Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Edina provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
- RestroomAvailable
- Wheelchair accessible restroomAvailable
Location
Hours
Reviews
4.1
205 reviews
5 stars
135
4 stars
21
3 stars
9
2 stars
7
1 star
33
What are people saying?
AI-generated from recent customer reviews
Compassionate Care
Many customers praised the staff for their kindness and compassion, especially during difficult times such as euthanasia.
Staff Performance
While some staff members received high praise, others, particularly at the front desk, were criticized for poor service and lack of empathy.
Communication Issues
Numerous reviews highlighted problems with communication, including long wait times for appointments and lack of follow-up on test results.
Pricing Concerns
Several customers expressed dissatisfaction with pricing, feeling that they were pressured into unnecessary treatments and that the wellness plan was not worth the cost.
Mixed Experiences
Overall, experiences varied widely, with some customers reporting excellent care and others feeling neglected or dissatisfied with the service.
- JTJoey TollefsonOct 23, 20255.0Dr Brosky is so kind and really listens
- JJJosieOct 7, 20251.0Have been a Banfield client for about 10 years now with my dog. I’ve stayed with them due to convenient locations (moved several times when I was younger) Have had pleasant and some unpleasant visits. My 3 year old cat needed updated vax and had seen a vet that is (now) further away prior to, figured I’d again aim for convenience and take her to Banfield. We had our standard routine exam visit with the doctor, and one vaccine needed a 3 week booster. Scheduled the follow up booster during the office visit, confirmed with front desk this would be a tech appt. Was told boosters can ONLY be scheduled with a tech. Great! Two days prior to said visit, they called saying they scheduled it with a doctor and needed to reschedule it for the following week. No problem. My appt was rescheduled for 4:15pm, I was home by 4:30pm - I live 9 minutes away. When I requested a refund for the $60 office visit fee, Banfield Cares had the site manager call me to explain nothing relevant, she stated the tech does an exam and they will not refund the $60 office visit fee. I did not see a doctor and was there for about 5 minutes in the lobby. Surely the vet tech is not being paid that $60 office visit for 5 minutes of her time, and my young healthy cat did not need an exam (nor did she get one - basic vitals, like heart rate? Maybe?? ) for a booster vaccine given 3 weeks after the first dose. Staff is great, I’ve had it with price gouging and corporate greed.
- JBJess BreheimAug 30, 20255.0I had to put my cat, Ninja, down after adopting him 10 years ago. We went through Banfield but another location and they haven't been anywhere near as good. My fur baby had to be put to rest sooner than expected and they had availability so we took a chance. The vet and vet techs were so much more caring than any other clinic we have been to. They made his passing as peaceful as possible and let us pick the spot as well as giving us a bell monitor to ring when we were ready. He passed so so peacefully with caring people! Fair prices too and we are on a tight budget. They even sent a hand written card with heartfelt grievances in it from multiple staff. Needless to say I'm switching my dog to this location for all of his future visits! Wouldn't trust anywhere else. ♥️
- CHChase HuXtAug 27, 20255.0Very honest and informative about the services for my little pup diamond. Staff here are very polite and helpful.
- BBBryanAug 19, 20251.0Front desk Vanessa sucks, terrible I would of rated -5 stars to be honest
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What types of veterinary services does Banfield Pet Hospital in Edina offer?
Banfield Pet Hospital in Edina offers services such as preventive care, vaccinations, dental care, spay/neuter procedures, microchipping, nutritional advice, parasite control, DNA testing, and end-of-life care.
Can I schedule an appointment online with Banfield Pet Hospital?
Yes, you can schedule an appointment online via Banfield's website or through their app available on both iOS and Android.
What are the hospital hours for Banfield Pet Hospital in Edina?
Banfield Pet Hospital is open Monday through Friday from 8:00 AM to 6:00 PM, Saturday from 8:00 AM to 5:00 PM, and is closed on Sundays and major holidays.
Does Banfield Pet Hospital provide emergency care services?
No, Banfield does not provide emergency care services but offers urgent care advice during hospital hours and can provide referrals when necessary. During non-hospital hours, you should contact your local emergency hospital.
What is an Optimum Wellness Plan offered by Banfield?
The Optimum Wellness Plan is an annual preventive care plan that includes exams, vaccines, dental care, nutritional consultations, early diagnostics, and more. It helps spread the cost of essential health care and is not insurance but offers discounts on treatments.
How does Banfield Pet Hospital support remote veterinary care?
Clients with Optimum Wellness Plans can access 24/7 remote general pet care advice and triage support through Vet Chat™ on the Banfield app, enabling veterinary care online.
What nearby places can I visit around Banfield Pet Hospital in Edina?
Nearby you can visit Starbucks for coffee, Patisserie Margo bakery, Great Clips hair salon, and The Hilltop bar and grill, all conveniently close to Banfield Pet Hospital.
Are there other medical services near Banfield Pet Hospital?
Yes, nearby medical and health services include Family & Cosmetic Gentle Dentistry, Sanderson Eye Clinic, HealthSource of Edina chiropractic, and Beautifeye Cosmetic Clinic.
What nearby stores and service providers are near Banfield Pet Hospital for convenience?
For convenience, you can find Mulberrys Garment Care for dry cleaning, Fastframe for framing needs, Edina Liquor store, and Hallmark Cleaners nearby.
Does Banfield Pet Hospital in Edina require appointments?
Yes, Banfield Pet Hospital requires appointments for all visits to provide timely and quality care.