Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - South Mehlville provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
Location
Hours
Reviews
4.3
232 reviews
5 stars
162
4 stars
26
3 stars
14
2 stars
5
1 star
25
What are people saying?
AI-generated from recent customer reviews
Staff Quality
Many customers praised the staff for being friendly, caring, and knowledgeable, with several mentioning specific team members who provided exceptional care.
Service Issues
Several reviews highlighted significant issues with service, including long wait times, lost test results, and poor communication regarding appointments and prescriptions.
Customer Experience
While many customers had positive experiences, there were notable complaints about rude staff interactions and dissatisfaction with the handling of pets during visits.
Pricing Concerns
Customers expressed concerns about the pricing of services and the perceived value of the wellness plans, with some feeling they were overpriced.
- AGAmanda GarrisonJan 2, 20264.0The staff across the board at Banfield in Mehlville is caring, knowledgeable, and incredibly empathetic. The 4 stars reflects Banfield's pricing being too high. I can't stress enough how much I trust the doctors, techs, and staff at the Mehlville Banfield!
- CDClinton DeClueDec 10, 20255.0Love my Banfield Team, from the reception to the vets
- LDLana DizDec 8, 20251.0I came to Banfield pet hospital for a regular blood test and cancer screening blood test for my almost 10-year-old Australian shepherd Cisco. It was time for his checkup and blood test, he gets stress seizures after the appointments due to his anxiety. The regular blood test results arrived on time, but they took two weeks to answer my email asking about the results for the cancer screening blood test. They had lost the blood vial, and they wanted me to take him to go get his blood drawn again. I brought him back, he got his blood drawn and then had his stress seizure when he got home. It was not the best experience as I also had to wait 40 minutes to be let into a vet room. Two more weeks go by, I email them for the results again, and they call me to say that they were able to send the blood, but they put it in the wrong kind of vial and needed Cisco to come in to do a blood test yet again. Again. I take him there and he had his blood drawn by a beginner vet and she poked him 10 times (in the same spot) to be able to draw blood. He was not happy at all and looked petrified. Finally we were done and left the building. On the way home, I get a call from them saying to come back (!!!!!!!) , because they just so happened to call the company that does this test and just then were told that they needed to provide two vials of blood. Instead of the employees already asking that before they sent the original vial of blood, they were not aware and did not have all the information needed. Horrible. I had to turn around, take him into the building again, and have them draw his blood again. My poor guy had a seizure the moment he came into the car when we left the building. I asked for a refund, and they said they would put positive credit on my account. I did not want positive credit because I would not be coming back here, so that meant nothing to me. I did not want a refund for the original regular blood draw, I wanted either half or full refund on the 160$ I spent on this cancer screening test. I did not pay to be dragged back three times to do his blood draw, I paid for it to happen one time and receive the results. The manager refused to give me a half or full refund, terrible experience, will not be coming back.
- KBKelly BrownDec 3, 20255.0The crew there is excellent. They know and love my pets. It feels like a small practice. I love it.
- HCHouse of CrabtreeNov 17, 20255.0Love them! We have our second dog under their care. They have always been amazing at this location. They work with our budget and help us to stay on top wellness care.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What types of preventive pet health care services does Banfield Pet Hospital offer?
Banfield Pet Hospital offers vaccinations, dental care, parasite control, nutritional counseling, behavioral counseling, and comprehensive examinations to keep your pet healthy at every stage of life.
Does Banfield Pet Hospital provide emergency care services?
Banfield Pet Hospital does not provide emergency care, but you can call during hospital hours for urgent care advice and referrals. Outside of hospital hours, please contact your local emergency hospital.
What is an Optimum Wellness Plan at Banfield?
Optimum Wellness Plans provide annual preventive care including exams, vaccines, early screening diagnostics, nutrition consultations, dental care, and more. They are not insurance but offer discounts on treatments.
How can I pay for the Optimum Wellness Plan?
You can pay monthly through automatic withdrawals from your bank account or credit card, or choose to pay in full at enrollment to manage the cost of your pet’s annual care.
What appointment types are available at Banfield Pet Hospital?
Appointments include in-room visits where you stay with your pet, drop-off appointments with pickup calls, and Virtual Visits available for Optimum Wellness Plan members.
What services are offered at Banfield Pet Hospital?
Services include preventive care clinic, nutrition advice, parasite control, vaccinations, dental care, spay/neuter, end-of-life care, microchipping, and DNA testing.
What are the operating hours of Banfield Pet Hospital in South Mehlville?
The hospital is open Monday through Saturday from 9:00 AM to 6:00 PM and is closed on Sundays and major holidays.
Are appointments required at Banfield Pet Hospital?
Yes, appointments are required for all visits to ensure proper care and scheduling.
What nearby pet-related places can I visit when coming to Banfield Pet Hospital?
Nearby, you can find PetSmart for pet supplies and grooming, PetSmart Dog Training for dog training services, and PetSmart Grooming for professional pet grooming services.
Are there other useful nearby amenities around Banfield Pet Hospital?
Yes, after your visit, you might explore nearby places such as Rich and Charlie's Italian Restaurant for dining, Sports Authority for sporting goods, or Public Storage if you need storage solutions.
How can nearby locations help me when visiting Banfield Pet Hospital?
Nearby points of interest like PetSmart provide convenient options for pet supplies and grooming, while restaurants such as Rich & Charlie’s offer a good place to relax before or after your appointment.