Petco

4.3
1903 reviews

About

Pet StorePet supply store
Visit your Kansas City Pet Store located at 600 Ne Vivion Road for all of your animal nutrition, pet supplies and grooming needs. Our mission at Petco is Healthier Pets. Happier People.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Petco
600 NE Vivion Rd, Kansas City, MO
64118, United States

Hours

Reviews

4.3
1,891 reviews
5 stars
1,080
4 stars
461
3 stars
199
2 stars
53
1 star
98

What are people saying?

AI-generated from recent customer reviews

Staff Friendliness

Many customers praised the staff for being friendly, helpful, and knowledgeable.

Animal Care Concerns

Several reviews raised serious concerns about the treatment and living conditions of animals, particularly birds and ferrets.

Grooming Issues

Customers reported mixed experiences with grooming services, including unprofessional behavior and dissatisfaction with the results.

Product Availability

While many found the store well-stocked, some customers experienced issues with pricing discrepancies and out-of-stock items.

Customer Service

There were positive mentions of customer service, but also complaints about unhelpful staff and poor handling of customer concerns.
  • KC
    Kailah Carpenter
    3 days ago
    5.0
    Everyone’s always so friendly here, and they always have lots of options for seasonal toys and treats which I love
  • HS
    Hamidou Sarah
    Nov 15, 2025
    5.0
    My favorite Petco in KC! They have the best employees (front end staff) too!
  • RM
    Rae M
    Nov 10, 2025
    3.0
    This establishment's sign is not lit up at night. It is very dark in that area and I drove past the building several times before finally realizing it was there. It would be very helpful if the sign on the building was lit up and there was more lighting in the parking lot for safety measures. I deducted two stars instead of just one for the poor lighting issues because safety is important!
  • AF
    Alissa Fehr
    Oct 25, 2025
    4.0
    They had what we needed! I dont particularly like the section theyre located because trying to get back onto tje side road can tough woth car flying down. But my son came with me and enjoyed looking at all the fish and bearded dragons! He kinda looked at the guinea pigs but hes Autistic so they didnt keep his interest. I loved the setting and would bring my son back! Again, they had what we needed, I have a few cats, and I noticed one has cat acne... I've had my cats longer than my kids, so this was a first. I switched oit all their bowls and bought the antibacterial spray here. Admittedly I bought the "dog" version since the "cat" version was $2 more, and the dog version said it was good for all animals but the cat one specified cats. After googling their ingredients, they're the same.
  • FF
    Funtime the Fox
    Oct 19, 2025
    1.0
    Wish I didn’t have to give any stars. Went in to look at the ferrets and out of every pet store I have ever been to the ferret area was beyond disgusting. Had poop smeared all over the glass, flies and gnats all over. The bedding was soaked and they had no food in their bowls. I asked two workers to please clean their cage, that it was the nastiest I had ever seen. They assured me they would. Poor noodles.

Frequently Asked Questions About Petco

Does the Petco Kansas City location have a vet hospital?

Yes, Petco Kansas City has a full-service vet hospital.

Does Petco Kansas City offer vaccinations?

Yes, Petco Kansas City provides vaccinations.