Petco Grooming

Reviews

• TJ

  Tisha Johnson

  Feb 16, 2026
  5.0
  The ladies here are so loving when handling my mini poodle for services.
• KO

  Karol OKeefe

  Feb 10, 2026
  5.0
  the groomers are very expierenced and experts. I can tell by talking to them they had a great ;love for dogs and animals. I feel safe with my fur babies in thier hands.
• MW

  Michael Williams

  Feb 7, 2026
  5.0
  Love The treatment that you guy's give my dog chewy you guy's are truly appreciated from our family thank you guy's so much for taking care of chewy.
• TE

  Tracy Ellis-Maxwell

  Jan 10, 2026
  5.0
  Leeann does a GREAT job with my dogs! I trust her suggestions.
• GV

  Gregory Verhelle

  Dec 23, 2025
  1.0
  ​I am writing this to caution owners of double-coated breeds—particularly Pomeranians—regarding the substandard care at this location. Our experience was defined by a total disregard for professional protocols and a failure to honor explicit service agreements. ​At intake, I specifically challenged the "shave clause" in the contract regarding mats. I was verbally reassured by staff that "Petco does not shave Pomeranians" and that a scissor-blending technique would be utilized. During a follow-up call at 11:17 AM, the groomer stated they needed to go shorter to remove mats; we again explicitly mandated the use of scissors and reiterated that clippers were strictly prohibited. ​Despite these clear directives, the groomer chose to shave our 7-month-old Pomeranian to 1/4 inch. The evidence of clipper use is undeniable: the length is unnaturally uniform across the body, and the "trail" of the machine head is clearly visible, especially at the neck transition. This "short-cut" method has left our puppy with a botched "Teddy Bear" style that is jagged, uneven, and dangerously short. ​This is not merely a cosmetic issue; it is a matter of canine health. Shaving a double coat destroys the natural thermal regulation and risks Clipper Alopecia, where the hair may return with a straw-like texture or fail to grow back for an entire year. ​Furthermore, there is a clear issue with the professional culture at this salon. For the second consecutive time, we arrived on time to our 8:00 AM appointment and the staff failed to arrive until 8:15 AM. While 15 minutes may seem minor, it is a symptom of a larger problem: if a staff is comfortable disregarding punctuality, they are comfortable cutting corners on the technical requirements of their craft. Rather than performing the labor-intensive scissoring we requested and would have gladly paid a premium for, they took the "easy path" with clippers. ​We received an unauthorized shave that has left our pet looking like a cat and his coat potentially damaged for life. Owners who value breed-standard care should look elsewhere.

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