Petco

Reviews

• RL

  Russell Livesay

  Apr 5, 2026
  4.0
  It's a pet co, nothing too special about it. Staph are friendly enough good products and selection.
• AP

  arlo pamplin

  Apr 2, 2026
  5.0
  Came in looking to upgrade my beardie tank and downgrade my gecko tank. Came here because I saw online that habitats were 50% off. I unfortunately didn’t get anybody’s names, but the older gentleman and the younger woman were AMAZING. Got the tank for way discounted because of some simple aesthetic defects. They loaded it into the car for me, and also gave me free mealworms for my reptiles (they were going bad and couldn’t guarantee anything, but the fact that they did that speaks volumes). Please please give this location your business! They deserve it (:
• DP

  Daniel Parker

  Mar 16, 2026
  5.0
  Good price for a good product. I don’t shop here often, but they often have the best prices.
• DK

  Debbie Kusiak

  Mar 5, 2026
  5.0
  Very friendly & helpful employees.
• PO

  Priscilla Osborn

  Feb 17, 2026
  1.0
  Update: After the owner’s response asking me to contact the store, I did call and was told the store manager was unavailable. The associate on duty said I would receive a follow-up call the next day, but I never heard back. I appreciate the response, but the lack of follow-through has been disappointing. Clear communication and accountability would have gone a long way in resolving this. My original review: I called to make a 2:30 appointment for a nail trim for my dog at the Petco in Troy. When I arrived, I asked the groomer, Sasha, if she could shave out his paw pads. She said yes, took my dog back, and handed me the receipt to pay. When I brought the receipt to the checkout counter, I noticed I was being charged for a nail trim and a “face trim.” The cashier even told me to go back and ask her why that was added. When I asked, she said they don’t have a SKU for paw pad trims and that I needed to pay for it. I explained I’ve never been charged separately before and that paw pad trimming has always been included with a nail trim service. She argued with me about it, so I just paid. When I picked my dog up, his paws looked terrible. The fur was still sticking out on the top. I asked if trimming the front of the paw wasn’t included, and she responded very snarkily, “Did you want that done?” I said, “Is that what I paid for?” She repeated, “Did you want it done?” I simply wanted what I was charged for. If I was billed for a “face trim” to cover the paw pads, then yes, I expected the job to be done thoroughly. If not everyone wants it done, why wouldn’t she clarify that beforehand? This was a terrible experience. The issue isn’t the small upcharge, it’s the principle of honesty and professionalism. The cashier even said he wasn’t sure why I felt I was being charged that way and asked if I still wanted to tip her. I still left a tip, but I absolutely would not return. I would not trust this location or this specific groomer again. Corporate should take a closer look at how grooming services are being charged and communicated to customers. Transparency and quality matter. Sasha was just so rude, dishonest, and unprofessional.

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