Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
When your pets need care from veterinarians committed to their well-being, head to Banfield Pet Hospital’s Springfield animal clinic on South Glenstone Avenue. From microchipping to vaccinations, our services help you prioritize your pets’ health. Our convenient location in Primrose Marketplace also lets you take care of errands while you pick up a prescription from us for your pet.
Details
- Requires appointmentAvailable
Location
Hours
Reviews
4.0
339 reviews
5 stars
207
4 stars
49
3 stars
23
2 stars
11
1 star
49
What are people saying?
AI-generated from recent customer reviews
Compassionate Care
Many customers praised the staff for their compassion and support during difficult times, especially when dealing with end-of-life decisions for their pets.
Customer Service Issues
Numerous reviews highlighted poor customer service experiences, particularly with front desk staff being rude or unhelpful, leading to frustration among clients.
Pricing Concerns
Several customers expressed dissatisfaction with pricing, feeling that services were overpriced and that they were pressured into unnecessary tests or plans.
Mixed Experiences
While some customers reported positive experiences with the care and attention their pets received, others shared negative experiences, indicating inconsistency in service quality.
Appointment Accessibility
Customers noted difficulties in getting timely appointments and reaching the clinic by phone, suggesting a need for improved accessibility.
- CJCharlene JarmanNov 5, 20251.0My dog’s tail had to be amputated due to negligence on behalf of the staff. My dog should had a simple nail grind, I was told dogs hair was tangled with the grinder and broke the tail bone so no option but to amputate. STAY AWAY!!!!!
- SSSandra StoneOct 3, 20255.0My Labradoodle is always greeted by name.
- TTTinaSep 15, 20255.0“I want to give a shout-out to Banfield Vet Hospital in Springfield, Missouri. They have been absolutely amazing—the doctors and staff are truly the best. Especially during such a difficult time, when you’re faced with making a decision you never want to make, they were there with compassion and support. I’m so grateful for their kindness and the excellent care they’ve always given my animals. I will always recommend them to others.”
- DTdon triceSep 10, 20251.0The worst experience I've ever had. They gave my dog a medicine that almost killed her. This medicine had been known to cause the issues my dog faced. They still sold it to us anyway.
- ESEsta SutphinSep 10, 20251.0Very disappointed, I feel very dumb for coming here. They do everything they can to get you to run tests etc that are outside your care plan, and everyone was very vague about pricing, so I was extremely taken aback by the final price. I should have just gotten pet insurance, it would be cheaper in the long run.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What are the standard operating hours of Banfield Pet Hospital in Springfield?
Banfield Pet Hospital is open from 9:00 AM to 6:00 PM, Monday through Saturday, and is closed on Sundays and certain holidays.
Does Banfield Pet Hospital provide emergency care services?
No, Banfield Pet Hospital does not provide emergency care services. However, during hospital hours, you can call for urgent care advice and referrals to emergency hospitals if needed.
Can I get veterinary care remotely through Banfield?
Yes, clients with Optimum Wellness Plans can access 24/7 remote general pet care advice and triage support via Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
Banfield offers vaccinations, dental care, parasite control, nutritional and behavioral counseling, and comprehensive examinations as preventive care services.
What is included in Banfield's Optimum Wellness Plan?
The Optimum Wellness Plan includes annual head-to-tail exams, vaccines, early diagnostics, nutrition consultations, dental care, and more, with automatic renewal unless paid in full at enrollment.
How can I schedule an appointment with Banfield Pet Hospital?
You can schedule an appointment through Banfield's website or use their mobile app available in the Apple App Store and Google Play Store.
What types of appointments does Banfield offer?
Banfield offers in-room appointments, drop-off appointments, and Optimum Wellness Plans® Virtual Visits for remote care.
What nearby pet-related services are available around Banfield Pet Hospital in Springfield?
Nearby pet-related services include PetSmart pet store and PetsHotel Springfield, which offers pet services and veterinary care, allowing you to conveniently take care of multiple pet needs in one trip.
Are there dining options near Banfield Pet Hospital in Springfield for before or after your visit?
Yes, Golden Corral Buffet & Grill is a nearby dining option where you can enjoy a meal before or after your pet's visit.
What other retail stores are located near Banfield Pet Hospital that I can visit during my appointment?
Nearby retail stores include Five Below, pOpshelf, Best Buy, and Ulta Beauty, providing options for discount goods, arts and crafts, electronics, and beauty supplies.