Petco

Reviews

• TK

  Timothy Ketchum

  Feb 23, 2026
  1.0
  We had booked our dog, Goose, for some grooming on January 30th. When I booked the service, I stated he needed a haircut, but only in certain places, as well as a bath. Come to find out, on Friday, January 30th, the person who can use scissors and cut hair was not there, so they could only give a bath. During the course of the bath, they scratched the inside of my dog's ear and didn't tell me. Later, I noticed the scratch because he was pawing at his head. It got very infected, and we had to bring him to the vet. The vet invoice is attached. So not only did they not do the service we booked, but they also injured my dog, and it cost us a $317 vet bill for him to get meds for the infection and treated. They kept saying a manager would call us back regarding a refund, but they never did.
• FE

  Falon Erickson

  Jan 28, 2026
  5.0
  The fish were in great shape, at least betta wise! A lovely gal (I wish I got her name) helped me to entirety. I had a basic education of proper betta care, and a HUGE fear of my daughter’s birthday fish becoming birthday trauma that same week. She heard those fears, responding in pure reassurance and education much to my appreciation. She helped me pick the tank, helped confirm soaking and rinsing the colored pebbles wouldn’t be an automatic death sentence, and helped me understand despite a tighter budget, if what I had in mind was doable or not like I had hoped. I love a caring pet store worker, one who shows passion and education and is willing to share that aspect of themselves with others. She helped me choose whether a filter or heater was more imminent for the 24 hour wait (that I questioned if was even okay for the fish out of my pure fears) as well as helping educate me on the tank setup of the water levels! I told her of hard calcium to our well water, and she responded wonderfully to confirm it wouldn’t kill him with the proper cycle and water adjustments added (conditioner I believe) and even taught me the exact drop amount mid-aisle running the math in her head. I’ve never felt so educated and yet understood in my hopes and goals, while also being told if it’s within reach or not. I expressed a budget, more budget within the few days, and she helped us make it happen! Here I am just about a week later to say he is happy, and absolutely thriving in his heated, and filtered 5.5 gallon tank! We plan to upgrade his size in future, and I think we’ll only ever be headed back there from now on. Maybe I’ll see the gal who helped us on 1/19/26 again, and I can happily report our bettas progress in hopes of learning more. Or perhaps I’ll learn my own to impress her? Either way. If I could compliment her anymore highly? I would. Get that girl the next raise or next position up, clearly she knows what she’s doing and has pure passion (hint hint petco I left the date of shopping on purpose-AFTERNOON TO BE EXACT!! lol) Honorable mentions as well is the checkout woman from that evening. Her and my daughter had a wonderfully in depth conversation on the movie releases (and varieties) of how to train your dragon, including very happily sharing her favorites of their releases and my daughter comparing them to hers on the ride home. She truly clicked with her, proudly showing her fish and asking her to keep him safe while we shopped. She commented in the car “she kept my fishy right next to her, she really kept him safe when he’s right where she can see” and it made her feel happily comforted. She’s still grasping how delicate they are, and her major fear is him spilling out of his water, starting as soon as she selected him. Her actions alone was enough for my 5 year old to be beyond content knowing he’s safe. She’s non-stop spoken on this store, and I agree easily saying it’s got the best options of any coming from Iowa area. Unless you want Minneapolis area shopping? They’re your place!
• DM

  Donnie Moore

  Jan 21, 2026
  3.0
  I like petco but this last time I struggled to get the dog food on the top shelf. It was way back and could not be reached. I went up and down the isles looking for help but was not able to find anyone tall enough so I had to improvise with an item to try to reach. Other than that it has been good. It would be nice to have some sort of step to be able to reach items on the top shelf for those that are struggle with hight.
• TM

  Taylor Medes

  Dec 26, 2025
  2.0
  Normally fantastic service and they’re great as far as price matching, but I came to use the self service dog wash and when I asked the employee if i could get set up and pay for it, I was told “we normally don’t recommend giving dogs baths at this time of day” and got no help.
• TK

  Tessa Knudson

  Dec 21, 2025
  5.0
  Amazing job on both my dogs. One is a New Foundland and one a Pomeranian. Great price and perfect grooms. Love this place. Thanks Brittney for taking the time and having the patience to explain things.

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