Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Maple Grove provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
- RestroomAvailable
- Wheelchair accessible restroomAvailable
Location
Hours
Reviews
3.8
301 reviews
5 stars
175
4 stars
37
3 stars
11
2 stars
11
1 star
67
What are people saying?
AI-generated from recent customer reviews
Staff Care
Many customers praised the staff for being friendly, caring, and attentive to their pets' needs.
Communication Issues
Numerous reviews highlighted poor communication, including lack of updates on pet conditions and unclear billing practices.
Concerns Over Upselling
Several customers expressed frustration over perceived upselling of services and unnecessary treatments, leading to distrust.
Mixed Experiences
While some locations received positive feedback, others were criticized for unprofessionalism and inadequate care.
Compassionate End-of-Life Care
Customers appreciated the compassionate handling of euthanasia and end-of-life discussions, though experiences varied.
- SBSteph BJan 2, 20262.0Told me cat had ear infection went to another vet for second opinion and they told me cat was fine
- JCJames CarrierDec 9, 20255.0Dr. Bucki and the staff were amazing with my two cats Spock and Piper. Great service with my cats. Super courteous and they genuinely care. They are very engaged in their work and customer interactions.
- DTdevin maresch (TooManyWooks)Dec 7, 20251.0I brought my cat (Beck) to Banfield from VEG to continue care and evaluation and monitoring of Apoquel toxicity. (IV Electrolytes, EKG, ect.) When we brought him into Banfield I stressed my concern about him and how I wanted to be notified of any changes in his demeanor or bloodwork. I called twice in the 6 hour span my cat was there, I was reassured he was resting and doing fine, but upon arrival to pick him up, he had done a 180 in the 6 hours and looked absolutely horrible. They disclosed they ran his bloodwork twice and that his toxicity levels had spiked and that I should bring him back to VEG immediately. Why was i not notified earlier as i requested? Then, once upon return to VEG, we find out Beck had fluid in and around his lungs from his body having been rejecting the IV treatment. I feel like Banfield put my cat in a back crate without monitoring him or taking my concerns about notifying me about his condition seriously and that ultimately lead to me losing my best friend of 8 years. So, please, i URGE you, if you love your fur baby in ANY capacity and have ANY other option, I would exercise them.
- JSjames smithDec 6, 20251.0Is there a 0 star option? Unprofessional staff that will lie to cover their incompetence. Failed to provide booked services during the original appointment. When questioned why it wasn’t done they stammered and made an excuse they didn’t have the time to do a nail trim in an 8 hour period. My dog was drugged to accommodate this service and they failed to do the #1 job! You had 1 job! Rebooked the next day, drugged my dog again and they failed to complete service again but insisted on full payment for incomplete service. Manager on staff offered a $1.88 discount for my troubles! What a slap in the face for a 4 year customer and double wellness plan client.
- PHPayton HendersonNov 20, 20251.0Worst banfield I have ever been too. Staff are extremely insincere and could care less about you or your pet. My family went in for a end of life conversation and the doctor was extremely rude and dismissive to my family questions and concerns. I will NEVER recommend anyone here because the way they will treat you is horrible so I can just image how they will treat your pet. Only Banfield I will go to is St Louis Park MN definitely a much better experience and way better staff.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I drop off my pet to avoid contact?
We’re empowering our hospital teams to do what’s right for themselves, their clients and communities by taking a series of precautions from encouraging drop-offs to increasing cleaning protocols. Please call the clinic for more information.
Is this clinic open?
Hospital hours and services vary at some locations. If your pet requires immediate care, please call ahead so we can ensure your pet’s needs can be met and advise you on next steps. If you’re a Banfield Optimum Wellness Plan® client, you can connect with a veterinarian anytime, day or night, via Vet Chat™ through the Banfield app for general pet care advice and triage support.
What steps are you taking to keep pets and people safe right now?
We’re constantly evaluating the situation, and we’re empowering our hospital teams to do what’s right for themselves, their clients and communities by taking a series of precautions from encouraging drop-offs to increasing cleaning protocols. We’re also encouraging our Optimum Wellness Plan® clients to connect with a veterinarian 24/7 via our telehealth service Vet Chat™ through the Banfield app. Please call ahead to help our teams prepare.
What medical care are you able to provide right now?
COVID-19 may affect veterinary services offered at some locations. If your pet requires medical attention or care, please call your hospital directly, so the team can confirm availability and advise on next steps.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What are the operating hours of Banfield Pet Hospital in Maple Grove?
Banfield Pet Hospital is open Monday to Friday from 8:00 AM to 6:00 PM, Saturday 8:00 AM to 5:00 PM, and Sunday 8:00 AM to 4:00 PM.
Does Banfield Pet Hospital provide emergency veterinary care?
No, Banfield does not provide emergency care services. You can call during hospital hours for urgent care advice, and they may offer referrals to emergency hospitals.
What preventive care services are available at Banfield Pet Hospital?
Banfield offers preventive care treatments including vaccinations, dental care, parasite control, nutritional and behavioral counseling, and comprehensive examinations.
Can I schedule an appointment online for my pet at Banfield Pet Hospital?
Yes, you can schedule an appointment online through their website or by using the Banfield app.
Does Banfield Pet Hospital offer telehealth or online veterinary care?
Yes, Optimum Wellness Plan® clients can access 24/7 remote general pet care advice and triage support via Vet Chat™ on the Banfield app.
How does Banfield Pet Hospital keep pets and clients safe during health concerns like COVID-19?
The hospital increases cleaning protocols and encourages drop-offs. They also offer telehealth services for wellness plan clients and ask clients to call ahead to prepare their teams.
Is Banfield Pet Hospital wheelchair accessible and does it have restroom facilities?
Yes, Banfield Pet Hospital has wheelchair accessible restrooms and regular restrooms for clients and their pets.
Where can I find Banfield Pet Hospital in Maple Grove?
The hospital is located at 7845 Main St N, Maple Grove, MN 55369, United States.
What nearby places can visitors to Banfield Pet Hospital check out?
Nearby you can visit The Great Greek Mediterranean Grill for dining or Schuler Shoes and New Balance BMI for shopping.
How can nearby businesses like Burnham Mortgage Group or The Burnevik Group be useful to someone visiting Banfield Pet Hospital?
If you’re in the area for your pet's care, you might find financial services from Burnham Mortgage Group or The Burnevik Group helpful for real estate or loan needs.
What healthcare services are available near Banfield Pet Hospital in Maple Grove?
Nearby healthcare providers include Arbor Lakes Chiropractic Center, Pan Orthodontics - Maple Grove, and MN Counseling and Couples Center LLC.