Business Details
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VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Located minutes from East 39th Street South and Route 291, Banfield Pet Hospital in Independence, MO, is here for you and your furry BFF. You’ll find our veterinary team inside PetSmart off South Bolger Road. We’re ready to provide reliable, convenient petcare every day of the week.
Whether your furry companion needs diagnostic testing, a routine checkup, or vaccinations, our veterinary services in Independence will help you as you focus on your pet’s wellness and health.
Details
- Requires appointmentAvailable
Location
Hours
Reviews
4.3
177 reviews
5 stars
131
4 stars
16
3 stars
8
2 stars
3
1 star
19
What are people saying?
AI-generated from recent customer reviews
Staff Care
Customers consistently praised the staff for their friendliness, professionalism, and compassionate care towards pets.
Quality of Care
Many reviews highlighted the thoroughness and quality of veterinary care provided, with specific mentions of individual veterinarians who were particularly attentive.
Wellness Plans
The wellness plans offered were noted as beneficial and affordable, helping customers manage pet healthcare costs effectively.
Customer Service Issues
Some customers reported negative experiences related to scheduling, billing practices, and communication, indicating inconsistency in customer service.
Mixed Experiences
While many customers had positive experiences, there were significant complaints regarding misdiagnoses and perceived prioritization of profit over pet care.
- AFAndre FrazierNov 12, 20255.0We love it at Banfield. We being myself and my two doggies :). Keep up the good work.
- EPEstefany PerezNov 12, 20255.0I've had Banfield for a few months now and feel so much more comfortable knowing Chewy is getting her necessary check ups and vaccines. She got spayed last week and is already up and running - while the wound seems to be healing nicely. I signed up for one of the Wellness plans and got her spay included. They also offer nail grinding at each appointment! The staff are so friendly and even when Chewy is all shaken up, they treat her with such care! I definitely recommend their services and especially this location.
- SCSteve CalderoneOct 31, 20253.0They seem like a good place to take your animals.
- AFAlex FosterOct 30, 20255.0We've been to 10+ Banfield locations with our dog and two kitties over the last decade while living in different states, and this is BY FAR the best location. The care that Dr. Romanzi provides is EXACTLY what I hoped to find for my kids. She is so thorough, and it's clear that she genuinely loves and cares for the animals she sees. The rest of the team is also really friendly and easy to get in touch with. Thank you for all you do!
- KKKasual KultureSep 15, 20255.0I’m always greeted and Briany always goes over what I want done. Meeko’s groom is always done efficiently and always looks beautiful
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What services does Banfield Pet Hospital in Independence offer?
Banfield Pet Hospital provides a range of veterinary services including preventive care, nutrition advice, parasite control, vaccinations, dental care, spay/neuter, end of life care, microchipping, and DNA testing.
Does Banfield Pet Hospital provide emergency care services?
No, Banfield does not provide emergency care, but they offer urgent care advice during hospital hours and can refer you to emergency hospitals or specialists as needed.
What are the operating hours of Banfield Pet Hospital in Independence?
The hospital is open Monday to Friday from 8 AM to 6 PM, Saturday from 8 AM to 5 PM, and closed on Sundays and certain holidays.
Can I schedule a veterinary appointment online for Banfield Pet Hospital?
Yes, you can schedule appointments online through the provided reservation URL or via the Banfield mobile app available on iOS and Android.
What is an Optimum Wellness Plan at Banfield Pet Hospital?
An Optimum Wellness Plan provides annual preventive care including exams, vaccines, early diagnostics, nutrition consultations, and dental care with payment options available monthly or yearly.
Does Banfield offer remote veterinary care?
Yes, Banfield offers 24/7 remote pet care advice and triage support via Vet Chat™ on their app, available to clients with Optimum Wellness Plans®.
Where is Banfield Pet Hospital located in Independence, MO?
Banfield Pet Hospital is located at 4010 S Bolger Dr, inside PetSmart off South Bolger Road, near East 39th Street South and Route 291 in Independence, MO 64055.
Are there any nearby places of interest around Banfield Pet Hospital that pet owners might find useful?
Yes, Banfield is located inside PetSmart, which offers pet grooming and supplies. Nearby Walmart and Walmart Vision Center provide pharmacy and optometry services, which can be convenient for pet owners during visits. Also, there are locksmiths like minuteKEY nearby and food options like Subway.
How can nearby transit or services help customers get to Banfield Pet Hospital?
Nearby services such as Walmart Independence and local locksmiths like minuteKEY can help customers with errands before or after visiting Banfield. The hospital’s location inside PetSmart also makes it easy to find during shopping trips in the area.
What are some nearby businesses that customers might visit in the area around Banfield Pet Hospital?
Nearby businesses include Walmart, offering pharmacy and retail services; Jackson Hewitt Tax Service for financial needs; Lucid Hearing Independence for medical supplies; and Local automotive repair shops like KC Auto Clinics and Big O Tires for vehicle maintenance.