Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Keeping pets and people safe is our top priority. COVID-19 may affect hospital hours, scheduling and services at some locations. Please know we are doing our best to minimize any inconvenience and thank you for bearing with us — please call ahead so we can ensure your pet’s needs can be met and advise you on next steps. If you’re a Banfield Optimum Wellness Plan® client, you can connect with a veterinarian 24/7 via Vet Chat™ through the Banfield app for general pet care advice and triage support.
Details
- Requires appointmentAvailable
Location
Banfield Pet Hospital
2861 Veterans Memorial Parkway, St. Charles, MO
63303, United States
Hours
Reviews
4.5
217 reviews
5 stars
168
4 stars
21
3 stars
6
2 stars
5
1 star
17
What are people saying?
AI-generated from recent customer reviews
Staff Care
Many customers praised the staff for being friendly, knowledgeable, and genuinely caring about their pets.
Service Quality
Overall, customers reported positive experiences with the quality of veterinary care, although some expressed concerns about miscommunication and unnecessary procedures.
Pricing Concerns
Several reviews noted that prices have increased significantly, making it difficult for some customers to afford services.
Customer Experience
While many customers appreciated the welcoming atmosphere and prompt service, there were complaints about scheduling issues and perceived lack of urgency in emergencies.
Wellness Plans
Customers found the wellness plans beneficial for managing pet healthcare costs, though some felt the plans did not provide enough value.
- RBRebecca BondNov 14, 20255.0Everyone at Banfield has been amazing with our cane corso the past 5 years. Dr. Seggerman went above and beyond the past month when our girl was diagnosed with osteosarcoma, taking time to respond to us and make sure we had what we needed even while she was on vacation. So grateful.
- TSTimothy SmythNov 4, 20255.0Banfield always treats our pets well. They're caring and skilled, for a reasonable price. Be sure to get the wellness plan to defray the costs of pet health care.
- PMpam montgomerySep 25, 20255.0Very nice employees great service and vets
- PEP EndsSep 14, 20255.0Great service, friendly welcome, all my questions were answered, clean environment.
- MKMarci KeyAug 7, 20255.0Associates are always caring and helpful. Veterinary knowledge is deep and varied for every animal we've taken here. Prices are reasonable.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I drop off my pet to avoid contact?
We’re empowering our hospital teams to do what’s right for themselves, their clients and communities by taking a series of precautions from encouraging drop-offs to increasing cleaning protocols. Please call the clinic for more information.
Is this clinic open?
Hospital hours and services vary at some locations. If your pet requires immediate care, please call ahead so we can ensure your pet’s needs can be met and advise you on next steps. If you’re a Banfield Optimum Wellness Plan® client, you can connect with a veterinarian anytime, day or night, via Vet Chat™ through the Banfield app for general pet care advice and triage support.
What steps are you taking to keep pets and people safe right now?
We’re constantly evaluating the situation, and we’re empowering our hospital teams to do what’s right for themselves, their clients and communities by taking a series of precautions from encouraging drop-offs to increasing cleaning protocols. We’re also encouraging our Optimum Wellness Plan® clients to connect with a veterinarian 24/7 via our telehealth service Vet Chat™ through the Banfield app. Please call ahead to help our teams prepare.
What medical care are you able to provide right now?
COVID-19 may affect veterinary services offered at some locations. If your pet requires medical attention or care, please call your hospital directly, so the team can confirm availability and advise on next steps.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What are the regular operating hours of Banfield Pet Hospital in St. Charles?
Banfield Pet Hospital in St. Charles is open Monday through Saturday from 7:00 AM to 6:00 PM and closed on Sundays. Hours may vary on holidays.
Does Banfield Pet Hospital offer emergency care services?
Banfield Pet Hospital does not provide emergency care, but you can call during hospital hours for urgent care advice and referrals to emergency providers if needed. Outside of those hours, please contact your local emergency hospital.
Can I drop off my pet to avoid contact at Banfield Pet Hospital?
Yes, the hospital staff are empowered to encourage drop-offs and are taking precautions such as increased cleaning protocols. Please call the clinic for more details.
What preventive pet health care services are available at Banfield Pet Hospital?
Banfield offers preventive care including vaccinations, dental care, parasite control, nutritional and behavioral counseling, and comprehensive examinations.
What is the Optimum Wellness Plan at Banfield Pet Hospital?
The Optimum Wellness Plan provides annual preventive care, including exams, vaccines, early screening diagnostics, dental care, and nutrition consultations. It automatically renews annually and discounts apply to treatments outside of the plan.
How can I get veterinary care online through Banfield?
Clients with the Optimum Wellness Plan can access 24/7 general pet care advice and triage support through Vet Chat™ available on the Banfield app.
Does Banfield Pet Hospital require appointments for pet visits?
Yes, appointments are required to ensure appropriate care and preparation for your pet's visit.
What nearby pet-related stores can I visit around Banfield Pet Hospital?
Near Banfield Pet Hospital, you can visit PetSmart, which offers pet grooming and pet store services, convenient for picking up pet supplies or scheduling grooming after a vet visit.
Are there any dining options near Banfield Pet Hospital in St. Charles?
Yes, you can find several nearby dining options including St. Charles Black Bear Diner, Black Bear Diner, Show-Me's Sports Bar and Grill, and Krieger's Pub & Grill, useful for grabbing a meal before or after your pet’s appointment.
What entertainment venues are close to Banfield Pet Hospital?
Legendary Movie cinema is nearby, offering a great option for enjoying a movie in St. Charles before or after your visit to Banfield Pet Hospital.