Banfield Pet Hospital

Reviews

• TM

  Ted Marth

  Nov 12, 2025
  5.0
  The care my dog receives at the Banfield Quarry location goes above and beyond, you can tell they really care here.
• JB

  Joesph B

  Oct 25, 2025
  1.0
  Coming from someone who has never had a pet of their own, I had no idea how long a neuter surgery would take. I followed the feeding instructions I was given — “No food four hours before surgery.” His appointment was five and a half hours after his last meal. At drop-off, I was told his surgery would be delayed because his last meal was at 2 a.m. instead of 10 p.m., which would have been correct if I’d received accurate instructions. I explained that I’m a first-time cat owner, recently had a totaled car, had forty dollars to my name, and live 30–45 minutes away by bus. I asked if everything required for surgery was covered by the $55.95/month Optimum Wellness Plus plan. I was told, “Absolutely, for sure.” Relieved, I added a $35 microchip, the tech assured that would be my only cost. Around noon, I got a call asking for approval to skip the microchip and was quoted prices for pain meds, an E-collar, and medication from a previous visit — far more $40. Confused, since I’d brought my own collar (literally attached it to his kennel), and was told meds were covered, I didn’t think to ask when I could pick him up. I assumed they’d call when he was ready. By 4:30, I hadn’t heard anything. I called multiple times with no answer. At 5:35, already waiting for my next bus, I finally reached someone who said he’d been ready since 2 and that the doctor had tried calling me. I explained I had one transfer left and was 20 minutes away. “Okay, we’ll see you soon,” they said. Did I think later pickup might be normal since I dropped him off before opening? Yes — I arrived at 7 a.m. for a 7:30 drop-off, and the facility opened at 8. I still planned to get there by end of day. But my last bus blew past me. The next wasn’t for 45 minutes. I called repeatedly — just ringing, no voicemail. I even called my mom and sister to check; my phone worked fine. I kept trying until I got the “we’re closed” message, desperate to tell them I was coming. I'd been home all day by my phone, skipping class and work to be available. I arrived at 6:40, sprinting the last stretch, apologizing profusely and explaining I’d tried to call. I was met with hostility: "We tried calling you several times and you never picked up.” “There’s a $100 late fee.” “Whatever’s wrong with your phone is not our fault.” “You’re not the only person who has things to do.” “We’re closed. You’re late. Not our problem.” And several vitriolic remarks I will spare you the embarrassment from. There’s a secondary contact listed for a reason. My phone worked. If I couldn’t be reached, basic logic suggests trying the other contact. maybe, just maybe, somethings wrong. And come 5pm, personally, if I wasnt able to get through to a client and was ready to go home, I'd try every damn way available to me to get in contact with them It could have been worse, sure. But my 5-month-old kitten shouldn’t have sat in a kennel for four extra hours after major surgery. My total was $38.37 — not a big deal — but after waiting in the freezing cold for over an hour and a half, making at least 11 calls, sprinting six minutes, and then being scolded after wholeheartedly apologizing? The comment about "hoping for my sake it doesnt happen again" was the nail in the coffin. Thank you, sincerely, for not charging the late fee. I’m grateful for that compassion — and for being spared from the responsibility of what surely come out of my mouth if it had been demanded to get my cat back. Could I have left earlier? Yes. Did I trust that my cat’s care team would update me as needed after major surgery? Completely. Did I expect a communication error between your landline and my phone? Not at all — I received calls all day. Hindsight is 20/20 for everyone. I sincerely hope that this was just a bad day for both of us, and that there are no hard feelings on the staff end because I am deeply sorry to have been delayed. Respectfully, we will not be coming back to Banfield or Petsmart, this experience overall has left me unable to trust your staff's dedication to reaching me in an emergency situation.
• SS

  Sandra Summerfield

  Sep 15, 2025
  5.0
  Always get personal care for my dog Samson. Everything I have questions on they explain to where I understand. They take very good care of my Samson.
• DT

  Dave [T]

  Sep 13, 2025
  3.0
  It was ok, the doctors are always in such a rush at this location that I know they want to leave the room and move on, but maybe that's the way it's supposed to be, like the ER. I will find another veterinarian
• RV

  Rodrigo Vargas

  Sep 10, 2025
  5.0
  Exelente servicio, atención y cuidado para las mascotas

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