Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Eagan provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
- RestroomAvailable
- Wheelchair accessible restroomAvailable
- Wheelchair accessible seatingAvailable
Location
Hours
Reviews
3.9
252 reviews
5 stars
156
4 stars
24
3 stars
8
2 stars
8
1 star
56
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback is mixed regarding customer service, with some praising the staff's kindness and attentiveness, while others report unprofessional behavior and lack of communication.
Care Quality
Many customers appreciate the quality of care their pets receive, highlighting the thoroughness and compassion of the veterinary staff, although there are serious concerns about misdiagnoses and neglect.
Appointment Issues
Numerous reviews mention difficulties with scheduling appointments, long wait times, and issues with drop-off procedures, leading to frustration among pet owners.
Wellness Plan Concerns
Several customers express dissatisfaction with the wellness plan, citing unexpected costs and a lack of transparency regarding services covered.
Facility Conditions
There are complaints about the cleanliness and odor of the facility, which detracts from the overall experience for some customers.
- RBRhonda Bell-HerronDec 31, 20255.0Very detailed, informative and gentle with Inka
- SLSilvia LDec 28, 20251.0Poor experience. I had a 3:00 PM appointment and received no cancellation notice. After driving nearly an hour in snowy weather with my cat, I arrived to find the clinic closed. The only notice was a sign on the door saying they closed early at 2:00 PM. Weather closures are understandable—failing to notify scheduled clients is not. This caused unnecessary stress for my pet and reflects poor professionalism.
- FWFarché WilcoxDec 23, 20255.0This location is clean with excellent customer service. My dog was able to be seen for a last minute vaccination by an in-person veterinary experience. He was happy.
- CLCryssie LoveDec 4, 20255.0The staff here are always kind and treat my pets like their own. I feel safe when I have to leave my fur babies with them.
- ECEmily CoadDec 3, 20255.0I’ve been a Banfield client for many years now and have always been very impressed with my pets’ care. Recently, my dog was diagnosed with kidney disease and the staff have been wonderful in helping me navigate caring for him in a way that I can handle financially.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What are the hospital hours for Banfield Pet Hospital in Eagan?
Banfield Pet Hospital in Eagan is open Monday to Friday from 8:00 AM to 6:00 PM, Saturday from 8:00 AM to 5:00 PM, and Sunday from 8:00 AM to 4:00 PM. It is closed on major holidays.
Does Banfield Pet Hospital provide emergency care services?
No, Banfield Pet Hospital does not provide emergency care services. During hospital hours, you can call for urgent care advice and referrals. For emergencies outside hours, please contact your local emergency hospital.
What preventive pet health care services are offered at Banfield Pet Hospital?
The hospital offers preventive care treatments such as vaccinations, dental care, parasite control, nutritional and behavioral counseling, and comprehensive examinations to keep your pet healthy throughout life stages.
What is included in the Optimum Wellness Plan at Banfield Pet Hospital?
Optimum Wellness Plans include annual preventive care like head-to-tail exams, vaccines, early screening diagnostics, nutrition consultations, dental care, and more. These plans automatically renew yearly unless paid in full at enrollment.
How can I schedule an appointment at Banfield Pet Hospital?
You can schedule an appointment online via the Banfield website or their app. Appointments include in-room visits, drop-offs, and virtual visits for Optimum Wellness Plan clients.
Does Banfield Pet Hospital offer online veterinary care?
Yes, clients with Optimum Wellness Plans can access Vet Chat™ on the Banfield app for remote general pet care advice and triage support 24/7.
Are appointments required at Banfield Pet Hospital in Eagan?
Yes, Banfield Pet Hospital requires appointments to provide timely and focused care for your pets.
What nearby dining options are available around Banfield Pet Hospital in Eagan?
Nearby dining options include Wingstop for chicken wings, Kyuramen for Japanese and Asian cuisine, Old Chicago for pizza, Persis Indian Grill, and Bonchon for Korean chicken dishes. These places offer convenient meal options before or after your pet's appointment.
Where can I shop for children's clothing near Banfield Pet Hospital?
Kid to Kid - Eagan and Kohl's are nearby stores where you can find children's clothing, making it easy to combine pet care with shopping for your family.
Are there fitness or wellness centers close to Banfield Pet Hospital?
Yes, nearby fitness and wellness facilities include Farrell's Extreme Bodyshaping gym, HOTWORX yoga studio and gym, and Goldfish Swim School for swimming lessons, ideal options to visit before or after your pet's care appointment.