Brand Certified
Banfield Pet Hospital
4.1(228 reviews)
Certified by Banfield Pet Hospital • Mar 01, 2026
Business Details
2032 Ford Parkway, St. Paul, MN
55116, United States
Certified by Banfield Pet Hospital • Mar 01, 2026
(651) 690-5180
Certified by Banfield Pet Hospital • Mar 01, 2026
https://www.banfield.com
Certified by Banfield Pet Hospital • Mar 01, 2026
About
Certified by Banfield Pet Hospital • Mar 01, 2026
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Highland Park - St Paul provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
- RestroomAvailable
- Wheelchair accessible restroomAvailable
Location
Certified by Banfield Pet Hospital • Mar 01, 2026
Hours
Certified by Banfield Pet Hospital • Mar 01, 2026
Reviews
4.1
228 reviews
5 stars
152
4 stars
27
3 stars
6
2 stars
7
1 star
36
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a mix of experiences with customer service, with some praising the staff's kindness and professionalism, while others report rudeness and unhelpfulness from receptionists.
Veterinary Care
While many customers appreciate the thoroughness and care provided by the veterinarians, there are significant concerns about misdiagnoses and lack of follow-up care.
Wellness Plan
The wellness plan is viewed positively by some for its affordability and convenience, but others criticize it as a scam, citing unexpected charges and inadequate service.
Communication Issues
Several reviews highlight poor communication regarding appointments and treatment plans, leading to frustration among pet owners.
Overall Experience
The overall sentiment is mixed, with some customers expressing satisfaction with the care their pets receive, while others report serious concerns and a lack of trust in the clinic.
- DMDani MarzanoFeb 21, 20265.0What an absolute joy it was to bring in my sick cat on a Saturday and be treated by staff that seemed to be pretty cool with working on a Saturday. They treated my Sammy with respect and care, suggested treatments that made sense, and a couple extra screenings that turned out to be right on the nose as to why she ended up in this position. And it was affordable. Couldn't ask for more. I will be back.
- PKPatrick KrebsDec 16, 20251.0I doubt I will come back to this location. I've had 2 very bad experiences that span years at the highland Park Banfield location. First when I tried to neuter my cat they didn't tell me that he needed to be fasted then after telling me that surgery on a cat who's been eating could kill him they told me the doctor was willing to do the surgery later that day anyway. More recently I brought my cat in to do a checkup because he had a skin issue on his tail that was moderate severity. A day after I brought him in he started exhibiting more frantic behavior than before I had taken him to Banfield. When I called them to see if the vet that had seen my cat had run blood tests or anything like that they told me they didn't do any tests other than a visual examination and when I asked if they could call the vet for more information because my pet was having an emergency they told me wouldn't do it because it was that that day off and offered no other solution than waiting until tomorrow when the vet was working. Maybe they do good work for some people, but I've never experienced enough professionalism to earn my confidence at this location.
- JKJohn KalosOct 31, 20252.0The doctor was very nice and knowledgeable, but the receptionist was very rude and unhelpful.
- PBPámela Bóveda-AguirreOct 29, 20253.0The Vet (Doctor) did not properly explain how to proceed after my cats teeth cleaning procedure, my cat ended up vomiting and having dhiarrea, then I chatted online woth a Vet from North Carolina via Banfield Pet Hospital online and that Doctor was much more clear explaining how many hours Ashito should not eat or drink water and how to proceed, she even asked for a picture of his teeth and gum, happily he was good the next day, but better information should be given after this kind of procedure, the rest of the Staff was great and super helpful, they helped me have my cat FIRST because he was so anxious, which I really appreciatte.
- TCT ChoseOct 23, 20255.0Overall a great experience gir me and my new dog. Very kind and considérate staff.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
Brand Certified Facts from Banfield Pet Hospital
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