Petco

4.2
996 reviews

About

Pet StorePet supply storeAquarium ShopPetco
Visit your Arnold Pet Store located at 1221 Water Tower Place for all of your animal nutrition, pet supplies and grooming needs. Our mission at Petco is Healthier Pets. Happier People.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Petco
1221 Water Tower Pl, Arnold, MO
63010-2412, United States

Hours

Reviews

4.2
990 reviews
5 stars
586
4 stars
215
3 stars
93
2 stars
38
1 star
58

What are people saying?

AI-generated from recent customer reviews

Staff Performance

Many customers praised the staff for being friendly, helpful, and knowledgeable, with specific mentions of employees going above and beyond.

Store Cleanliness

The store was frequently noted as clean and well-organized, although there were some complaints about specific areas needing improvement.

Grooming Services

Grooming experiences were mixed, with some customers expressing satisfaction while others reported poor service and unsatisfactory results.

Inventory Issues

Several reviews highlighted problems with out-of-stock items and concerns about the quality of fish and other animals.

Customer Service

There were significant complaints regarding customer service, particularly related to rude staff interactions and issues with appointments.
  • ED
    Ellen Dunman
    Jan 5, 2026
    5.0
    I needed collars and tags for my puppies. I was struggling to get the tags on the collar loops. Spencer offered an assist and put everything together for me. Thank you Spencer!
  • TM
    Tom Moseid
    Jan 3, 2026
    4.0
    Got a microchip for my dog, took 2 attempts. Second visit was for nails. They missed 1 claw as I latter discovered, ouch. Prices for those two visit wad ok.
  • AG
    Amanda Garrison
    Dec 27, 2025
    5.0
    Very helpful and patient staff. A clean and bright store! This seems to be rare for Petco these days. A+ from me. Toys from Petco and Bark!
  • TB
    Thomas Boevingloh
    Dec 26, 2025
    5.0
    Liz is was quick and friendly as usual.
  • LA
    Larry Adkins
    Dec 8, 2025
    1.0
    I brought my dog in for grooming today and was texted when they were done. I went in to collect my dog and walked up to pay my bill and the cashier asked if I wanted to add a tip for the groomer and I said no(I'm retired and on a fixed income). The cashier then yelled out in the store twice that I declined to tip the groomer(obviously an attempt to shame me publicly). I will NOT be back.

Frequently Asked Questions About Petco

Does the Petco Arnold location have a vet hospital?

Yes, Petco Arnold has a full-service vet hospital.

Does Petco Arnold offer vaccinations?

Yes, Petco Arnold provides vaccinations.