Vetco Total Care Animal Hospital

Reviews

• KH

  Katrena Hanson

  5 days ago
  5.0
  I personally had a wonderful experience with all the vetco workers at this location, the doctor and staff were very friendly, kind, and welcoming. My cat sadly had to get some teeth removed but they made the process so easy. they explained everything clearly and smoothly, they kept me updated all throughout the day of his procedure. And they went above and beyond caring for him. My cat had a harder/slower time bouncing back up from after his procedure and when I called with concerns they asked me to come in and I was seen right away. They were very patient with all the questions and worries I had, they answered all of them with pleasure and understanding. They Were very reassuring during this hard time my poor boy had , And I’m very grateful that I had an amazing team here to help get my cat the help he needed. I cannot thank all the workers here enough. You have changed my cats life for the better, you took away his pain and gave him a more comfortable life. Thank you for all that you did for us, I am forever grateful.
• MD

  Ms. D

  Dec 14, 2025
  5.0
  Great place to bring your pets for food, treats & vet care. Oskar has been coming here for his initial shots & chippin & snippin. I would highly recommend bringing your fur babies here!!
• KO

  Kanat Ozturk

  Nov 6, 2025
  1.0
  I am writing to express my concern regarding a deeply distressing experience I had at your Richfield location involving a veterinary technician named Ashley. I visited the clinic for a simple deworming procedure for my dog. During the appointment, Ashley unexpectedly placed my dog in a submission style chokehold without any clear reason or warning. I was already holding my dog calmly when she abruptly took him from my arms and shouted, “Hands off.” This sudden behavior frightened my dog,he tucked his tail between his legs and began trembling. Despite my efforts to calmly reassure and comfort him by gently holding his collar and speaking to him, Ashley continued to raise her voice, repeatedly yelling, “Hands off.” My dog became increasingly anxious and distressed. Moments later, she refused to continue providing service and told me to leave. I explained that I was simply trying to comfort my pet during a stressful moment, but she showed no understanding or empathy. I was later informed that she is the clinic manager, which made the situation even more concerning. To make matters worse, I was still charged the full amount for the visit, despite being refused service and my dog not receiving the care we came for. No customer or pet should be treated this way. I strongly recommend that Ashley receive additional training in customer service, animal handling, and communication, particularly in showing empathy and professionalism toward clients and their pets. I also request that my payment for this incomplete service be reviewed and refunded. Thank you for your attention to this matter. I look forward to your response and to seeing steps taken to ensure that future clients do not have similar experiences.
• JV

  Jenna Vagle

  Oct 30, 2025
  5.0
  I miss when this team was Normandale Vet Hospital! I’ve been bringing my cat Peel to them for years, and we miss Dr. Dave so much! BUT we love the new Dr. Moore (i think Is who we saw). I always feel so welcomed when I come in there. Linda and Cassandra at the front desk are AMAZING give those girls a raise! Every time i call and come in they’re so excited to see Peel. They truly take such good care of their patients and i cannot Recommend them enough!
• TV

  Thalya Valle

  Oct 28, 2025
  1.0
  Vets here can’t tell when a cat has been spayed, what a waste of money $250 to open her and figure out she doesn’t have a uterus. Go somewhere else for veterinary services and surgeries