Petco

4.3
1603 reviews

About

Pet StorePet supply store
Visit your Springfield Pet Store located at 3840 W Washita for all of your animal nutrition, pet supplies and grooming needs. Our mission at Petco is Healthier Pets. Happier People.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Petco
3840 W Washita, Springfield, MO
65807, United States

Hours

Reviews

4.3
1,595 reviews
5 stars
993
4 stars
327
3 stars
131
2 stars
51
1 star
93

What are people saying?

AI-generated from recent customer reviews

Staff Performance

Customers consistently praised the staff for being friendly, helpful, and knowledgeable.

Product Availability

While many customers appreciated the variety of products, some expressed disappointment in the limited selection for non-dog items.

Grooming Services

Grooming experiences were mixed, with some customers reporting excellent care while others had negative experiences, including injuries to pets.

Pricing Concerns

Several reviews mentioned that prices were high compared to competitors, leading to dissatisfaction among budget-conscious customers.

Store Organization

Feedback indicated that the store could be disorganized, making it difficult for customers to find items.
  • BS
    Bethany Spencer
    6 days ago
    4.0
    I needed to ask a couple of different questions and there was not a staff member anywhere to be found, which was frustrating. The unavailability of staff in combination with my own impatience ultimately lead to the entire trip being a waste of time and money. 4 stars because there wasn't anything else wrong with the store. Clean, well stocked and organized.
  • TB
    Teresa Barr
    Nov 15, 2025
    1.0
    Do not sign up for their 9.99 a month scam. They lock you in and will not cancel it. You pay over 9 a month to save a whopping 5.00 and thats even if you get that.
  • TO
    tina oman
    Nov 9, 2025
    4.0
    I love how neat, clean and organized your store is. So, much variety is offered, and your fish aquariums are always well stocked and clean. If I were to improve anything it would be to have more people staffed at the same time to ask if they can help customers. This seems to be lacking every time I come in. Some times I leave because I can not find anyone to help me.
  • MS
    Michael Slocum
    Nov 7, 2025
    5.0
    The employees are knowledgeable and helpful while being friendly and polite
  • DT
    Daniel Tinker
    Oct 26, 2025
    2.0
    Went in for minnows. Was told they put about 200 in a bag for me and I thought it looked way off. I even questioned it at the register. Roughly 50 minnows and they charged me for 200 of them.

Frequently Asked Questions About Petco

Does the Petco Springfield location have a vet hospital?

No, Petco Springfield does not have a full-service vet hospital.

Does Petco Springfield offer vaccinations?

Yes, Petco Springfield provides vaccinations.