Business Details
About
Pet Store
Visit your Troy Pet Store located at 1217 Coolidge Hwy for all of your animal nutrition, pet supplies and grooming needs. Our mission at Petco is Healthier Pets. Happier People.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.2
658 reviews
5 stars
397
4 stars
139
3 stars
50
2 stars
18
1 star
54
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while many customers praised the friendly and helpful staff, several reviews highlighted rude behavior from grooming staff and poor service experiences.
Grooming Issues
Numerous complaints were made regarding the grooming services, specifically about rude staff, poor handling of pets, and unsatisfactory grooming results.
Product Availability
Customers noted that the store often has a good selection of products, but there were also reports of items being out of stock or expired.
Store Environment
The store is generally described as clean and well-organized, with some customers appreciating the variety of pet supplies available.
Online Service
Many customers expressed frustration with the online service and order fulfillment, citing issues with communication and customer support.
- DLD LOct 31, 20255.0Pet people who really care about animals. Petco staff go above and beyond to assist pet parents in providing the best for our furry babies.
- MWMichael WalshOct 25, 20255.0The employees are very helpful and friendly. The inventory is packaged neatly, the store is user-friendly.
- JHJacob HobsonOct 17, 20251.0I normally have a high threshold for rudeness, and I never even leave google reviews, but whatever you do, do not get your dog groomed here. The in-store associates are amazing and my dog loves coming to see them, but I have never had a worse experience with grooming than I did today. By what I gathered, the groomer is inexperienced, just plain rude, and/or instantly scared of any dog deemed large+. Definitely does not feel like a safe space for many dogs. I believe it was some form of manager that called me (they didn’t provide a name or title probably because they knew what they were about to do), but the appointment was scheduled with Sasha. Edit: they’ve never even met him, but they’ve blocked him in the system from booking anywhere within the petco system, based on “sensitivity to grooming at a previous appointment” that he never had. So not only is she rude, but she’s a liar too. Words cannot describe the frustration I’m feeling right now.
- DFDave FolkOct 13, 20251.0Have not gotten free bags of food since 2021. Thinking about ordering from Chewy.
- SSShadow SojournOct 7, 20251.0If you bring a reusable bag they apparently won't pack it back up for you, but the cashier did feel free to make a selection for me about something on the pinpad while I was doing his job for him!
Frequently Asked Questions About Petco
Does the Petco Troy location have a vet hospital?
No, Petco Troy does not have a full-service vet hospital.
Does Petco Troy offer vaccinations?
Yes, Petco Troy provides vaccinations.
Does Petco Troy offer curbside pickup?
Yes, curbside pickup is available at Petco Troy. All of our products that are eligible for store pickup will show this option on the product's detail page.
How much are hamsters and guinea pigs at Troy Petco?
Hamster and guinea pig prices vary by location. Call your Troy Petco at 2486430694 to check for pricing and availabilty in your store. Or visit ourcompanion animal website for more information on small companion animals.
Does Petco Troy sell dogs?
No, Troy Petco does not sell dogs or cats. However, with the Petco Love program partnered with local animal welfare organizations, you have the opportunity to meet dogs and cats available for adoption at your neighborhood Petco store.
Where is Petco located in Troy?
Petco is located at 1217 Coolidge Hwy, Troy, MI 48084-7012.
What are the operating hours of Petco Troy?
Petco Troy is open Monday to Saturday from 9:00 AM to 9:00 PM, and Sunday from 9:00 AM to 7:00 PM.
Does Petco Troy offer vaccination services for pets?
Yes, Petco Troy provides vaccinations for pets.
Is there a vet hospital at Petco Troy?
No, Petco Troy does not have a full-service vet hospital.
Can I get curbside pickup at Petco Troy?
Yes, curbside pickup is available for eligible products at Petco Troy.
Does Petco Troy sell dogs or cats?
No, Petco Troy does not sell dogs or cats, but you can meet pets available for adoption through the Petco Love program partnered with local animal welfare organizations.
What payment methods are accepted at Petco Troy?
Petco Troy accepts debit cards, credit cards, and mobile NFC payments; they do not require cash only payments and do not accept checks.
What nearby transportation options can help me get to Petco Troy?
You can use the Troy Transit Center bus and train station or the nearby Amtrak train station for convenient access to Petco Troy.
Are there any nearby pet-related services near Petco Troy?
Yes, nearby pet-related places include Vetco Vaccination Clinic for veterinary care and Pet Adoption Alternative of Warren for pet adoption.
What nearby stores can I visit along with Petco Troy for a shopping trip?
You can visit nearby stores such as Old Navy for clothing, Michaels for arts and crafts supplies, and Kroger for groceries along with your Petco trip.