Brand Certified
Banfield Pet Hospital
3.8(308 reviews)
Certified by Banfield Pet Hospital • Mar 01, 2026
Business Details
7845 Main St N, Maple Grove, MN
55369, United States
Certified by Banfield Pet Hospital • Mar 01, 2026
(763) 425-9831
Certified by Banfield Pet Hospital • Mar 01, 2026
https://www.banfield.com
Certified by Banfield Pet Hospital • Mar 01, 2026
About
Certified by Banfield Pet Hospital • Mar 01, 2026
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Maple Grove provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
- RestroomAvailable
- Wheelchair accessible restroomAvailable
Location
Certified by Banfield Pet Hospital • Mar 01, 2026
Hours
Certified by Banfield Pet Hospital • Mar 01, 2026
Reviews
3.8
308 reviews
5 stars
178
4 stars
37
3 stars
11
2 stars
12
1 star
70
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a significant inconsistency in customer service, with many customers reporting rude or unprofessional behavior from staff, while others praised the kindness and attentiveness of specific employees.
Communication Issues
Numerous reviews highlighted poor communication regarding appointments, treatment plans, and follow-up care, leading to frustration among pet owners.
Care Quality
While some customers expressed satisfaction with the quality of care their pets received, others reported serious concerns about misdiagnoses and inadequate monitoring during treatment.
Pricing Concerns
Several reviews mentioned dissatisfaction with pricing practices, including upselling of services and unexpected charges, leading to a perception of the clinic prioritizing profit over pet care.
Compassionate Care
Despite negative experiences, some customers noted instances of compassionate care during difficult situations, such as euthanasia, indicating that certain staff members are capable of providing empathetic support.
- SGSophie GatchellFeb 23, 20262.0It wasn't as horrible as some of these reviews say but it wasn't great to say the least. They're definitely demeaning. Seems like the vet was in such a rush that she could barely explain what she was even wanting us to do at home or what to watch for. What she DID tell us is that every single thing about my dog's existence is "concerning". When I tried to explain that he's a runt and that I've had him since he was 4 days old and he's always looked runty- she cuts me off and goes "That's actually illegal". I was like ya well the mom is dead so... Long story short I didn't get much of a word in and unless we want to pay $200 for a UTI test then there is nothing we should watch for at home.
- GKGarret KFeb 17, 20261.0My wife shopped around for prices to get out dog spayed. Banfield seemed to have the best price. They required a wellness visit so we came in for it. They then explained they would require another wellness visit in 4 days plus another approximately $150 of costs that were not communicated on the phone call for an estimate. After all the extra costs it is cheaper to go to the pet hospital right by our house. They would work on price transparency and not waste people’s time
- CHChristine Bertram HaryFeb 13, 20261.0Bait and switch. They will tell you about a plan for $19.95, you sign up for it but then charge your credit card for $49.95. ****Edit**** they will say tbat the Dr talked through the various plans with you even if they did not. I would not use this location as they make you take the *free* stuff then say we cant change your plan due you taking that. Checking out is always a mess with computers down and trying to push you out the door without reading anything legal. If you make a selection to a plan online that is NOT binding and they will upgrade the plan you are on. DO NOT sign up for their **wellness** Also corporate does not respond back and if you are transferred you will just hear a recording that says "goodbye"
- NFNicole FuchsFeb 5, 20265.0They were able to fit my dog in the same day for an injury, and get her into surgery the next day. The staff were all so friendly and kind. & they even bandaged her up with a hearts.
- NNNoahJan 28, 20261.0Horrible customer service. The big lady sitting at reception had the worst attitude I brought my dog in and decided to go somewhere else because she was terrible.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I drop off my pet to avoid contact?
We’re empowering our hospital teams to do what’s right for themselves, their clients and communities by taking a series of precautions from encouraging drop-offs to increasing cleaning protocols. Please call the clinic for more information.
Is this clinic open?
Hospital hours and services vary at some locations. If your pet requires immediate care, please call ahead so we can ensure your pet’s needs can be met and advise you on next steps. If you’re a Banfield Optimum Wellness Plan® client, you can connect with a veterinarian anytime, day or night, via Vet Chat™ through the Banfield app for general pet care advice and triage support.
What steps are you taking to keep pets and people safe right now?
We’re constantly evaluating the situation, and we’re empowering our hospital teams to do what’s right for themselves, their clients and communities by taking a series of precautions from encouraging drop-offs to increasing cleaning protocols. We’re also encouraging our Optimum Wellness Plan® clients to connect with a veterinarian 24/7 via our telehealth service Vet Chat™ through the Banfield app. Please call ahead to help our teams prepare.
What medical care are you able to provide right now?
COVID-19 may affect veterinary services offered at some locations. If your pet requires medical attention or care, please call your hospital directly, so the team can confirm availability and advise on next steps.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What are the operating hours of Banfield Pet Hospital in Maple Grove?
Banfield Pet Hospital is open Monday to Friday from 8:00 AM to 6:00 PM, Saturday 8:00 AM to 5:00 PM, and Sunday 8:00 AM to 4:00 PM.
Does Banfield Pet Hospital provide emergency veterinary care?
No, Banfield does not provide emergency care services. You can call during hospital hours for urgent care advice, and they may offer referrals to emergency hospitals.
What preventive care services are available at Banfield Pet Hospital?
Banfield offers preventive care treatments including vaccinations, dental care, parasite control, nutritional and behavioral counseling, and comprehensive examinations.
Can I schedule an appointment online for my pet at Banfield Pet Hospital?
Yes, you can schedule an appointment online through their website or by using the Banfield app.
Does Banfield Pet Hospital offer telehealth or online veterinary care?
Yes, Optimum Wellness Plan® clients can access 24/7 remote general pet care advice and triage support via Vet Chat™ on the Banfield app.
How does Banfield Pet Hospital keep pets and clients safe during health concerns like COVID-19?
The hospital increases cleaning protocols and encourages drop-offs. They also offer telehealth services for wellness plan clients and ask clients to call ahead to prepare their teams.
Is Banfield Pet Hospital wheelchair accessible and does it have restroom facilities?
Yes, Banfield Pet Hospital has wheelchair accessible restrooms and regular restrooms for clients and their pets.
Where can I find Banfield Pet Hospital in Maple Grove?
The hospital is located at 7845 Main St N, Maple Grove, MN 55369, United States.
What nearby places can visitors to Banfield Pet Hospital check out?
Nearby you can visit The Great Greek Mediterranean Grill for dining or Schuler Shoes and New Balance BMI for shopping.
How can nearby businesses like Burnham Mortgage Group or The Burnevik Group be useful to someone visiting Banfield Pet Hospital?
If you’re in the area for your pet's care, you might find financial services from Burnham Mortgage Group or The Burnevik Group helpful for real estate or loan needs.
What healthcare services are available near Banfield Pet Hospital in Maple Grove?
Nearby healthcare providers include Arbor Lakes Chiropractic Center, Pan Orthodontics - Maple Grove, and MN Counseling and Couples Center LLC.
Brand Certified Facts from Banfield Pet Hospital
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