Petco

4.1
814 reviews

About

Pet StorePet supply store
Visit your Kansas City Pet Store located at 8600 N. Madison Avenue for all of your animal nutrition, pet supplies and grooming needs. Our mission at Petco is Healthier Pets. Happier People.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Petco
8600 N Madison Ave, Kansas City, MO
64155, United States

Hours

Reviews

4.1
810 reviews
5 stars
469
4 stars
151
3 stars
86
2 stars
24
1 star
80

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while many customers praised the helpfulness and friendliness of staff, others reported rude or indifferent service.

Cleanliness

The store is generally noted for being clean and well-organized, although some customers mentioned issues with specific areas like fish tanks.

Product Availability

Customers expressed frustration over inconsistent stock levels, particularly for specific pet foods and items, leading to inconvenience.

Grooming Services

Grooming services received positive feedback for quality, but some customers reported dissatisfaction with pricing and service execution.

Pricing Concerns

Many customers found prices to be high, with complaints about additional charges for bags and perceived overpricing on certain items.
  • BD
    Big Dawg
    Nov 11, 2025
    1.0
    Employee are rude and not helpful. It like it not there job to help you.
  • KB
    K B
    Nov 8, 2025
    4.0
    Friendly workers, clean store, only issue was I asked for and purchased 15 ghost shrimp but when I got home and added to my aquarium I had less.
  • SS
    Sierra Stephens
    Nov 7, 2025
    1.0
    !!!PLEASE BEWARE!!! If you are a fish keeper/enthusiast I'd stay far far away. We bought a small fish from here a couple months ago and turned out they had ick, it killed our whole 30 gallon tank full of fish. Went back a couple days later and all the section was under quarantine, never received so much as an apology after speaking with someone about the situation. I returned today as its the closest location to my house and I needed to grab some hay for my guinea pigs. Decided to walk and look through the fish section. Not only did we find multiple large dead goldfish in a tank but the most disturbing thing we saw was this poor clownfish with an awful swim bladder issue. The poor thing couldn't even move or swim properly. I do aquarium/fishkeeping as my full time career and also rescue fish in these sorts of situations. It was absolutely heartbreaking seeing the mistreatment and absolute neglect of the aquatic life at this location. I will not be returning here. No matter if its as little as some guinea pig hay, or even a dog bone. I refuse to give my money and time to a place that can be this blatantly inhumane!
  • JR
    James Ring
    Oct 26, 2025
    5.0
    We bought a Chameleon the person helping us was knowledgeable, helpful and friendly. Her help was much appreciated. We have been going to this location for quite some time and it they have always been good to us.
  • KH
    Keith Harris
    Oct 6, 2025
    5.0
    The Clerks in the store are very helpful! I believe the two clerks names that I talked to were John and Grace you should give them a raise because their customer service skills are top-notch. Thanks guys most definitely will return to your store

Frequently Asked Questions About Petco

Does the Petco Barrytown location have a vet hospital?

Yes, Petco Barrytown has a full-service vet hospital.

Does Petco Barrytown offer vaccinations?

Yes, Petco Barrytown provides vaccinations.