Banfield Pet Hospital

Reviews

• SM

  Stacie Mahowald

  Feb 3, 2026
  5.0
  Dr Brosky is always so pleasant and very thorough with our pets, we really appreciate having him care for our furbabies. The staff are very friendly and caring as well.
• IL

  Isabel Lemanski

  Jan 17, 2026
  1.0
  I had a very concerning experience at Banfield in Edina and would not recommend this location for urgent or serious pet care. I brought my cat in because she had been hiding, not grooming herself, and refusing to eat for several days. These are clearly signs that something was wrong. The staff attempted bloodwork for maybe three minutes before giving up and telling me she was “too riled up” and it wasn’t safe to proceed. Instead of properly handling the situation, sedating her, or using appropriate restraint techniques, they sent us home with calming medication and told me to sprinkle it on her food and come back in five days. The problem? She wasn’t eating at all. That would have meant potentially letting my cat go without food for up to eight days, which is absolutely unacceptable and dangerous. It is literally their job to safely handle animals and obtain necessary diagnostics when a pet is sick. To make matters worse, they said I would need to pay for this office visit AND another full office visit for the blood draw later (rather than just paying for the bloodwork) despite the fact that they failed to complete the exam. The next day, I took my cat to a different Banfield location in St. Louis Park, and they drew blood immediately with no issues. They even trimmed her nails! Clearly, this was not a problem with my cat, it was incompetence at the Edina location. We should never have been charged for two visits because of their inability to perform basic veterinary care, and no vet should ever suggest a plan that risks a pet going that long without food. If you care about your pet’s health, I strongly recommend going elsewhere.
• ZG

  Zach Groffsky

  Dec 27, 2025
  1.0
  Horrible. Made appointment for urgent matter, then get a call that they cancelled us for no reason and doctor wouldn’t see us. Don’t go here
• EK

  Emily Knox

  Dec 24, 2025
  1.0
  I had been coming here for a couple months after I adopted my dog, and we’d be struggling with incontinence issues for a while. Prescribed a med for it without looking at her rear end, med didn’t work, and they wanted to try something stronger. I took her to another vet and they found the physical issue within a minute of doing an exam, and was a fraction of the cost. Don’t spend your money here when it can go a lot further at smaller vet clinics that give better care.
• KF

  Katie Frolichman

  Dec 4, 2025
  1.0
  If I could give negative stats stars, I absolutely would. The staff at this location is beyond words. The level of incompetency is astounding, to say the least. Their lack of communication is disgustingly frustrating. As a pet owner I am appalled at their level of professionalism, or lack thereof. If you are able to choose a different location, I highly recommend doing so to save your fur baby the trauma of this facility.

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