Petco

4.3
1624 reviews

About

Pet StorePet supply storePetco
Visit your Springfield Pet Store located at 3840 W Washita for all of your animal nutrition, pet supplies and grooming needs. Our mission at Petco is Healthier Pets. Happier People.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Petco
3840 W Washita, Springfield, MO
65807, United States

Hours

Reviews

4.3
1,616 reviews
5 stars
1,010
4 stars
328
3 stars
130
2 stars
52
1 star
96

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and knowledgeable, although some reported unavailability of staff during busy times.

Grooming Experiences

Mixed reviews on grooming services; while some customers had positive experiences, others reported serious issues with their pets' grooming.

Product Quality

Concerns were raised about the quality of certain products, including spoiled food and live animals, leading to negative experiences.

Store Cleanliness

The store was frequently noted as clean and well-organized, contributing to a positive shopping environment.

Pricing Issues

Customers expressed that prices were high, with some feeling that the value did not match the cost.
  • SO
    Sage Oakenshield
    6 days ago
    5.0
    To the wonderful human I asked toay for a stiff firm dog bed cuz my child was struggling to get off the mattress I put on the floor please tell him my dog is snoring and sleeping well finally! God bless him. This was west sunshine street off west bypass. Hes a wonderful employee! And I couldn't be more grateful to hear snoring instead of whimpering under her breathing! He deserves something for appreciation other than my dog snoring for the first time in weeks! And he did this around running rhe cash register. The receipt says Damien. Thank you good sir! I may actually get to sleep tonight! And so will her cat who now is sleeping next to her and hes not had the opportunity in a while!! My heart is so full thank you Damien
  • MM
    Michlle
    Dec 30, 2025
    1.0
    sold me spoiled cat food made my cat throw up had to take him to the vet never shopping there again!
  • KB
    Kenneth Burington
    Dec 29, 2025
    5.0
    Staff very helpful in getting a harness for my new rescue senior dog. I couldn't get it figured out and the staff helped me and took the time to get the right fit.
  • NZ
    Natalie Zacha
    Dec 23, 2025
    1.0
    Associates were not friendly or helpful when I picked up an online order.
  • DH
    Debbi Hawkins
    Dec 23, 2025
    5.0
    The store on west sunshine street is the best. I have a cava Poo puppy. she is a beautiful baby. I took her in to be groomed for the first time. She is only 1 yr old. I was very nervous because I've never let her out of sight when we are away from home. The girl that did the grooming. Her name was cindy. outstanding. She is so gentle ⁴so kind and so loving and you'll just loves her. Angel and I both do. She does such a great job. She knew that I didn't want to leave my baby.\n And when she was screaming, her, she gave me a call to let me know that my baby was special. If she was a good girl which was such a relief, I'm glad I found somebody so loving that could take care of her and make her beautiful. She did such a great job with the grooming. I don't want anybody else to do it now. I hope she never leaves there. She was very informative and she knows what she's doing.\n Very good at her job. took very good care of my little girl. She looked so good when she finished that we had to go shop in the store. Angel picked out a chiefs shirt to wear when she watches the game with my husband. she really does watch the game. She also picked out her food and 2 big bags of her favorite treats to take home. They have an area where they teach you how to train your puppies . there's everything to see in there. There's a little buffet wagon, where you Pick out whatever treats you want. And how many. Little cookies, biscuits . You pick what you want. All different shapes. There's name tags that you can make yourself., you could spend all day in that store and all the people are nice. They're not like the other store here in town. I won't go back to it. But if you care about your baby , take them in there , they will love to shop and they will love having a spa day. It's a great pet supply store. I can't just say enough about it. Check it out.

Frequently Asked Questions About Petco

Does the Petco Springfield location have a vet hospital?

No, Petco Springfield does not have a full-service vet hospital.

Does Petco Springfield offer vaccinations?

Yes, Petco Springfield provides vaccinations.