Petco

4.2
1041 reviews

About

Pet StorePet supply storePetco
Visit your Liberty Pet Store located at 233 S. Steward Rd for all of your animal nutrition, pet supplies and grooming needs. Our mission at Petco is Healthier Pets. Happier People.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Petco
233 S Steward Rd, Liberty, MO
64068, United States

Hours

Reviews

4.2
1,034 reviews
5 stars
586
4 stars
243
3 stars
96
2 stars
32
1 star
77

What are people saying?

AI-generated from recent customer reviews

Customer Service

While many customers praised the helpfulness and friendliness of the staff, there were significant complaints about rude interactions and lack of assistance in various departments.

Grooming Issues

Several reviews highlighted poor grooming experiences, including mishandling of pets and dissatisfaction with the grooming results.

Store Cleanliness

Customers generally appreciated the cleanliness and organization of the store, although some expressed concerns about the condition of the fish tanks.

Long Wait Times

Multiple reviews mentioned long wait times at checkout and for assistance, indicating potential understaffing during busy periods.

Product Availability

Customers noted a good selection of products, but some expressed frustration with pricing and the quality of certain items.
  • SP
    Susan Pool
    Dec 27, 2025
    4.0
    Only reason I gave 4stars is because Mr Petco charges WAY too much for small dog products. Employees were fantastic! Store was spotless!
  • KR
    Keity Rose
    Dec 16, 2025
    1.0
    The cashiers here move at a SNAILS PACE. Why can't i just run in and grab a bag of food for my animal without it taking 20 minutes when there's 1 person in line????
  • DM
    Dog Mom
    Dec 11, 2025
    5.0
    Recently, I have visited Petco in Liberty two different times and have had great customer service. Both times a young lady named Ava helped me with some crickets and bagged them up for me and was very sweet and efficient. The next time I went in she had a very long line of people and a customer asked her to hold her puppy while she went to her car and Ava very happily agreed and continued to ring up people and was very pleasant and engaging.
  • JS
    Joanna Sorensen
    Dec 7, 2025
    1.0
    I have always had a great experience at this petco until I came in on 11/24/25. I was coming in for potty pads for my cat(who was abandoned and had gone back to a feral state) I checked out with Ava who asked what kind of dog I have and I explained my cats situation and she proceeded to shame me and lecture me on how I take care of my pets wasn't correct. I didn't ask for her advice nor did i want it. I was trying to laugh it off but I felt so uncomfortable by the whole interaction.
  • JJ
    Jay
    Dec 6, 2025
    1.0
    DO NOT BRING YOUR DOG HERE FOR GROOMING. MY DOG WAS MISTREATED AND NOW HES NOT THE SAME SWEET DOG. IT WAS REPORTED. THEY DIDNT DO ANYTHING BUT "WRITE THE GIRL UP" A SLAP IN THE HAND AND SHES STILL WORKING THERE. SINCE THE INCIDENT THEY NOW COVER THEIR WINDOW WHERE THEY GROOM. DO NOT TRUST THIS PLACE. BEST IF YOU LEARN HOW TO GROOM YOUR DOG ON YOUR OWN. THE ONLY WAY YOU WILL HAVE A PEACE OF MIND.

Frequently Asked Questions About Petco

Does the Petco Liberty location have a vet hospital?

Yes, Petco Liberty has a full-service vet hospital.

Does Petco Liberty offer vaccinations?

Yes, Petco Liberty provides vaccinations.