Petco

4.3
528 reviews

About

Pet StorePet supply store
Visit your Eden Prairie Pet Store located at 8020 Glen Lane for all of your animal nutrition, pet supplies and grooming needs. Our mission at Petco is Healthier Pets. Happier People.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Petco
8020 Glen Ln, Eden Prairie, MN
55344, United States

Hours

Reviews

4.3
518 reviews
5 stars
316
4 stars
113
3 stars
40
2 stars
18
1 star
31

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and helpful staff, highlighting specific employees who provided exceptional service.

Grooming Issues

Several reviews mentioned dissatisfaction with grooming services, including poor execution and lack of care for pets' anxiety.

Store Organization

Customers noted that the store layout can be confusing and difficult to navigate, impacting their shopping experience.

Product Availability

While some customers appreciated the variety of products available, others expressed disappointment in the selection compared to other locations.

Adoption Experience

Feedback indicated mixed feelings about the adoption process, with some customers frustrated by the inability to interact with animals before adoption.
  • AA
    Amy
    2 days ago
    1.0
    Purchased vital care premier, not showing on my app and not able to use benefits in store. It has been over a month since purchase and still after 40 minutes with customer service today, still don’t have a resolution
  • DZ
    Dan Zunker
    Nov 16, 2025
    4.0
    They do not have prescription food.
  • AL
    Aaron Little
    Nov 16, 2025
    4.0
    Best place to shop for pet things
  • AM
    Anna Michaletz
    Nov 4, 2025
    5.0
    Great variety, very friendly staff.
  • AF
    Amber Falzone
    Oct 8, 2025
    1.0
    My brother and I visited this store today to hopefully adopt a cat. We found an adorable 2-year old Tuxedo cat and wanted to see if we could see him play with him for a bit. I had asked the front cashier (who looked bored, on his phone) if there’s any way we could do so, and he responded with a cold, “No, we can’t do that.” Confused, I asked, “How are we supposed to know the cats’ personality before we adopt them?” He responded, “Well the one on the top hates being held and the one on the bottom is crazy.” I was completely taken aback by this rude, insincere comment. It’s almost as if he DIDN’T want us to adopt one of these poor babies. He proceeded to repeat that they “aren’t allowed to do that.” then said, “I’m confused, you guys have adoption days where people are allowed to meet the cats?” He responded with a dry, “Yeah, but then Covid.” I was over it at this point. He proceeded to stare at his phone as if I was a nuisance for asking anything. These poor animals are going to have such a hard time getting adopted due to the fact that this store (possibly others) aren’t allowing customers to actually meet and interact with them. Not to mention, this particular associate was so rude and definitely did not have sympathy for these sweet animals. I cannot believe it. Someone needs to advocate for these poor, helpless animals. For a pet store to not prioritize their animals and discourage people from adopting is appalling. As a shelter/rescue, etc. I would NEVER offer an animal to this establishment to adopt out. Petco is no longer a place I will be visiting.

Frequently Asked Questions About Petco

Does the Petco Eden Prairie location have a vet hospital?

No, Petco Eden Prairie does not have a full-service vet hospital.

Does Petco Eden Prairie offer vaccinations?

Yes, Petco Eden Prairie provides vaccinations.