Brand Certified
Banfield Pet Hospital
3.9(253 reviews)
Certified by Banfield Pet Hospital • Mar 01, 2026
Business Details
1278 Town Centre Dr, Eagan, MN
55123, United States
Certified by Banfield Pet Hospital • Mar 01, 2026
(651) 688-3001
Certified by Banfield Pet Hospital • Mar 01, 2026
https://www.banfield.com
Certified by Banfield Pet Hospital • Mar 01, 2026
About
Certified by Banfield Pet Hospital • Mar 01, 2026
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Eagan provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
- RestroomAvailable
- Wheelchair accessible restroomAvailable
- Wheelchair accessible seatingAvailable
Location
Certified by Banfield Pet Hospital • Mar 01, 2026
Hours
Certified by Banfield Pet Hospital • Mar 01, 2026
Reviews
3.9
253 reviews
5 stars
157
4 stars
24
3 stars
8
2 stars
8
1 star
56
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback is mixed; while some customers praise the staff for being friendly and caring, others report unprofessional behavior and lack of communication.
Care Quality
Many reviews highlight the thoroughness and compassion of the veterinary staff, but there are serious concerns about misdiagnoses and inadequate treatment.
Appointment Issues
Customers frequently mention long wait times, difficulty scheduling appointments, and issues with drop-off procedures.
Wellness Plan Concerns
Several reviews express dissatisfaction with the wellness plan, citing unexpected costs and lack of clarity regarding services covered.
Facility Conditions
Some customers report cleanliness issues and unpleasant odors in the clinic, impacting their overall experience.
- JWJoshua WilliamsFeb 2, 20265.0I can't speak highly enough about Banfield of Eagan they have welcomed me and my dog with open arms and they have taken care of everything we need I will continue to make the drive from Minneapolis to Eagan for my pets care
- RBRhonda Bell-HerronDec 31, 20255.0Very detailed, informative and gentle with Inka
- SLSilvia LDec 28, 20251.0Poor experience. I had a 3:00 PM appointment and received no cancellation notice. After driving nearly an hour in snowy weather with my cat, I arrived to find the clinic closed. The only notice was a sign on the door saying they closed early at 2:00 PM. Weather closures are understandable—failing to notify scheduled clients is not. This caused unnecessary stress for my pet and reflects poor professionalism.
- FWFarché WilcoxDec 23, 20255.0This location is clean with excellent customer service. My dog was able to be seen for a last minute vaccination by an in-person veterinary experience. He was happy.
- ECEmily CoadDec 3, 20255.0I’ve been a Banfield client for many years now and have always been very impressed with my pets’ care. Recently, my dog was diagnosed with kidney disease and the staff have been wonderful in helping me navigate caring for him in a way that I can handle financially.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
Brand Certified Facts from Banfield Pet Hospital
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