Banfield Pet Hospital

Reviews

• BC

  Brittany Carlson

  Apr 25, 2026
  3.0
  I would rate it a 5 star, but some of he workers have attitudes. And I did not care for that. I just wanted my dog to get a hair cut. And they said no because she had an open wound. I told them she legits sleeps in dirt and garbage. I told them that I did not care of other dogs hair got in there. My dog doesnt care. And they said no. I will not be returningt o that location. Ofallon, MO. Not a good place.
• DB

  d batch

  Feb 19, 2026
  5.0
  Our Dog has been a patient since birth. The Staff is great and we've never had a problem with getting a timely appointment.
• MM

  Matt Moss

  Jan 3, 2026
  1.0
  I have had my pets in the banfield program for about 12 years now. They give good care, my issue with Banfield is they try to up sell you with medications and things that aren't always needed. I took my baby Aspen in about 4 months ago, her enzymes where very high and she is loosing weight fast. The did every test in the book just to tell me they dont see anything wrong. So I just called with an emergency, my baby hasn't been able to keep food down in two days, and she's not drinking. I just called the Wentzville banfield to be told they could get her in next Tuesday, that's 4 days away. Not sure Aspen will make it that long and they wouldn't move her up even knowing my situation. I then call the St. Charles location that I have always had decent luck with, they are closed due to short staff? So if my dog passes in the next day or two they will be out of a banield contract and it doesnt seem they really care, even after knowing our situation. I'm calling now to cancel a membership I have have for far to long. Find yourself a small town vet that actually cares about your pets and gives thorough exams and wants to help. Banfield isn’t horrible but lack in many ways. Edit: I was able to make an appointment at the O'Fallon Banfield Sunday at opening 8:30. When I got there, their Vet tech was great and quick, to let me know my Aspen was on borrowed time 😥. I was referred to the VSS West where my baby passed on January 4th at 12:45. When I called their headquarters to cancel my banfield membership, I was told because I used my benefits (blood work) trying to fing out if she had cancer that I owed them. I started to give her my info when I became enraged. I told this gal I won't and will never pay this bill, she instantly shouted off with after 90 days this will go to your collections, is there anything else I can do for you? There have been many years she didnt have to have any extra work done, but when she actually i need of the care this is how they deal with your pets passing. No compassion at all NONE. Edit 2: I feel as consumers or in this case paid members, we all need to be honest and share our experiences. Having said that I'm going to leave my experience on the internet .........however I wanna say that Banfield saved face and called me right after my last edit, they we're sorry for my loss and erased my remaining bill. Thank you Banfield for doing the right thing and giving me a callback. They didn't have to do this. Wow Banfield you have outdone yourselves, they lied and ended up taking the last two payments. When I call the person I talked to said its because my other pup is on the plan and that they didnt take payment for Aspens last two months of her plan. Well if I had two fogs in the program wouldn't I have been charged twice for the monthly membership?? The man I talked to today made me out to be some kind of liar. I will never consider Banfield or Petsmart for even my food purchases. These people are a JOKE!!
• RB

  Rebecca Bond

  Nov 14, 2025
  5.0
  Everyone at Banfield has been amazing with our cane corso the past 5 years. Dr. Seggerman went above and beyond the past month when our girl was diagnosed with osteosarcoma, taking time to respond to us and make sure we had what we needed even while she was on vacation. So grateful.
• CD

  Cynthia Dody

  Oct 9, 2020
  3.0
  If they tell you your dog has fleas, maybe not. My dog has very, very short, light colored hair. A flea could not hide. If she had fleas, she got them there. I am feeling I was lied to. I see nothing and am not wanting to put poison on my dog if not absolutely, completely necessary. On a positive note, the girls in front are amazing. The doctor, who knows? Never met her. Only talked to her on phone. She seemed knowledgeable, but fleas, I don’t think so.

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