We have been attending Woofdah regularly for years, but after today's incident and how it was handled, we will never be coming back.
My two Golden Retriever dogs both love this place. However, one of my dogs was attacked today by another dog, resulting in a half-inch slice through the ear that ended up needing suture glue and a cone for a week.
I understand that accidents happen, but here is how Woofdah handled the situation:
1. They sent me a vague text TWO HOURS after the incident occurred, asking me to give them a call. I found out later the incident occurred at 12 PM, but I was not contacted until 2 PM.
2. When I called and the front desk picked up, the first thing I did was ask, "Is my dog okay?" Instead of giving me a response, they put me on HOLD. The second lady (Molly) then picked up, and I again asked, "Is my dog okay?" And instead of giving me an immediate status update, she responded, "I'll get to that in a second."
3. Molly then informed me over the phone that my dog went to say hi to a sleeping dog and that the sleeping dog got startled and bit my dog. However, when I went in person to pick up my dog, I asked them to show me the video. In the video, the "sleeping" dog was clearly awake and alert and watching my dog approach to say hi. I asked Molly why she told me over the phone that the attacking dog was sleeping, and she said she must have misspoken.
4. Over the phone, Molly also told me it was just a small little cut. However, at the vet, the vet informed me it is a half-inch slice through the ear that required suture glue. My dog will also have to take antibiotics and wear a cone for a week.
5. I asked Molly how much time had passed before my dog's injury was noticed. She informed me that the attack itself was unfortunately NOT witnessed by the attending staff. She said that someone noticed blood dripping on the floor, and that is how they tracked the injury to my dog. They told me that they had to play back videos to figure out what happened, which is what took them so long to contact me about the incident after it occurred.
6. I asked who would be covering the vet bill. After a long deliberation, she informed me that they would cover it this time. But she also informed me that any future incidents that require emergency vet visits (even if it was not my dog's fault) would be my responsibility.
7. I asked if the attacking dog is still going to be allowed to attend the daycare. She said no (which is good) but then began to try to explain to me that dogs have different tolerance thresholds. I do understand that, but at the same time, this situation made me not trust how Woofdah is vetting what kind of dogs are allowed at the daycare.
Overall, we are very disappointed in how the staff handled this incident, and we will not be returning to Woofdah.
Update: Attached is a photo of a follow-up text conversation from Woofdah staff. Very unprofessional and upsetting.
SS
Susan S.
Apr 6, 2026
5.0
S panky loves his days with his friends at WoofDah! It's a treat for both of us. The staff that watched over the dogs is terrific, kind and loves each dog that walks in. 💕 Great place to take your doggie but make sure they're 15 pounds and over. I had to wait until Spanky grew up! Didn't take long!
My service has been daycare so far. Wears him out for days!!!
JC
Jacob Campbell
Feb 24, 2026
1.0
Overall a pretty negative experience with Woof Dah, especially in the last couple weeks. Our dog often came home covered in large cuts and bleeding, even on her face and eyes area. In the last week we experienced massive attitude from the staff there both in person and over text, and prices increased much more than what was reasonable. With multiple options nearby including a brand new facility just down the road, I can't recommend woof dah to anyone who cares about their pet.
JZ
Judie Zappo
Jan 13, 2026
5.0
Very impressed with the Staff and the attention they paid to caring for my dog. Also upon picking her up she appeared to be happy and enjoyed the socialization with other dogs. We received a very thorough explanation of her orientation and what we can expect boarding her. Thank you all for giving me the comfort of leaving her while going on vacation.
SC
Stephanie Cannon
Jan 6, 2026
5.0
The staff is so friendly and caring. My dog loves going to daycare. Gets excited when I pack his lunch as that's his sign he gets to play all day. Comes home and crashes for two days.
What are the regular operating hours for Woof Dah!?
Woof Dah! is open Monday through Friday from 6:30 AM to 7:00 PM, and on Saturdays and Sundays from 8:00 AM to 7:00 PM.
Does Woof Dah! have special holiday hours?
Yes, on holidays such as New Year's Day, Memorial Day, 4th of July, Labor Day, Thanksgiving Day, and Christmas Day, Woof Dah! operates from 8:00 AM to 7:00 PM.
What services does Woof Dah! offer?
Woof Dah! provides overnight dog care, daytime dog care, and doggie events and activities.
What is the address of Woof Dah!?
Woof Dah! is located at 12250 Portland Ave, Burnsville, MN 55337, USA.
Which payment methods are accepted at Woof Dah!?
Woof Dah! accepts American Express, Cash, Discover, Mastercard, and Visa.
Does Woof Dah! provide dog boarding without cages?
Yes, Woof Dah! specializes in no-cage boarding along with doggie daycare and animal supervision and care.
What languages are spoken at Woof Dah!?
The staff at Woof Dah! can communicate in English and Spanish.
Where can I find more information or contact Woof Dah!?
You can visit their website at https://woofdah.com/ or email them at info@woofdah.com. Their main phone number is +1 952-213-0179.
Are there any nearby pet-related services close to Woof Dah!?
Yes, nearby there is American Boarding Kennel offering pet boarding and grooming, and several related pet services also nearby.
What local amenities near Woof Dah! can customers visit before or after their appointment?
Customers can visit Pleasantview Memorial Gardens for a peaceful walk, or the 360 Communities center for community events. For automotive needs, U-Haul Moving & Storage and CARQUEST Auto Parts are nearby.
How can nearby transit and parking options help customers reach Woof Dah!?
While specific transit details are not listed, nearby locations like U-Haul Moving & Storage and Ferguson Plumbing Supply suggest accessible parking and transport options to help customers easily find Woof Dah!.
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