Business Details
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VeterinarianAnimal HospitalVeterinary PharmacyPet Services
For convenient petcare in Minnetonka, MN, look no further than Banfield Pet Hospital®. We serve a wide range of communities around Minnetonka, including Hopkins, St. Louis Park, Deephaven, and beyond. Located in the Country Village Shopping Center, it’s a breeze to add visiting our veterinary team to your list of errands to run in the area. Make an appointment with the Minnetonka Banfield Pet Hospital on the corner of Hopkins Crossroads and Highway 7 for services such as shots, yearly pet exams, and drop-off appointments.
Details
- Requires appointmentAvailable
- RestroomAvailable
- Wheelchair accessible restroomAvailable
Location
Hours
Reviews
3.9
182 reviews
5 stars
107
4 stars
27
3 stars
11
2 stars
4
1 star
33
What are people saying?
AI-generated from recent customer reviews
Staff Attitude
Many customers praised the friendliness and helpfulness of the staff, while others reported rude or unprofessional behavior from certain employees.
Quality of Care
Overall, there were mixed reviews regarding the quality of veterinary care, with some customers expressing satisfaction and others reporting serious concerns about treatment methods and outcomes.
Communication Issues
Several customers experienced problems with communication, including unclear billing practices and inadequate follow-up on pet health concerns.
Appointment Scheduling
Customers noted difficulties in scheduling timely appointments, especially for urgent care, leading to frustration.
Pricing Concerns
Many reviews highlighted dissatisfaction with pricing, particularly regarding wellness plans and unexpected charges during visits.
- KCKarma CorcoranOct 18, 20255.0They did a great job with my tiny little 4 week old kitten. She had her 1st vet visit with them and everyone was nice and helpful.
- NNNicOct 6, 20255.0Dr. B is AMAZING. WISH HE WASNT IN ROCHESTER MN. HE WAS JUST COVERING THAT DAY. WOMEN DR'S SEEM TO GIVE UP EASILY WITH MY DOGS CAUSE THEY ARE BIG AND SOMETIMES DIFFICULT.
- NBNathaniel BrutejcekAug 29, 20255.0Overall great experience! We came to the Country Village location for our first time today as we thought it would keep our dog calmer than he is at St. Louis Park. The atmosphere itself kept him much calmer than SLP but sadly (and as expected) he was tough to get settled initially. However, the staff were great! The receptionist, vet tech, and doctor were all not only accommodating to our dog’s needs by being flexible with our requests, but they were also patient with him - thank you so much for you great care! Will definitely be coming back
- NKNicholas KirkAug 23, 20251.0I am sitting in the parking lot in shock and fury after witnessing the absolute horrible treatment of my pet. I brought my dog in for what is either a growth or abscess on his back foot. Rather than get down and examine him, the vet sat in a chair and bent his foot back up above and against his rear so she could see it. He is a 90lb German shepherd/husky mix with sensitive joints. This is not the correct way to examine a dog and would be expected to be extremely painful. It is also unnecessary as it can be seen easily with him standing or laying down and not twisting his foot in an un-natural position. He immediately started whaling in pain, jumping up and lifting his other foot off the ground desperately seeking relief and the vet was literally holding his entire body up by his injured foot. I actually had to intervene and make them release him because it was very clear that they were going to injure him. The vet didn't even react to this or attempt to re-examine him more closely once they let him go, she just stated that she would issue more antibiotics and it would probably need surgery and then left. The entire appointment lasted 7 minutes or less. I now have to find a qualified vet to actually examine my pet and if this has taught me anything it’s that vets at Banfield cannot be trusted to treat your pets in a safe manner. I will be monitoring my dog for injury incurred by the unsafe handling of the staff here and if he develops a limp they will be hearing from me. Who knows what they’re doing with these animals when they’re dropped off.
- KDKayla DormanAug 9, 20252.0My first visit cost $700+ and upon check out, I was informed CareCredit was "down" and "not working". This would have been great to know BEFORE my office visit. This caused a stressful loss in my financials. Next, the Lymes test and results that I paid good money for was "lost/misplaced" for over three weeks. My dog's high levels of infection was delayed treatment due to negligence. Also, I scheduled my recheck and boosters for 3pm on August 8th. It was logged in my calandar at check out! I showed up and they claimed I was scheduled for 815am. This was surprising and highly unlikely as I have a small business and am unavailable at that hour. Overall frustrated and unimpressed. I transferred from the France Ave Bloomington location which was top tier!! After this antibiotic treatment- I'm out! No need to get a wellness plan from them.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I drop off my pet to avoid contact?
We’re empowering our hospital teams to do what’s right for themselves, their clients and communities by taking a series of precautions from encouraging drop-offs to increasing cleaning protocols. Please call the clinic for more information.
Is this clinic open?
Hospital hours and services vary at some locations. If your pet requires immediate care, please call ahead so we can ensure your pet’s needs can be met and advise you on next steps. If you’re a Banfield Optimum Wellness Plan® client, you can connect with a veterinarian anytime, day or night, via Vet Chat™ through the Banfield app for general pet care advice and triage support.
What steps are you taking to keep pets and people safe right now?
We’re constantly evaluating the situation, and we’re empowering our hospital teams to do what’s right for themselves, their clients and communities by taking a series of precautions from encouraging drop-offs to increasing cleaning protocols. We’re also encouraging our Optimum Wellness Plan® clients to connect with a veterinarian 24/7 via our telehealth service Vet Chat™ through the Banfield app. Please call ahead to help our teams prepare.
What medical care are you able to provide right now?
COVID-19 may affect veterinary services offered at some locations. If your pet requires medical attention or care, please call your hospital directly, so the team can confirm availability and advise on next steps.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What are the operating hours of Banfield Pet Hospital in Minnetonka?
Banfield Pet Hospital in Minnetonka is open Monday through Saturday from 8:00 AM to 6:00 PM, and Sunday from 8:00 AM to 4:00 PM. The hospital is closed on certain holidays such as Thanksgiving and Christmas.
Does Banfield Pet Hospital provide emergency veterinary services?
No, Banfield Pet Hospital does not offer emergency care services. However, during hospital hours, you can call for urgent care advice and referrals to emergency hospitals or specialists. Outside of operating hours, you should contact your local emergency animal hospital directly.
Can I schedule veterinary appointments at Banfield Pet Hospital online?
Yes, you can schedule appointments online via the Banfield website or through their dedicated scheduling links provided in their profile.
What preventive pet health care services does Banfield Pet Hospital offer?
Banfield offers preventive care services including vaccinations, dental care, parasite control, nutritional counseling, behavioral counseling, and comprehensive examinations to keep your pet healthy at all life stages.
Is it possible to get veterinary advice remotely from Banfield?
Yes, clients with an Optimum Wellness Plan can access 24/7 remote general pet care advice and triage support through Vet Chat™ available on the Banfield app.
What is the Optimum Wellness Plan provided by Banfield?
The Optimum Wellness Plan is an annual preventive care package that includes exams, vaccines, early screening diagnostics, nutrition consultations, dental care, and more. It automatically renews yearly unless paid in full at enrollment.
Where is Banfield Pet Hospital located in Minnetonka?
Banfield Pet Hospital is located at 11341 Hwy 7, Minnetonka, MN 55305, within the Minnetonka Country Village Shopping Center.
What nearby places can I visit before or after my pet's appointment at Banfield Pet Hospital?
Nearby you can visit several beauty salons such as Hair by Krista, The Wild Mane Studio, and SB Salons-Slayed Beauty LLC. For food and drinks, Caribou Coffee and Sesame Cafe are close by. You might also enjoy outdoor activities at Lake Minnetonka LRT regional trail.
Are there fitness or wellness centers near Banfield Pet Hospital in Minnetonka?
Yes, nearby fitness and wellness options include Planet Fitness gym, Dojo Karate martial arts club, and several chiropractic offices like Minnetonka Family Chiropractic and Dr. Justin Lee.
Can I combine my visit to Banfield Pet Hospital with doing errands around Minnetonka Country Village?
Absolutely. Banfield is located in the Minnetonka Country Village Shopping Center, making it convenient to visit along with other local businesses such as grocery stores like Lunds and Byerlys, salons, coffee shops, and wellness centers.