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VeterinarianAnimal HospitalVeterinary PharmacyPet Services
When your pets need care from veterinarians committed to their well-being, head to Banfield Pet Hospital’s Springfield animal clinic on South Glenstone Avenue. From microchipping to vaccinations, our services help you prioritize your pets’ health. Our convenient location in Primrose Marketplace also lets you take care of errands while you pick up a prescription from us for your pet.
Details
- Requires appointmentAvailable
Location
Hours
Reviews
4.0
341 reviews
5 stars
207
4 stars
50
3 stars
23
2 stars
12
1 star
49
What are people saying?
AI-generated from recent customer reviews
Staff Performance
While some customers praised the staff for their kindness and professionalism, others reported instances of rudeness and incompetence, particularly at the front desk.
Care Quality
There are mixed reviews regarding the quality of care, with some customers expressing satisfaction with the treatment their pets received, while others reported serious misdiagnoses and negligence.
Pricing Transparency
Many customers felt that pricing was unclear and that they were pressured into unnecessary tests and treatments, leading to dissatisfaction with the overall cost.
Customer Experience
Several reviews highlighted a lack of communication and responsiveness, particularly regarding appointment scheduling and follow-up, which contributed to a negative customer experience.
- LALorna AbsherDec 27, 20254.0The staff is great. Don't get their wellness plan unless you expect to pay for every single visit. I was told when I got the plan that nail clipping was included and just found out after the clipping that it's $21
- JCJ CDec 8, 20252.0Missed a very obvious case of ring worm on my cats ears. He glows under a UV light. It's super obvious. Any professional should have diagnosed it. Charged me $170 for ineffective treatments.
- CJCharlene JarmanNov 5, 20251.0My dog’s tail had to be amputated due to negligence on behalf of the staff. My dog should had a simple nail grind, I was told dogs hair was tangled with the grinder and broke the tail bone so no option but to amputate. STAY AWAY!!!!!
- SSSandra StoneOct 3, 20255.0My Labradoodle is always greeted by name.
- TTTinaSep 15, 20255.0“I want to give a shout-out to Banfield Vet Hospital in Springfield, Missouri. They have been absolutely amazing—the doctors and staff are truly the best. Especially during such a difficult time, when you’re faced with making a decision you never want to make, they were there with compassion and support. I’m so grateful for their kindness and the excellent care they’ve always given my animals. I will always recommend them to others.”
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What are the standard operating hours of Banfield Pet Hospital in Springfield?
Banfield Pet Hospital is open from 9:00 AM to 6:00 PM, Monday through Saturday, and is closed on Sundays and certain holidays.
Does Banfield Pet Hospital provide emergency care services?
No, Banfield Pet Hospital does not provide emergency care services. However, during hospital hours, you can call for urgent care advice and referrals to emergency hospitals if needed.
Can I get veterinary care remotely through Banfield?
Yes, clients with Optimum Wellness Plans can access 24/7 remote general pet care advice and triage support via Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
Banfield offers vaccinations, dental care, parasite control, nutritional and behavioral counseling, and comprehensive examinations as preventive care services.
What is included in Banfield's Optimum Wellness Plan?
The Optimum Wellness Plan includes annual head-to-tail exams, vaccines, early diagnostics, nutrition consultations, dental care, and more, with automatic renewal unless paid in full at enrollment.
How can I schedule an appointment with Banfield Pet Hospital?
You can schedule an appointment through Banfield's website or use their mobile app available in the Apple App Store and Google Play Store.
What types of appointments does Banfield offer?
Banfield offers in-room appointments, drop-off appointments, and Optimum Wellness Plans® Virtual Visits for remote care.
What nearby pet-related services are available around Banfield Pet Hospital in Springfield?
Nearby pet-related services include PetSmart pet store and PetsHotel Springfield, which offers pet services and veterinary care, allowing you to conveniently take care of multiple pet needs in one trip.
Are there dining options near Banfield Pet Hospital in Springfield for before or after your visit?
Yes, Golden Corral Buffet & Grill is a nearby dining option where you can enjoy a meal before or after your pet's visit.
What other retail stores are located near Banfield Pet Hospital that I can visit during my appointment?
Nearby retail stores include Five Below, pOpshelf, Best Buy, and Ulta Beauty, providing options for discount goods, arts and crafts, electronics, and beauty supplies.