does the Petco St Louis location have a vet hospital?

Yes, Petco St Louis has a full-service vet hospital.

Does Petco St Louis offer vaccinations?

Yes, Petco St Louis provides vaccinations.