Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Utica provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
Location
Hours
Reviews
3.8
162 reviews
5 stars
92
4 stars
19
3 stars
6
2 stars
9
1 star
36
What are people saying?
AI-generated from recent customer reviews
Staff Quality
Many customers praised the staff for being kind, accommodating, and knowledgeable, with specific mentions of individual team members who provided excellent care.
Service Issues
Numerous reviews highlighted issues with scheduling, long wait times, and miscommunication, leading to frustration among customers.
Wellness Plan Concerns
Several customers expressed dissatisfaction with the wellness plan, citing high costs, unexpected fees, and feeling locked into contracts.
Mixed Care Experiences
While some customers reported positive experiences with their pets' care, others described serious concerns about misdiagnoses and inadequate treatment.
Accessibility Problems
Customers frequently noted difficulties in reaching the clinic by phone and issues with the clinic's hours, leading to inconvenience.
- SFSandra FordOct 28, 20255.0It was the best visit I have had at a vet....considering usually your pet is sick. The team wash great and we got the best care and lots of their time and kindness for my baby boy.
- SJShawn JeanSep 30, 20253.0While they took good care of my dog and showed genuine concern for her. They also lied and omitted a lot of information when talking me into one of their pet care plans. Then NEVER mentioned it would be locking me into a 700+yr contract that I couldn't cancel. Now, they are not the first to screw me and I will survive but I'll never do business with a shady outfit that would do this to people who are already suffering because their dog is always with infection, fleas, or environmental allergies. My bill was set to be a little over a thousand, and I ended up paying around 500 sure but that means I saved 500 and am locked in to pay 700. Not much savings there. Not cool.
- TLTeresa LuksSep 24, 20252.0I have been taking my miniature picture to the Banfield Utica location for 7 years . Unfortunately it looks like this location is not doing well and I switched over to Banfield Rochester .
- JCJamie CurtisSep 16, 20251.0I’ve been here 3 times when they were supposed to be open according to their website. They have been closed all 3 times. Won’t be back.
- CCCindySep 11, 20255.0All my experiences at Banfield with my puppy has been excellent. They are extremely well versed in all animal problems.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What types of pet health care services does Banfield Pet Hospital in Utica offer?
Banfield provides preventive care such as vaccinations, dental care, parasite control, nutritional counseling, behavioral counseling, and comprehensive examinations for dogs, cats, and small animals.
Does Banfield Pet Hospital provide emergency care services?
No, Banfield does not offer emergency care, but you can call during hospital hours for urgent care advice and referrals to emergency hospitals if needed.
What is an Optimum Wellness Plan at Banfield Pet Hospital?
It's an annual preventive care plan including exams, vaccines, diagnostics, nutrition consultations, and dental care. It automatically renews unless paid in full at enrollment.
How do I pay for the Optimum Wellness Plan?
You can pay monthly via automatic withdrawals from your bank account or credit card, or opt to pay the full amount upfront.
What appointment options does Banfield Pet Hospital offer?
Banfield offers in-room appointments where you stay with your pet, drop-off appointments, and virtual visits for clients with Optimum Wellness Plans.
What are the operating hours of Banfield Pet Hospital in Utica?
Open Monday, Tuesday, Thursday from 8:00 AM to 6:00 PM, Wednesday from 8:00 AM to 2:00 PM, and closed Friday through Sunday and certain holidays.
How can I schedule an appointment at Banfield Pet Hospital?
Appointments can be scheduled online through their website or mobile apps available on Apple App Store and Google Play Store.
What nearby pet-related stores are close to Banfield Pet Hospital in Utica?
PetSmart, a pet store and pet services provider, is located nearby, convenient for pet owners to shop before or after visiting Banfield.
Are there any nearby cafes or restaurants to visit when at Banfield Pet Hospital?
Yes, Starbucks and Chili's Grill & Bar are close by, perfect spots to relax or grab a meal before or after your pet's appointment.
What other nearby services can I find around Banfield Pet Hospital in Utica?
Nearby are also services like TCF Bank ATM for banking needs, Home Solutions by Kurtis for home services, and Kurtis Kitchen & Bath for kitchen and bath needs.