Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Florissant provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
Location
Hours
Reviews
4.2
266 reviews
5 stars
173
4 stars
42
3 stars
15
2 stars
7
1 star
29
What are people saying?
AI-generated from recent customer reviews
Appointment Issues
Multiple customers reported problems with appointments, including cancellations without notice and confusion over scheduled times.
Staff Performance
While many reviews praised the staff for being friendly and caring, there were also complaints about rude behavior and poor customer service from specific employees.
Pet Care Quality
Overall, customers expressed satisfaction with the quality of care provided to their pets, highlighting attentive and knowledgeable veterinarians.
Communication Problems
Several customers experienced issues with communication, including long hold times on the phone and lack of timely updates regarding their pets' care.
Facility Concerns
Some reviews mentioned dissatisfaction with the cleanliness and organization of the facility, as well as issues related to the handling of pets during visits.
- KCKathy CNov 10, 20251.0Way to expensive, took my dog in for ear infection, every time they gave updates the price went up and up,I will never take any pet there again
- KBKriston BickersNov 8, 20255.0Good place to bring cats fir thier care. This location tends to get a little crowded, but its for good reasons. They take care of your pets here to the fullest extent. They open on very early Saturday mornings, so for someone who works a lot, this is an advantage for me. If I had to complain, the monthly membership prices are a little high. Take advantage of any discounts you find.
- JJJessOct 31, 20251.0Booked an appointment, confirmed appointment and just showed up and they’re not even open. No type of call or notification that they weren’t open for appointments. I was walking out and this apparently has happened to several people and have complained to the store. Total waste of time. UPDATE: reached out to the customer service contact provided and nothing came from it. Asked for them to help get my appointment rescheduled. Nobody contacted me to help.
- MFMary FieldOct 15, 20251.0First of all, I received a notice that the paper work was available for a visit today for my per that did not occur. When I called to ask about it I learned the location I use is closed for remodel and that any messages left won't be heard until they reopen. I am now concerned wrong data is attached for my pet. And no one to contact to confirm or deny. I am considering canceling my plan and going elsewhere with her.
- LSLeslie stanleyOct 8, 20255.0I looove Banfield! My babies are well taken care of and I love the package plan I have set up for them it’s very specific to their healthcare and dental needs, as well reasonable prices and the vets and staff are absolutely great and I feel comfortable when I have to leave them in their care which is very important to me.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
Does Banfield Pet Hospital provide emergency care services?
No, Banfield Pet Hospital does not provide emergency care services. You can call during hospital hours for urgent care advice and referrals. During non-hours, contact your local emergency hospital.
What types of preventive pet health care services are offered at Banfield Pet Hospital?
Banfield offers vaccinations, dental care, parasite control, nutritional counseling, behavioral counseling, and comprehensive examinations as preventive care treatments.
What is the Optimum Wellness Plan offered by Banfield Pet Hospital?
The Optimum Wellness Plan provides annual preventive care including exams, vaccines, early diagnostics, nutrition consultations, and dental care. It automatically renews annually and offers discounts but is not insurance.
How can I pay for the Optimum Wellness Plan at Banfield?
You can pay monthly via automatic withdrawals from a bank account or credit card, or pay in full if preferred, to help budget for your pet's essential health care.
What types of appointments does Banfield Pet Hospital offer?
Appointments include in-room visits where you stay with your pet, drop-off appointments where you leave your pet and get a call when they're ready, and virtual visits for wellness plan clients.
What are the operating hours of Banfield Pet Hospital in Florissant?
Banfield Pet Hospital is open Monday through Saturday from 7:30 AM to 6:00 PM and is closed on Sundays and major holidays.
Where is Banfield Pet Hospital located in Florissant?
It is located at 13927 New Halls Ferry Rd, Florissant, MO 63033, United States.
Are appointments required at Banfield Pet Hospital?
Yes, appointments are required for veterinary services at Banfield Pet Hospital.
What nearby pet-related places can I visit when I visit Banfield Pet Hospital?
Nearby you can visit PetSmart, which offers pet grooming and pet store services, making it convenient to shop or groom your pet before or after your visit to Banfield.
What shopping and dining options are near Banfield Pet Hospital?
Near Banfield Pet Hospital, you will find places like Marshalls for clothing, Starbucks coffee shop, and Gators Bar and Restaurant for dining options.
Are there any convenient financial services near Banfield Pet Hospital?
Yes, US Bank and U.S. Bank ATM are nearby, as well as Western Union for money transfer services, providing easy access to financial services during your visit.