While many customers praised the grooming services and specific groomers like Haley and Lynzie, there were significant complaints about inconsistent grooming quality, including poor haircuts and dogs returning unclean.
Customer Service
Numerous reviews highlighted issues with customer service, including long wait times on the phone, rude staff interactions, and problems with appointment scheduling.
Health Concerns
Several customers reported health issues with their pets after boarding or grooming, including kennel cough and other illnesses, raising concerns about hygiene and care standards.
Positive Experiences
Despite the negative feedback, many customers expressed satisfaction with the care and attention their pets received, particularly praising the staff's friendliness and the overall environment.
DD
Dawn Dulle
Jan 30, 2026
5.0
Great dog rescue, boarding and grooming facility and beautiful building! The dogs live in luxury there! I've never seen a business/rescue as nice as Yuppy Puppy!
NR
Nicole Roehrig
Jan 30, 2026
1.0
Horrible! Never take your dogs here, they will be lucky to come home alive.
PR
Patty Runge
Jan 2, 2026
5.0
Yuppy Puppy spa did a wonderful job on my pup (miniature poodle) Mig. Not only did he look great he smelled great!
JL
Jane L.
Nov 24, 2025
1.0
Third day in a row I’ve called to try and set my dog up for grooming and daycare. Every time I’m put on hold for a ridiculous amount of time. I’ll just take my business elsewhere.
Update: That is a clear lie as no one EVER called me back in the span of the 3 days I was calling. Everyone is busy during this time of year, yet I had another facility answer me and help me the first try.
CG
Casey Gundlach
Nov 18, 2025
5.0
Haley was fantastic w/ our boxer Archie! He's a big boy and always looks great (smells great) and he truly loves going to the Yuppy Puppy!