Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Bloomington provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
- RestroomAvailable
- Wheelchair accessible restroomAvailable
Location
Hours
Reviews
4.1
192 reviews
5 stars
126
4 stars
21
3 stars
5
2 stars
9
1 star
31
What are people saying?
AI-generated from recent customer reviews
Staff Attitude
Many customers praised the staff for being friendly, caring, and knowledgeable, although some reported negative experiences with specific staff members.
Service Quality
There are mixed reviews regarding the quality of care, with some customers feeling that the focus was more on upselling services rather than addressing immediate pet needs.
Communication Issues
Numerous reviews highlighted poor communication, including long wait times for appointments, lack of follow-up, and difficulty in reaching staff.
Appointment Availability
Customers expressed frustration with the difficulty in securing timely appointments, especially for urgent issues.
Pricing Concerns
Several reviews mentioned dissatisfaction with pricing, citing hidden costs and feeling that the value of services did not match the expenses.
- TPTerry PatrickOct 10, 20254.0I have been a customer since 2022 in the premium plan which has saved me so much money upfront and provides the ultimate in my pets preventive care and special procedures. The process for check in once you arrive is too long. I urge them to get a pre check in on line for all appointments and send you a reminder to fill it out to ask those questions on line so that when you arrive they already have all the concerns- approval for care- who is responsible for the bill and so on answered . It will save so much time and people will not grow so impatient waiting ..
- SSSeanSep 15, 20251.0Review: Banfield Pet Hospital I’ve had a disappointing experience with Banfield Pet Hospital that left me questioning their priorities. Every visit seemed more focused on upselling additional services than actually caring for my pet’s immediate needs. Instead of addressing everything during a single appointment, they often recommended coming back for procedures that could’ve easily been done then and there. It felt more like a business transaction than a healthcare visit. Thankfully, we’ve since found another animal hospital where the doctors genuinely care and prioritize our pet’s well-being over profit. The difference in service and sincerity is night and day. If you’re considering Banfield, I’d recommend doing your research and exploring other options first. Your pet deserves thoughtful, compassionate care—not a sale pitch.
- RTRoxanne Thorson-KentSep 1, 20255.0Wasnt too happy with Kirbys last grooming with Art. Other than this experience, very good.
- RMRobert ManningAug 12, 20251.0This place is not equipped to handle high energy 60 pound Labrador retriever. This was the second visit they gave me tranquilizers for him and he was docile and slow with a muzzle. They took him out of my sight. I didn’t hear any noise brought him back and said we can’t handle him. Maybe if you get a tooth cleaning next time we can do the regular visit after we put him to sleep dangerous to some dogs so every visit they want to put him to sleep because they haven’t got the manpower or equipment to take care of a high energy dog, which has been already drugged. This is ridiculous. First visit went fine cause it was in the office in the room and I was there to help hold him without any drugs and everything went fine. I would not recommend this place unless your dog or cat acts like a zombie or maybe they wanna put your animals to sleep also for the extra tooth cleaning charge and the risk of death to the animal because of complications $600 a year and I was told by them I can get HEART medication for heartworm cheaper on the Internet but they have to contact them for a signature which I’m sure will be a 30 or $40 charge for them too. OK the medication. The vet was very cold in her conversation when she said we’ll have to give him heavier doses or put him to sleep for visits and I said so every visit is gonna cost me a tooth cleaning and they have to put my dog to sleep because you can’t handle him and her response was that’s your prerogative I responded with no that’s my reality. Very cold nonresponsive stare from her. Already left a previous response to the visit with lots of questions and have not received any response back except for this another. How was your visit? Would not recommend this place if they’re incapable of handling a small Labrador retriever who is good behavior
- SYsharon youngJan 29, 20165.0They know how to say "I don't know". A rare quality in the medical field! Great advice, friendly ones behind the desk. These people are my future animal Doctors!
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
Does Banfield Pet Hospital Bloomington provide emergency care services?
No, Banfield does not provide emergency care, but you can call during hospital hours for urgent care advice and referrals to emergency or specialty providers.
Can I access veterinary care online through Banfield Pet Hospital?
Yes, clients with Optimum Wellness Plans can get 24/7 remote general pet care advice and triage support from veterinarians via Vet Chat™ on the Banfield app.
What preventive pet health care services are offered at Banfield Pet Hospital Bloomington?
Services include vaccinations, dental care, parasite control, nutritional and behavioral counseling, and comprehensive examinations.
What is the Optimum Wellness Plan at Banfield?
It's an annual preventive care plan that includes exams, vaccines, early diagnostics, dental care, and nutritional consultations, renewing automatically each year.
How can I pay for the Optimum Wellness Plan at Banfield?
You can make monthly payments via automatic withdrawal or credit card, or pay in full at enrollment for easier budgeting.
What types of appointments are available at Banfield Pet Hospital Bloomington?
Appointments include in-room visits, drop-offs with phone updates, and Optimum Wellness Plan Virtual Visits for remote care.
What are the operating hours for Banfield Pet Hospital Bloomington?
Open Monday to Friday from 7:00 AM to 6:00 PM, Saturday from 7:00 AM to 5:00 PM, and closed on Sundays and certain holidays.
Are there nearby places to visit when scheduling a pet appointment at Banfield Pet Hospital?
Yes, nearby places include Valley West Shopping Center for shopping and Royal Paws Dog Grooming LLC for grooming services.
How can nearby businesses like Enchanted Formals or CosmoProf complement my visit to Banfield Pet Hospital?
You can shop for clothing at Enchanted Formals or pick up beauty supplies at CosmoProf before or after your pet’s appointment for a convenient outing.
What nearby food options are available near Banfield Pet Hospital Bloomington?
Nearby options include Papa Murphy's for pizza and Grand Szechuan for Chinese cuisine, perfect for a meal after your visit.