Brand Certified
Banfield Pet Hospital
4.2(220 reviews)
Certified by Banfield Pet Hospital • Mar 01, 2026
Business Details
4525 Highland Rd, Waterford, MI
48328, United States
Certified by Banfield Pet Hospital • Mar 01, 2026
(248) 674-3101
Certified by Banfield Pet Hospital • Mar 01, 2026
https://www.banfield.com
Certified by Banfield Pet Hospital • Mar 01, 2026
About
Certified by Banfield Pet Hospital • Mar 01, 2026
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Waterford provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
- RestroomAvailable
- Wheelchair accessible restroomAvailable
Location
Certified by Banfield Pet Hospital • Mar 01, 2026
Hours
Certified by Banfield Pet Hospital • Mar 01, 2026
Reviews
4.2
220 reviews
5 stars
152
4 stars
22
3 stars
9
2 stars
6
1 star
31
What are people saying?
AI-generated from recent customer reviews
Compassionate Care
Many customers praised the staff for their genuine care and compassion towards pets, highlighting specific veterinarians like Dr. Primeau and Dr. Saeed for their attentive service.
Staff Professionalism
The majority of reviews noted the professionalism and friendliness of the staff, with many customers expressing appreciation for their helpfulness and communication.
Mixed Experiences
While many had positive experiences, some customers reported serious concerns regarding misdiagnoses, poor communication, and unsatisfactory treatment, particularly with specific veterinarians.
Affordability and Plans
Customers appreciated the affordability of services and the wellness plans offered, which helped manage costs for pet care.
Facility Issues
Several reviews mentioned cleanliness issues and dissatisfaction with the facility's management and organization, indicating a need for improvement in these areas.
- MTMichael Tonez4 days ago5.0I’m so sad this place is closing. I hope they fill my puppies vital prescription soon, not sure what’s going on…
- MMMamaBriones 2015 (Melanie)Feb 20, 20261.0Zero stars!!!! Waterford location DO NOT GO HERE!!!!!!‼️🚨‼️ We have used Banfield for our 9 yr old dog since 2017. We’ve never had an issue and have always been happy with them until probably the last 6 months or so. They’re always closed, their care has become mediocre and basic at best. A couple months ago we had an appointment and when we arrived there was a note on the door saying they were closed and to call the next day to reschedule our appointment. Ridiculous, yes but we do realize things happen….if ONLY that had been the one and only time that happened, that would be understandable. This has happened repeatedly since then, and last week our baby had to have a tumor removed from her shoulder that was cancerous. Did the surgery, and when we picked her up I was appalled at how the wound looked. It looked like a hack job. Two days later some of the stitches broke after following the instructions from the vet. We took her back in, they said they tried to staple it but that it’s now infected and they brought her back in the room to us with an open wound and some antibiotics. I was horrified, and only after some push back did the doctor say, “we can put some more stitches in and see how that works” so that was what we opted for because obviously I didn’t want to bring her home with an OPEN wound, cut, whatever, with no protection. Doctor wanted to see her again Monday, but the receptionist scheduled our appointment for tomorrow night instead….okay 🥴🤷🏼♀️ over the weekend it appears the stitches broke again, also on Friday when we went in for the broken stitches, we were told to call Monday and see about getting her more pain meds and sedatives to help restrict her movement. After calling all morning and getting the voicemail, NOW the voicemail is saying they are closed today. 🥴 ( not to mention we were told Friday that that office is closing next month and we would have to go to Rochester or Southfield office after that) No thanks. I’m so disappointed in this place. We are at our wits end with Banfield 😑 Seems as if since, they’re closing that location they dont care about their patients!!!! Only money!!!
- GPGretchen PagacFeb 18, 20261.0Love the Waterford location but rating 1 star for closing it. The stupidity of thinking I’m Driving to Southfield is ridiculous. I will be ending our plan.
- CSChristine SkoglundFeb 18, 20265.0Our 1 1/2 yr old Gordon Setter loves her visits to Banfield Waterford and her owners love the pet care insurance! Makes all her visits easy peasy!
- RPRichard PowersFeb 11, 20265.0I took my doggie in for the "first exam free" coupon I got in an email. I just wanted her to get a look over and see how her health was. The lady at the front was very polite as well as knowledgeable. The vet tech came in took my dog's (Lucy) information, asked about any concerns and took Lucy back to see the Veterinarian. She was very nice and thorough. The Vet came in and explained somethings, gave me some good information about things to do to make sure Lucy stays healthy. He was also very nice and seemed to genuinely care about my furfriend. I would (and will) recommend this place to everyone. Thank you Banfield.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What health and wellness services does Banfield Pet Hospital in Waterford provide?
Banfield Pet Hospital in Waterford offers quality health and wellness care for dogs, cats, and small animals, including vaccinations, dental and surgical care, preventive treatments, microchipping, and nutritional counseling.
What are the operating hours of Banfield Pet Hospital in Waterford?
The hospital is open Monday through Saturday from 7:00 AM to 6:00 PM, and it is closed on Sundays and major holidays.
Does Banfield Pet Hospital provide emergency veterinary care?
No, Banfield does not provide emergency care services. During hospital hours, you can call for urgent care advice and referrals. Outside of these hours, please contact your local emergency hospital.
How can I schedule an appointment at Banfield Pet Hospital in Waterford?
Appointments can be scheduled online through their website or via their mobile app available on Apple App Store and Google Play Store.
What is the Optimum Wellness Plan offered by Banfield?
The Optimum Wellness Plan provides annual preventive care, including exams, vaccines, dental care, nutrition consultations, and discounts on treatments, renewing automatically every twelve months unless paid in full at enrollment.
How do I pay for the Optimum Wellness Plan at Banfield Pet Hospital?
Payment can be spread over 12 months with automatic withdrawals from your bank account or credit card, or you can pay the full amount upfront.
What types of appointments are available at Banfield Pet Hospital?
Options include in-room appointments where you stay with your pet, drop-off appointments where you drop off your pet and are notified when ready, and Virtual Visits for Optimum Wellness Plan members to receive care remotely.
Are there other veterinary hospitals near Banfield Pet Hospital in Waterford?
Yes, Waterford Veterinary Hospital is nearby, offering additional medical services for pets if you need alternative or complementary care.
What nearby dining options can I visit before or after a visit to Banfield Pet Hospital?
Nearby restaurants include Copperstone's Restaurant and Lion's Den Restaurant, great places to grab a meal or relax around your pet's appointment.
How can nearby transportation or services help me when visiting Banfield Pet Hospital?
Nearby services like U-Haul Neighborhood Dealer can assist with your transport or moving needs, while Waterford School's Transportation might help families coordinate visits around school schedules.
Brand Certified Facts from Banfield Pet Hospital
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