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Petco

4.0
(709 reviews)

Business Details

(636) 724-6338

About

Pet StorePet supply storePetco
Petco is your trusted pet store near you in St Charles. Visit your local Petco at 2109 Zumbehl Rd for quality pet food, supplies, and essentials for dogs, cats, and other pets. This convenient pet supply store offers everything from everyday nutrition to toys and treats. If you’re searching for dog food near you or reliable pet supplies, our knowledgeable team is here to help you choose what’s right for your pet. This Petco location also offers Full-Service Grooming, Dog Training, Vaccination Clinic, Aquatics Department, making it a one-stop pet shop for products and services. Visit your St Charles Petco today.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Petco
2109 Zumbehl Rd, St Charles, MO
63303-2724, United States

Hours

Reviews

4.0
709 reviews
5 stars
384
4 stars
145
3 stars
75
2 stars
33
1 star
72

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on staff is mixed; some employees are praised for their helpfulness and friendliness, while others are criticized for being unprofessional or inattentive.

Grooming Issues

Numerous complaints about grooming services, including unprofessional handling of pets and inconsistent pricing, leading to dissatisfaction among customers.

Store Cleanliness

Many reviews highlight poor cleanliness standards, particularly in animal enclosures and fish tanks, with some customers expressing concern for the welfare of the animals.

Product Availability

Customers frequently mention issues with stock levels and product availability, particularly for specific pet foods and supplies.

Positive Experiences

Despite the negative feedback, several customers report positive experiences with specific staff members and appreciate the variety of products available.
  • MS
    Megan Schammel
    Feb 17, 2026
    1.0
    Drove up to pick up my curbside order only to wait over 15 mins for someone to bring me my online order. After sitting there I decided to walk inside even though mind you, this is a CURBSIDE order and two employees one red head female and another a tattooed male having a lengthy convo between one another while the register was unattended with an older gentlemen waiting for someone to ring him out, talking about another employees behavior and complaining to one another not acknowledging anyone but themselves. Me and the gentleman waiting n line looked at one another in disbelief that no one person was doing their job professionally. I will be going out of my way to go to the mid rivers location if I have to go to a petco again. They are much more professional.
  • AF
    Amy Franklin
    Feb 17, 2026
    5.0
    So I have to give a huge shout out to Bryant he was the most amazing friendly worker there 😁 also quite handsome ❤️ anyway I just want to say ty for being human with compassion and morals
  • LM
    Lisa Marshall
    Feb 17, 2026
    5.0
    I stopped going to petco because of the slacking and poor customer service. So, I went somewhere else . So, I decided to go to petco to give it another try. Bryant and Holly was very helpful and awesome customer service. The both of them made me free welcome. I will be back again and hopefully I can see them again. Thanks.
  • DW
    Daniel Williamson
    Feb 6, 2026
    5.0
    Molly is awesome at her job. She takes care of our high strung dog chip. He gets his haircut and wash and we absolutely recommend this place. Very friendly staff and very clean place.
  • TT
    Tina Tate
    Jan 18, 2026
    5.0
    Came close to closing just to browse originally but then my daughter seen a Chameleon and Amber and Natalie were very upbeat and happy to help us. Amber was very knowledgeable about reptiles and helped my daughter get every thing she needed for the Chameleon. Natalie was very knowledgeable and eager to share all she knew about bunny care because I asked about bunny products for My pet bunny . They both deserve a raise very sweet girls and was happy to do their jobs with a smile. I also purchased a Beta and they made sure I had everything I needed

Frequently Asked Questions About Petco

Does the Petco St Charles location have a vet hospital?

No, Petco St Charles does not have a full-service vet hospital.

Does Petco St Charles offer vaccinations?

Yes, Petco St Charles provides vaccinations.

Brand Certified Facts from Petco

Petco partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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