Petco

4.1
822 reviews

About

Pet StorePet supply storePetco
Visit your Kansas City Pet Store located at 8600 N. Madison Avenue for all of your animal nutrition, pet supplies and grooming needs. Our mission at Petco is Healthier Pets. Happier People.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Petco
8600 N Madison Ave, Kansas City, MO
64155, United States

Hours

Reviews

4.1
818 reviews
5 stars
474
4 stars
154
3 stars
86
2 stars
24
1 star
80

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some employees are praised for being friendly and helpful, others are reported as rude and unhelpful.

Product Availability

Customers frequently mention issues with product availability, including out-of-stock items and discrepancies between online listings and in-store inventory.

Store Cleanliness

The store is generally noted as clean and well-organized, although there are specific complaints about the condition of fish tanks and the self-service pet wash area.

Grooming Services

Grooming services receive positive feedback for quality, but there are complaints about additional charges and inconsistent service.

Pricing Concerns

Many customers express dissatisfaction with pricing, citing high costs and additional fees for bags, which has led some to consider shopping elsewhere.
  • RC
    Robin Carroll
    Jan 5, 2026
    5.0
    I had an issue that required me to speak the manager of the store, and I couldn’t be more pleased with how she treated me and resolved my problem. I’ll go out of my way to shop at this Petco because of this manager!
  • AR
    Arnetta Revels
    Dec 31, 2025
    5.0
    Angela the store associate was helpful and helped me get exactly what I needed. I will be going back for whatever I need for my dog!!!
  • TM
    Tessa Marie
    Dec 27, 2025
    5.0
    I have taken my old man Jenkins here a few times in the year I have had him. If you have a dog with anxiety who shakes like a leaf in the wind, book with Natalie. She gets down on the floor and greets every single dog. If you’ve had a bad experience at this location before, consider giving them another chance and book with Natalie.
  • DW
    Daniel Whisler
    Dec 25, 2025
    5.0
    Had the feeder mice I needed for my cobras
  • SS
    Sierra Stephens
    Nov 7, 2025
    1.0
    !!!PLEASE BEWARE!!! If you are a fish keeper/enthusiast I'd stay far far away. We bought a small fish from here a couple months ago and turned out they had ick, it killed our whole 30 gallon tank full of fish. Went back a couple days later and all the section was under quarantine, never received so much as an apology after speaking with someone about the situation. I returned today as its the closest location to my house and I needed to grab some hay for my guinea pigs. Decided to walk and look through the fish section. Not only did we find multiple large dead goldfish in a tank but the most disturbing thing we saw was this poor clownfish with an awful swim bladder issue. The poor thing couldn't even move or swim properly. I do aquarium/fishkeeping as my full time career and also rescue fish in these sorts of situations. It was absolutely heartbreaking seeing the mistreatment and absolute neglect of the aquatic life at this location. I will not be returning here. No matter if its as little as some guinea pig hay, or even a dog bone. I refuse to give my money and time to a place that can be this blatantly inhumane!

Frequently Asked Questions About Petco

Does the Petco Barrytown location have a vet hospital?

Yes, Petco Barrytown has a full-service vet hospital.

Does Petco Barrytown offer vaccinations?

Yes, Petco Barrytown provides vaccinations.