Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Maplewood Ridge provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
Location
Hours
Reviews
3.8
329 reviews
5 stars
183
4 stars
43
3 stars
15
2 stars
17
1 star
71
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service, including long wait times, unhelpful front desk staff, and lack of communication regarding their pets' care.
Care Quality
While some customers praised the care provided by veterinarians, others expressed concerns about negligence and inadequate treatment, leading to serious health issues for their pets.
Appointment Issues
Numerous reviews highlighted difficulties in scheduling appointments, including last-minute cancellations and long wait times for service.
Pricing Transparency
Customers frequently mentioned hidden fees and a lack of clarity regarding costs associated with the wellness plan, leading to frustration and dissatisfaction.
Staff Friendliness
Despite the negative experiences, several reviews noted that staff members were friendly and caring towards pets, although this was often overshadowed by operational issues.
- CHChris HesselbachNov 8, 20255.0Always great care and patience. Even when Bandit was a little unruly over his feet. They truly want the best for all the animals.
- SYSufeng YangNov 2, 20251.0The bald male Vet and female assistant wanted to take my dog to the back room for work…. No reason given. Maybe they wanted to see if I was actually going to let them take my dog to the back without me. But why? They had ill intentions for me and my amazing dog. I had a feeling of discernment , It felt like they were going to stick strange needles or spay her without my knowledge. That’s a large lawsuit, for you vets and assistants out there. Don’t take it upon yourself to decide what you do to my pet, my family member without my consent. Explain why .
- RNRachel NewmanOct 23, 20251.0A child answers the phone, doesn't have any knowledge and when asked for further information (she) instantly put me on "hold" with no notification that she was doing so. Now I wait on hold for another representative. I can't even get an insurance plan for my cat
- JJJustin JohnsonOct 21, 20255.0We bring our dogs to Banfield and when they didn’t have a medication our dog needed they spent a lot of time calling around to find a pharmacy that could fill the prescription. We really appreciate their effort!
- JBJay BullockSep 11, 20251.0Stay away from this place! My wife and I rescued a stray cat that we found in our garage. We brought her here to have her examined and get vaccinated. They never bothered to check if she was pregnant and just gave her all the shots anyway. They even administered a feline leukemia vaccine to her even after she tested negative for it. They came in and specifically ASKED US if we wanted it anyway since she was negative. We said no because she was negative and didn’t want to pay more for something she didn’t need, but they still did it anyway and charged me for it. We came back 2 weeks later for a booster shot and that’s when the tech asked if she was pregnant. We said we weren’t sure because she had been in the garage, so they did an ultrasound this time and confirmed she was pregnant. The vet then came in and told us there may be issues with the babies because they vaccinated her while she was pregnant. Well she gave birth to 5 kittens and 3 looked underdeveloped and died within a day, and the 2 that lived both ended up having major special needs. I fully understand that the vet told us this could happen, but what made us furious was that they never bothered to even check if she was pregnant when we brought her in for a physical exam and stated she was found outside. After talking with other vets and rescues while caring for the special needs kittens everyone else has told us that they believe this places negligence played a big role in this litter’s issues. STAY AWAY FROM MONEY HUNGRY BANFIELD
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What types of veterinary services does Banfield Pet Hospital in Maplewood Ridge offer?
Banfield Pet Hospital offers a full range of veterinary services including routine vaccinations, microchipping, dental care, surgical care, preventive treatments such as parasite control and nutritional counseling, and end of life care.
What are the operating hours of Banfield Pet Hospital in Maplewood Ridge?
The hospital is open Monday to Friday from 8:00 AM to 6:00 PM, Saturday from 8:00 AM to 5:00 PM, and Sunday from 8:00 AM to 4:00 PM. It is closed on major holidays such as Thanksgiving, Christmas, and New Year's Day.
Does Banfield Pet Hospital in Maplewood provide emergency care services?
No, Banfield does not provide emergency care, but they offer urgent care advice during hospital hours and can refer you to emergency hospitals or specialty providers as needed. Outside hospital hours, you should contact your local emergency hospital.
How can I schedule an appointment at Banfield Pet Hospital in Maplewood Ridge?
You can schedule an appointment online through their website or via the Banfield app available on iOS and Android. Appointment types include in-room, drop-off, and virtual visits for clients enrolled in Optimum Wellness Plans.
What is an Optimum Wellness Plan offered by Banfield Pet Hospital?
The Optimum Wellness Plan provides annual preventive care including exams, vaccines, dental care, nutritional consultations, and early screening diagnostics. It is not insurance but offers discounts on treatments and automatically renews annually unless paid in full at enrollment.
Can I get veterinary care advice online from Banfield Pet Hospital?
Yes, clients with Optimum Wellness Plans can access Vet Chat™ via the Banfield app for 24/7 remote general pet care advice and triage support from a veterinarian.
Is Banfield Pet Hospital LGBTQ friendly and do they require appointments?
Yes, Banfield Pet Hospital welcomes LGBTQ clients and requires appointments for veterinary services.
What nearby places can I visit around Banfield Pet Hospital in Maplewood Ridge?
Nearby you can visit GradePower Learning for tutoring, Papa Johns Pizza for a quick meal, and Laura's Hallmark Shop for gifts and flowers. These places provide convenient options for learning, dining, or shopping before or after your pet's appointment.
Where can I find fitness and wellness services near Banfield Pet Hospital in Maplewood Ridge?
Close to Banfield Pet Hospital, Anytime Fitness offers gym facilities, and OSI Physical Therapy provides specialized sports medicine and physical therapy services. These are great options for maintaining human health while your pet receives care.
Are there any nearby services for home or automotive needs around Banfield Pet Hospital?
Yes, Metro Home Buyers offers real estate services nearby, Sparks Car Care provides automotive repairs, and Fleet Automotive LLC serves as a car dealer. These services can be convenient for clients handling errands in the area during pet visits.