Banfield Pet Hospital

Reviews

• SS

  Stacy Sullivan

  Sep 15, 2025
  5.0
  As always they are the most incredible staff and doctors
• AF

  Ashley Foster

  Sep 14, 2025
  1.0
  Honestly I knew not to come back to Banfield after issues with the vet in Wentzville years ago. Today I brought my dog in who has been losing weight and having hair regrowth issues and I am beyond frustrated and mad that I even step foot in here and let this vet look at my dog. She ran blood work and tested her thyroid and when the blood work pretty much came back normal she just started spouting of whatever she could think of and contradicting herself over and over again. I spent $500 on a visit and left even more confused and worried than before. She told me I needed to do a deworming panel but didn’t even test for worms she told me to get more accurate results on the bloodwork she said they would get in clinic I would have to spend $200 to send those off and then told me to just keep doing what I’m doing and I’ll get the thyroid results in a week or so. She kept saying random diseases and illnesses she could have but gave me nothing to go on other than a million other tests to run but then would contradict herself by saying but we usually only see this in large breed dogs. After declining to send off the blood work and do the deworming panel the vet tech was clearly frustrated and honestly the whole time treated me like a bad pet owner because I didn’t bring vaccine records(that I lost in a fire) and because she hadn’t had blood work done yet this year. My dog is energetic, eats and drinks as normal, has had no vomitting or diarrhea and I have nowhere to turn now. I knew not to come back here but thinking it wouldn’t be the same vet as at the other location I was completely wrong because it was the same vet and she spouted off the same script she told my mom when she saw her dog. I am beyond disappointed in the lack of care we received and honestly feel like I was taken advantage of. As much as I wish I did I don’t have thousands to be thrown around and taken advantage of so this vet can meet her quota. Now I will most likely be spending the same amount at a different vet that I probably should have went to in the first place. If you want answers go somewhere else because sometimes the quickest option isn’t the best option all I can do now is try and get my dog the care she deserves and just keep regretting spending money to see a vet who can’t do anything to actually help.
• CV

  Connie VanDeven

  May 31, 2025
  5.0
  They sent my Forseti home with a bloodwork order. He couldn’t walk eat. He was our pride and joy and they yelled at my husband because he lifted him on the scale. My dog was 180 lb bloodhound. Don’t go there and Banfield don’t send me bot you care comment t because you don’t
• MW

  Meagan Walsh

  Jun 12, 2020
  1.0
  Today was the last time I will be taking my dogs to this location of banfield. We have been going to this location for a year and a half. The staff is not friendly or welcoming and very unprofessional. I have a wellness plan through banfield and this location is not accommodating. My 12 year dog needed to have blood work done in order to receive a refill on his medication. It turned out that the blood work came back bad and we were NEVER notified of the findings until we needed more medication. When refilling medication at this location it is never ready when I go to pick it up and I always call the day before to confirm I can pick it up. Today when I arrived 20 minutes early to my appointment there were 3 people waiting outside with their 5 dogs and the doors were closed. I had to call the desk and they told me "to pull the doors open". My dog was scheduled for a surgery and dental cleaning and when we dropped him off they said they would not be able to do the surgery. In their computer they looked up that I was just there with another doctor who said my dog was able to get the surgery. Today another doctor said that it would not be possible. I had to pay for an additional blood work that was not covered by the plan. The front desk workers act like seasonal help and the lack of communication between doctors at this this location is very unprofessional. We will be returning to our old banfield location that is 35 minutes away.

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