Petco

4.1
1978 reviews

About

Pet StorePet supply storePetco
Visit your Independence Pet Store located at 4201 S Noland Rd Ste for all of your animal nutrition, pet supplies and grooming needs. Our mission at Petco is Healthier Pets. Happier People.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Petco
4201 S Noland Rd, Independence, MO
64055-7313, United States

Hours

Reviews

4.1
1,971 reviews
5 stars
1,050
4 stars
433
3 stars
244
2 stars
94
1 star
150

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some employees are praised for being friendly and helpful, others are reported as rude or indifferent.

Product Availability

Customers frequently express frustration over limited product selection and high prices compared to competitors.

Store Conditions

Several reviews mention cleanliness issues, particularly with aquariums and overall store organization.

Grooming Services

Grooming experiences vary widely, with some customers satisfied while others report poor service and negative outcomes for their pets.
  • DS
    Dennis Shaw Sr
    3 days ago
    2.0
    Ssles personal walked by me several times and didn't ask if I needed help. Then the one I stopped for help was not helpful at all.
  • JW
    Jennifer Whitworth
    Jan 4, 2026
    5.0
    Always have a good experience when there buying food and stuff for my bearded dragon. Just wish they had more to offer for them.
  • DS
    Dakota Sterling
    Jan 1, 2026
    1.0
    I was disappointed by the gerbil enclosure on my visit. The bedding was extremely shallow, which does not meet basic gerbil care standards. The gerbils were scratching nonstop at the glass, clearly stressed and unable to burrow. The wheel was also knocked over on its side. Gerbils require deep bedding (8–12 inches) and proper enrichment to prevent stress. I hope management will review their small animal care practices to better meet the needs of these animals.
  • ES
    Emma Strider
    Dec 28, 2025
    1.0
    Horrible service refused to sale my 8 year old a fish and now he's crying and pretty much all there tanks were filthy very upset and unsatisfied customer
  • CC
    clint clemenson
    Dec 22, 2025
    5.0
    Wendy, a member of your service staff, should be given every recognition for her service. She dealt with a semi hostile customer in front of me with perfect professionalism and deserves wonderful recognition. I recently moved into the area and will be back soon. Thanks Wendy.

Frequently Asked Questions About Petco

Does the Petco Independence location have a vet hospital?

Yes, Petco Independence has a full-service vet hospital.

Does Petco Independence offer vaccinations?

Yes, Petco Independence provides vaccinations.