Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Highland Park - St Paul provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
- RestroomAvailable
- Wheelchair accessible restroomAvailable
Location
Hours
Reviews
4.1
224 reviews
5 stars
149
4 stars
27
3 stars
6
2 stars
7
1 star
35
What are people saying?
AI-generated from recent customer reviews
Staff Quality
The veterinary staff is generally praised for their kindness, knowledge, and care towards pets, although some reviews mention issues with specific staff members.
Customer Service
Customer service experiences vary widely; while many customers report friendly and helpful interactions, others highlight rude behavior and poor communication from receptionists.
Care and Treatment
Overall, many customers appreciate the quality of care their pets receive, but there are significant concerns regarding misdiagnoses and lack of follow-up care.
Wellness Plan Issues
Several customers express dissatisfaction with the wellness plan, citing high costs and feeling pressured into unnecessary treatments.
Appointment Availability
Customers frequently report difficulties in scheduling timely appointments, with some experiencing long wait times for urgent care.
- JKJohn KalosOct 31, 20252.0The doctor was very nice and knowledgeable, but the receptionist was very rude and unhelpful.
- PBPámela Bóveda-AguirreOct 29, 20253.0The Vet (Doctor) did not properly explain how to proceed after my cats teeth cleaning procedure, my cat ended up vomiting and having dhiarrea, then I chatted online woth a Vet from North Carolina via Banfield Pet Hospital online and that Doctor was much more clear explaining how many hours Ashito should not eat or drink water and how to proceed, she even asked for a picture of his teeth and gum, happily he was good the next day, but better information should be given after this kind of procedure, the rest of the Staff was great and super helpful, they helped me have my cat FIRST because he was so anxious, which I really appreciatte.
- TCT ChoseOct 23, 20255.0Overall a great experience gir me and my new dog. Very kind and considérate staff.
- TGTina GarzaOct 15, 20255.0These ppl are GOD SENT!!! The vet veterinarian even gave me my prescription to go get it somewhere else and it was extremely cheaper… very grateful to the vet for that
- SMSaint MaeOct 2, 20255.0I've been taking my small dog there for years for services and they have taken great care of her needs and given great advice.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What are the operating hours of Banfield Pet Hospital in Highland Park, St. Paul?
Banfield Pet Hospital is open Monday to Friday from 8:00 AM to 6:00 PM, and Saturday from 8:00 AM to 5:00 PM. It is closed on Sundays and major holidays.
Does Banfield Pet Hospital provide emergency veterinary care?
No, Banfield Pet Hospital does not provide emergency care. However, you can call during hospital hours for urgent care advice or referrals. For emergencies during non-hospital hours, please contact your local emergency hospital.
What preventive pet health care services does Banfield offer?
Banfield offers preventive services including vaccinations, dental care, parasite control, nutritional and behavioral counseling, and comprehensive examinations to keep your pet healthy at every life stage.
What is an Optimum Wellness Plan and how does it benefit my pet?
An Optimum Wellness Plan provides annual preventive care like exams, vaccines, screenings, and dental care. It helps maintain your pet's health through regular care and includes discounts on treatments though it is not insurance.
How can I schedule an appointment at Banfield Pet Hospital?
You can schedule an appointment online via their website or mobile apps available on iOS and Android. Banfield requires appointments to ensure timely and dedicated care for your pet.
Does Banfield offer virtual veterinary care or remote advice?
Yes, clients with Optimum Wellness Plans can access Vet Chat™ through the Banfield app for 24/7 remote general pet care advice and triage support from veterinarians.
Are there any nearby pet-related stores or services close to Banfield Pet Hospital?
Yes, nearby you can find Wild Birds Unlimited, a pet store and hobby shop, as well as Trillium Veterinary Acupuncture and Chiropractic for additional pet care services.
What nearby places can I visit for dining before or after my appointment at Banfield?
Village Bistro, Papa Murphy's Take 'N' Bake Pizza, and Five Guys are nearby dining options where you can enjoy a meal before or after your visit to Banfield Pet Hospital.
How can nearby retail stores help during a visit to Banfield Pet Hospital?
Nearby retail stores like Verizon and Famous Footwear offer convenient shopping options, so you can easily run errands related to mobile phones or footwear while visiting Banfield Pet Hospital.
Does Banfield Pet Hospital provide any accommodations for accessibility or inclusivity?
Yes, Banfield Pet Hospital has wheelchair-accessible restrooms and is welcoming to LGBTQ individuals. The hospital also requires appointments to provide organized and accessible care.