Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Richfield provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
Location
Hours
Reviews
4.0
152 reviews
5 stars
90
4 stars
27
3 stars
6
2 stars
9
1 star
20
What are people saying?
AI-generated from recent customer reviews
Staff Compassion
Many customers praised the staff for their kindness and compassion towards pets, especially during difficult situations.
Service Quality
While some reviews highlighted excellent service and quick responses, others noted issues with long wait times and chaotic check-in processes.
Communication Issues
Several customers reported poor communication, including difficulty reaching staff and receiving timely updates about their pets' care.
Concerns Over Pricing
There were complaints about hidden fees and pressure to enroll in wellness plans, leading to dissatisfaction with perceived upselling.
Mixed Experiences
Overall, experiences varied widely, with some customers expressing loyalty and satisfaction, while others had serious concerns about care and service.
- AKAbby KellyDec 27, 20251.0I’ve always typically had really good experiences with Banfield, however, I don’t believe I’ll be coming back to this specific location. I dropped off my dog today, a Staffordshire terrier (pitbull), who was visibly very anxious. Back story, my dog was used in dog fighting as a puppy before we rescued him, and he is now 12 going on 13 in a house with another dog, young child and cat and easily the best behaved animal in our house. I made this known to the veterinary technician checking us in, and she let us know that they would keep my dog and I could pick him up later in the day (totally fine, they apparently lost my appointment after I used the online scheduler, they told me this frequently doesn’t work). After I let her know about my dogs past as a puppy, she went on to tell me that “this breed is known for being aggressive” and “ it’s just in their genetics, it doesn’t matter if they’ve been exposed to something bad in the past or had a bad experience, this breed is just naturally aggressive”. Anyone who owns a pitbull knows the world looks at them a little bit differently, and it was really really disheartening to hear a veterinary technician blame pits as a whole (a breed known as nanny dogs). I’ve always advocated for how great pitbull’s are, and how gentle they can be. I am also a firm believer and there’s no bad breeds just bad owners, and that was true with my dogs case before we rescued him, and aside from being terrified of other dogs and extremely anxious because of his past, with proper introductions to other animals, he’s quite literally the perfect, lazy, house dog. If you’ve made it this far and you have a pitbull or bully breed, I highly suggest you go to a different Banfield location. I’ve been to other vets before that don’t blame my dog for being a pitbull or his traumatic past. Really sad to see a professional stereotype him like this, shame on you, you should know better.
- LLLillianNov 26, 20255.0Great vet for anyone who has a tight budget for their animal I’m very grateful to them for their easy payment plan of care for my Chico
- AMAngie MezaNov 24, 20255.0I'm so happy with the service we received here. We came in with our dog that had been vomiting and with diarrhea pretty badly and their staff was so welcoming and helped us right away. We didn't call ahead or had an appointment. Our dog did so much better after day one of his medication and has been great ever since. They have great staff and the vet even called to explain everything we needed to know to take care of our dog. I'm so happy they were willing to see my dog right away and with the positive outcome. Thank you!!
- NRnolan rockersNov 19, 20255.0I use to drive an hour to a vet I knew that could handle my dog because he HATES the vet and is a big boy, so he is a lot to handle. I took him to this location because my previous vet moved, and they were nothing short of amazing. I came on the wrong day and they fit me in, mind you this was for X-rays, dental cleaning, and nail trimming, so it wasn't just a drop in, so them doing that meant a lot. I then had to go back the next night, had a new doctor, and she was just as great as the first. The staff all showed my dog love from a distance and I felt so comfortable there. Feels good to know I have a new vet that loves my dog for who he is.
- SESally JAYNE EllisSep 24, 20255.0I've been going to Banfield for over 25 years.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What services does Banfield Pet Hospital in Richfield provide?
Banfield Pet Hospital in Richfield offers preventive care including vaccinations, nutrition advice, parasite control, dental care, spay/neuter, end of life care, microchipping, and DNA testing.
What are the regular operating hours of Banfield Pet Hospital in Richfield?
The hospital is open Monday to Friday from 8:00 AM to 6:00 PM, and on Saturday from 8:00 AM to 5:00 PM. It is closed on Sundays and major holidays.
Does Banfield Pet Hospital offer emergency care services?
Banfield does not provide emergency care, but you can call during hospital hours for urgent care advice and referrals. For emergencies during non-hospital hours, please contact your local emergency hospital.
Can I access veterinary care online from Banfield?
Yes, Banfield clients with Optimum Wellness Plans® can get 24/7 remote pet care advice and triage support through Vet Chat™ on the Banfield app.
What is included in the Optimum Wellness Plans at Banfield?
Optimum Wellness Plans provide annual preventive care, including exams, vaccines, early screening diagnostics, nutrition consultations, dental care, and more. They automatically renew annually unless paid in full at enrollment.
How do I pay for the Optimum Wellness Plan at Banfield?
Payments can be spread over 12 months via automatic withdrawal from a bank account or charged to a credit card. Payment in full at enrollment is also available.
What types of appointments are available at Banfield Pet Hospital?
They offer in-room appointments where you visit with your pet, drop-off appointments where you drop your pet off and wait for a call, and Optimum Wellness Plans® Virtual Visits from home.
Which nearby stores can I visit for pet supplies near Banfield Pet Hospital in Richfield?
PetSmart, located nearby, offers pet supplies and services, making it convenient to pick up pet essentials before or after your hospital visit.
Are there shopping centers near Banfield Pet Hospital where I can shop or dine?
Yes, The Shops At Lyndale are close by, providing various shopping opportunities. You can also visit Panera Bread or Don Pablo's for meals or snacks around your pet care appointments.
Which beauty and personal care places are near Banfield Pet Hospital?
Nearby beauty-related places include Ulta Beauty, elemis beauty salon and spa, and Benefit Cosmetics BrowBar, ideal for a grooming session while your pet is at the hospital.