Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Maplewood Ridge provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
Location
Hours
Reviews
3.8
330 reviews
5 stars
183
4 stars
43
3 stars
15
2 stars
17
1 star
72
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor communication and unprofessional behavior from the front desk staff, leading to frustration and dissatisfaction.
Veterinary Care
There are mixed reviews regarding the quality of veterinary care, with some customers expressing concerns about misdiagnoses and lack of thorough examinations.
Appointment Issues
Numerous customers experienced difficulties with scheduling appointments, including long wait times and last-minute cancellations.
Wellness Plan Concerns
Several reviews highlighted dissatisfaction with the wellness plan, citing hidden fees and lack of transparency regarding costs.
Compassionate Staff
Despite the negative feedback, some customers praised the kindness and compassion shown by certain staff members during difficult situations.
- MOMadison ODec 8, 20251.0If I could give this place - stars I would. I brought my 3 month old kitten in here. The staff were nice I thought it would be a good first visit (since I’m a first time cat mom). He was clearly sick from something in his litter and I told the vet tech this and she said she’d talk to the doc. The doc came in very off Standish and wouldn’t listen to my concerns or questions kinda seemed like she just wanted out of there. I asked what’s going on with him and she told me he was an healthy boy and if anything changes to come back in. Mind you he was sneezing blood and open mouth breathing. He was clearly sick and had something. I decided after two days to bring him to a different Banfield and they were great immediately understood he had something he severe going on and treated him. They also let me know he was severely underweight for his age and had ear mites(the other vet didn’t mention any of that). Long story short do not go here for your pets treatment unless they are 100% healthy because they won’t treat them and send them on their way.
- CHChris HesselbachNov 8, 20255.0Always great care and patience. Even when Bandit was a little unruly over his feet. They truly want the best for all the animals.
- SYSufeng YangNov 2, 20251.0The bald male Vet and female assistant wanted to take my dog to the back room for work…. No reason given. Maybe they wanted to see if I was actually going to let them take my dog to the back without me. But why? They had ill intentions for me and my amazing dog. I had a feeling of discernment , It felt like they were going to stick strange needles or spay her without my knowledge. That’s a large lawsuit, for you vets and assistants out there. Don’t take it upon yourself to decide what you do to my pet, my family member without my consent. Explain why .
- RNRachel NewmanOct 23, 20251.0A child answers the phone, doesn't have any knowledge and when asked for further information (she) instantly put me on "hold" with no notification that she was doing so. Now I wait on hold for another representative. I can't even get an insurance plan for my cat
- JJJustin JohnsonOct 21, 20255.0We bring our dogs to Banfield and when they didn’t have a medication our dog needed they spent a lot of time calling around to find a pharmacy that could fill the prescription. We really appreciate their effort!
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What types of veterinary services does Banfield Pet Hospital in Maplewood Ridge offer?
Banfield Pet Hospital offers a full range of veterinary services including routine vaccinations, microchipping, dental care, surgical care, preventive treatments such as parasite control and nutritional counseling, and end of life care.
What are the operating hours of Banfield Pet Hospital in Maplewood Ridge?
The hospital is open Monday to Friday from 8:00 AM to 6:00 PM, Saturday from 8:00 AM to 5:00 PM, and Sunday from 8:00 AM to 4:00 PM. It is closed on major holidays such as Thanksgiving, Christmas, and New Year's Day.
Does Banfield Pet Hospital in Maplewood provide emergency care services?
No, Banfield does not provide emergency care, but they offer urgent care advice during hospital hours and can refer you to emergency hospitals or specialty providers as needed. Outside hospital hours, you should contact your local emergency hospital.
How can I schedule an appointment at Banfield Pet Hospital in Maplewood Ridge?
You can schedule an appointment online through their website or via the Banfield app available on iOS and Android. Appointment types include in-room, drop-off, and virtual visits for clients enrolled in Optimum Wellness Plans.
What is an Optimum Wellness Plan offered by Banfield Pet Hospital?
The Optimum Wellness Plan provides annual preventive care including exams, vaccines, dental care, nutritional consultations, and early screening diagnostics. It is not insurance but offers discounts on treatments and automatically renews annually unless paid in full at enrollment.
Can I get veterinary care advice online from Banfield Pet Hospital?
Yes, clients with Optimum Wellness Plans can access Vet Chat™ via the Banfield app for 24/7 remote general pet care advice and triage support from a veterinarian.
Is Banfield Pet Hospital LGBTQ friendly and do they require appointments?
Yes, Banfield Pet Hospital welcomes LGBTQ clients and requires appointments for veterinary services.
What nearby places can I visit around Banfield Pet Hospital in Maplewood Ridge?
Nearby you can visit GradePower Learning for tutoring, Papa Johns Pizza for a quick meal, and Laura's Hallmark Shop for gifts and flowers. These places provide convenient options for learning, dining, or shopping before or after your pet's appointment.
Where can I find fitness and wellness services near Banfield Pet Hospital in Maplewood Ridge?
Close to Banfield Pet Hospital, Anytime Fitness offers gym facilities, and OSI Physical Therapy provides specialized sports medicine and physical therapy services. These are great options for maintaining human health while your pet receives care.
Are there any nearby services for home or automotive needs around Banfield Pet Hospital?
Yes, Metro Home Buyers offers real estate services nearby, Sparks Car Care provides automotive repairs, and Fleet Automotive LLC serves as a car dealer. These services can be convenient for clients handling errands in the area during pet visits.