Banfield Pet Hospital

Reviews

• AF

  A Fritts

  Apr 23, 2026
  1.0
  They showed no knowledge of how to handle and approach a nervous dog. They instigated by crowding my dog without any introduction, then got upset when my dog snapped. I just got the dog from a rescue place and she had never been to the vet before. I told them this before my appointment but they still crowded and overwhelmed my dog without any interest in my dogs comfort level.
• KB

  Katrina Bennett

  Dec 18, 2025
  2.0
  We have brought our cat and dog to banfield for years, we stayed through moves, until recently. I brought my cat in for a regular check up and they either had to give shots or take blood, either way my cats legs were wrapped in a green tape. I took them off the same day and realized they had dyed my cats fur green. I called to inquire and was told “it will fade away in a couple days” I called again weeks later and was told “ya, the pink tape normally does that, not the green. Use hydrogen peroxide” Ok, so I did that, several times. Now a month later I call to see if they can help me, since they were the ones who dyed my cat green. I was snarkly told “We don’t do that here, I will ask my manager. We were out of our regular tape and used an off brand.” Ok..it has been MONTHS. I was promised a call back, never happened. We have switched vets. They are nice, until they are not. Sincerely, Mom with a green legged bengal cat.
• DJ

  Denise Johnson

  Dec 4, 2025
  5.0
  They were great with my dog Sadie. She is a very shy dog and they handle her with great care
• MC

  Mary Christine

  Aug 5, 2025
  3.0
  2.5 out of 5 experience Pros: They got us in within 2 days They were fast They knew what he needed Cons: Very very expensive!! Profit-driven care- Not affordable and they are unwilling to do a payment plan, and are rude when you ask about it. They don't help families because they want you to sign up for their pet insurance program and they act like sales reps for it. It's really annoying and not pet-centered care; it's profit-centered care. The vet tech that he had said, "i don't know" and "I'm not sure" for every question I asked (basic questions) and wouldn't ask the vet for clarification. If paying a quarter of a thousand dollars for a medicine, I have the right to ask/know how to give it properly. The front desk ladies are rude. Glad my dog has what he needs, but not returning.
• CS

  C Sheffield

  Jun 1, 2023
  3.0
  Competent vet. Very long online wait tho so don't depend on them for an emergency. Easy to upload photos. There are always up-charges even if you have a plan so be prepared for that.

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