Vetco Total Care Animal Hospital

Reviews

• GJ

  Grace Jones

  4 days ago
  5.0
  I had a really good experience with the vet technician Valenzia was super kind gave jinx her last round of distemper and her preventative and was super caring about the whole process of the appointment ❤️thank you Vetco
• DJ

  derrick jones

  4 days ago
  5.0
  My visit to vecto was awesome!!! My lily is always a little shy at vet visits but our technician Valenzia was so sweet and made lily feel at home. And our absolutely wonderful veterinarian AKA Dr.Nancy lol She was patient with our "lily love" ☺️ and made both her and I feel very comfortable i would absolutely recommend vetco Apple valley to anyone that wants the best care for their furry family members!!!!100 out of 10
• CJ

  C J

  4 days ago
  5.0
  My Vetco experience was above average. Everyone was so kind to me and Dolly . Our technician Valenzia was amazing! She went above and beyond to make my baby Dolly feel comfortable and happy during our visit. Dr. Nancy was very knowledgeable on so many things and helped put my mind at ease! Dolly usually has to have a muzzle on because she gets so anxious but, Valenzia did so great keeping him calm- she was very patient with her! You can tell she’s very passionate about her work and that’s so important to me. I have told all of my family members and friends about my experience and they have already made their appointments. Thank you again.
• FW

  Farris Wade

  5 days ago
  5.0
  Excellent customer service every time!! Dr Nancy is so kind, compassionate, & professional treating our animals! She goes over and above to make sure she’s done all she can to help & educate us. Thank you!
• JA

  Jenna A A

  5 days ago
  1.0
  I want to begin by expressing my deep disappointment with this establishment. It’s utterly unprofessional and solely designed to assess pet owners. I had scheduled an appointment and arrived at the clinic, only to be met with a standoffish staff. I waited in the exam room with my dog, and after a while, a friendly staff member entered to explain the procedure and the vet’s plan. She inquired about our willingness to pay around $60 for a test to diagnose an ear infection in my dog. I agreed, as they assured me it would help them determine the infection and prescribe the appropriate medication. However, they proceeded to inform us that we needed to pluck the hair from her ears, since that would help in clearing the infection per their plan . The cost for plucking the few hairs the assistant showed me was $35, and we reluctantly agreed to it. As if that wasn’t enough, they attempted to sell us cleaning products stating that the recommended cleaner is the best and I asked will it clear the infection and she responded no but it would clean the area. I had specifically purchased one that was recommended by my previous vet and told them I am ok with the cleaner for now. I’m still perplexed as to why I chose this clinic in the first place. After waiting for approximately 10 minutes, the vet finally arrived. She was initially quite rude. My dog is a doodle, and she’s almost three years old, so it was understandable that she wanted to leave the room. I took her out just before the vet arrived, and it seemed as though she was annoyed with us. To make matters worse, I spent over $237 on the visit with a medication that I could have found $15 less elsewhere but I agreed. A week passed, and I had not received any calls or check-ins from the clinic, even though I had asked if I needed to bring her back in. The receptionist had assured me that they would contact us in 5 days to check on her. However, almost a month later, I had still not heard from anyone. I reached out by phone and inquired about refilling the medications, but they insisted that I bring my dog in to have the medication changed, despite the fact that the initial test had not revealed the underlying issue. Why had they charged me $60 for a test that clearly did not pinpoint the problem? I was left feeling frustrated and taken advantage of. The clinic was exchanging texts with me, and when I was explaining the situation, I received a message saying, “SORRY, THIS SERVICE IS NOT AVAILABLE!” I responded with astonishment, as I was explaining that I was pretty much blocked . They then offered to send my dog’s records to a vet who could better suit my needs. Their response was rude, condescending, and unprofessional. To top it all off, their pricing is significantly higher than what their website states. This place is clearly not there to provide quality veterinary care; it’s simply there to gauge pet owners’ willingness to pay.

Frequently Asked Questions About Vetco Total Care Animal Hospital