Petco

Reviews

• TN

  Tee “NEICEY”

  Feb 21, 2026
  4.0
  Petco 1217 Coolidge Hwy Troy, MI 48084 The manager was very accomodating. I traveled a long distance to pick up special diet for my cats. Item was available as promised. Clean store. Thank you for helping me with this specific food for my food allergy furbabies.
• PO

  Priscilla Osborn

  Feb 17, 2026
  1.0
  Update: After the owner’s response asking me to contact the store, I did call and was told the store manager was unavailable. The associate on duty said I would receive a follow-up call the next day, but I never heard back. I appreciate the response, but the lack of follow-through has been disappointing. Clear communication and accountability would have gone a long way in resolving this. My original review: I called to make a 2:30 appointment for a nail trim for my dog at the Petco in Troy. When I arrived, I asked the groomer, Sasha, if she could shave out his paw pads. She said yes, took my dog back, and handed me the receipt to pay. When I brought the receipt to the checkout counter, I noticed I was being charged for a nail trim and a “face trim.” The cashier even told me to go back and ask her why that was added. When I asked, she said they don’t have a SKU for paw pad trims and that I needed to pay for it. I explained I’ve never been charged separately before and that paw pad trimming has always been included with a nail trim service. She argued with me about it, so I just paid. When I picked my dog up, his paws looked terrible. The fur was still sticking out on the top. I asked if trimming the front of the paw wasn’t included, and she responded very snarkily, “Did you want that done?” I said, “Is that what I paid for?” She repeated, “Did you want it done?” I simply wanted what I was charged for. If I was billed for a “face trim” to cover the paw pads, then yes, I expected the job to be done thoroughly. If not everyone wants it done, why wouldn’t she clarify that beforehand? This was a terrible experience. The issue isn’t the small upcharge, it’s the principle of honesty and professionalism. The cashier even said he wasn’t sure why I felt I was being charged that way and asked if I still wanted to tip her. I still left a tip, but I absolutely would not return. I would not trust this location or this specific groomer again. Corporate should take a closer look at how grooming services are being charged and communicated to customers. Transparency and quality matter. Sasha was just so rude, dishonest, and unprofessional.
• CE

  Caprell Ellison

  Dec 31, 2025
  1.0
  Bought a tank for my new turtle and got it home and it was missing a bulb
• MA

  Michael Ansara

  Dec 2, 2025
  5.0
  Keira went out of her way to help us before and after we picked up my 9 year old son’s bearded dragon. She was extremely knowledgeable, and patient. She made great recommendations and helped us make sure we were setup correctly to bring our new pet home. She is an asset to the company and we appreciated her greatly.
• JC

  Jessica Clore

  Dec 2, 2025
  5.0
  Michelle from the Warren location is the best. She went above and beyond to answer all of my questions, pick out the items I needed and educate me on taking care of a hampster correctly. She really needs a raise or promotion their aren't alot of businesses that have employees so willing to help like her.

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