Petco

4.0
443 reviews

About

Pet StorePet supply storePetco
Visit your Ellisville Pet Store located at 15905 Manchester Road for all of your animal nutrition, pet supplies and grooming needs. Our mission at Petco is Healthier Pets. Happier People.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Petco
15905 Manchester Rd, Ellisville, MO
63011, United States

Hours

Reviews

4.0
438 reviews
5 stars
236
4 stars
92
3 stars
29
2 stars
18
1 star
63

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on staff is mixed; while some customers praised helpful and friendly employees, others reported poor service and rudeness.

Animal Care

Numerous reviews highlighted concerns about the condition of animals, particularly fish, with reports of sick or dead animals and unsanitary habitats.

Grooming Issues

Several customers expressed dissatisfaction with grooming services, citing poor communication, long wait times, and mishandling of grooming requests.

Store Cleanliness

Customers frequently noted cleanliness issues within the store, including dirty animal habitats and unkempt areas.

Product Availability

While some customers appreciated the selection of products, others mentioned low inventory and issues with expired items.
  • BD
    Brendan Devery
    Jan 2, 2026
    4.0
    Good experience I think prices are a little high. Will go back
  • LB
    Lauren Brown
    Jan 1, 2026
    1.0
    Called today to make sure their dog wash was open and was told it was. Got to the store within 5 minutes and was told it was closed because the last groomer had just clocked out???? Makes no sense that a groomer is needed for the self serve dog wash to be open, and clearly their employees are unaware of what is going on. Will be taking our business back to pet supplies plus
  • ME
    Maryann Epstein
    Dec 28, 2025
    5.0
    Love this store! All the workers are so helpful and polite! Always find what I am looking for. Fast, easy and pleasant shopping experience every time.
  • SM
    Suzanne Miller
    Dec 16, 2025
    2.0
    Poor service with over worked staff. No desire to please customers.
  • SD
    Sean Dempewolf
    Dec 11, 2025
    1.0
    I came in on Saturday December 6 2025 to buy Rummy Nose Tetras I bought some from the Olive store 3 months ago and all fish died as well as 10 other of my fish because the Rummy Nose had ICH. Now here I am in December bought 2 sets of 4 fish for each of my tanks to start. Same outcome as before all Rummy Nose had ICH I didn't see it because when I went to pick up the fish I was with my puppy so the gentleman Just bagged them up for me and I met him at the register I come home I put them in my tank my girlfriend put fishing tank when it was done temp acclimating. She then put the fish in the tanks... Wouldn't you know 30 minutes later when I go to do night time feedings I noticed salt spots on my Ember Tetras is and on the Rummy Nose super 😡 mad..I went back this weekend they refunded me the $30 for the fish and gave me a $25 gift card. I've lost a total of 30 fish so far an exotic Betta and several species of Tetras totals over $260.... So frustrating...never again

Frequently Asked Questions About Petco

Does the Petco Ellisville location have a vet hospital?

Yes, Petco Ellisville has a full-service vet hospital.

Does Petco Ellisville offer vaccinations?

Yes, Petco Ellisville provides vaccinations.