Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Searching for a veterinary team of pet-loving professionals to take care of your four-legged friend? Head to Banfield Pet Hospital in Troy, MI. Conveniently located on East Big Beaver Road between Talbot Street and Kilmer Drive, our veterinary team is proud to care for your pets — dog or cat, big or small — with our range of petcare services.
Whether you need spay or neuter services for your dog or cat or it’s time to update your pet’s vaccinations,we’re here for you. Our general practice veterinary clinic is equipped to care for pets throughout Troy, MI, and the surrounding communities of Big Beaver, Clawson, and Birmingham. We also offer Optimum Wellness Plans®to help you save money on preventive care services for your dog, cat, puppy, or kitten.
Details
- Requires appointmentAvailable
- RestroomAvailable
- Wheelchair accessible restroomAvailable
Location
Hours
Reviews
3.8
263 reviews
5 stars
161
4 stars
22
3 stars
11
2 stars
15
1 star
54
What are people saying?
AI-generated from recent customer reviews
Staff Compassion
Many customers praised the staff for their compassion, patience, and care towards pets, highlighting positive interactions with both front desk and veterinary staff.
Communication Issues
Several reviews pointed out problems with communication, including lack of clarity about procedures, costs, and appointment details, leading to frustration among clients.
Quality of Care
While some customers reported satisfactory experiences with care, others expressed concerns about the thoroughness and professionalism of the veterinary services, citing instances of negligence.
Customer Service
Feedback indicated mixed experiences with customer service, with some staff being described as rude or unhelpful, particularly at the front desk.
Pricing Concerns
Numerous reviews mentioned high costs for services and perceived upselling of unnecessary treatments, leading to dissatisfaction among clients.
- MMMariah MoonDec 23, 20255.0Very compassionate and patient staff. Everything was thoroughly explained throughout the appointment. Clean facilities, prompt scheduling, and they really do care about your pet.
- OTObstolum TriggsNov 9, 20255.0From the minute I get in this clinic I was treated really nice and I was a little nervous about just leaving the pet for the appointment but they assured me and told me that everything would be just fine and not to worry about him they took really good care of him and everybody was really nice here and introduce themselves I think I was treated great and was respected and the price wasn't that much neither with the coupon.
- JHJeremy HoganNov 8, 20251.0Do not bring your animal here. They told me my cat was fine and he was anything but fine. Charged with for them doing absolutely nothing. This place wants your money and has 0 good intentions. Its all a scam. If I went to a different vet I would of been able to save my cat. This is a strip mall vet which should say a lot.
- AYAliva YatomaOct 17, 20255.0I’ve been with Banfield Pet Hospital for a long time and have always gone to the Northville location — I never really had a bad experience there. As life got busier and that location became too far, I started visiting the Troy location since I have family in the area who help me with pick-up and drop-off. Recently, my dog wasn’t doing well and needed some attention. I made a walk-in appointment at the Waterford location since it’s the closest to me, but I just didn’t feel at peace there — something felt off, so I decided to call the Troy location. I was very emotional on the phone (it’s always heartbreaking when your pet is sick), and that’s when I spoke with Kelsey — truly an ANGEL. She was so kind, patient, and compassionate that I immediately decided to drive from Waterford to Troy because of her. My overall experience at the Troy location was a 10/10. Kelsey went above and beyond, and the doctor (Dr. Bonino) who cared for my dog, Kobe, was incredible — detailed, professional, patient, educated, and genuinely sympathetic. They both turned a stressful and emotional experience into something comforting and positive. Thank you to the entire Troy Banfield team — you have my trust and deepest gratitude. ❤️🐾
- GKGary KruegerOct 10, 20255.0Banfield did a excellent job taking care of my dog. The whole staff was friendly and very professional. Thank you
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What are the regular operating hours for Banfield Pet Hospital in Troy?
Banfield Pet Hospital is open Monday through Saturday from 8:00 AM to 6:00 PM, and Sunday from 10:00 AM to 5:00 PM.
Does Banfield Pet Hospital offer emergency care services?
No, Banfield does not provide emergency care, but you can call during hospital hours for urgent care advice or referrals. For emergencies after hours, please contact your local emergency hospital.
What veterinary services does Banfield Pet Hospital provide?
Services include preventive care, vaccinations, dental care, parasite control, nutrition and behavioral counseling, spay/neuter, microchipping, DNA testing, and end of life care.
What is the Optimum Wellness Plan offered at Banfield?
Optimum Wellness Plans provide annual preventive care including exams, vaccines, early diagnostics, nutrition consults, and dental care, with automatic renewal every 12 months unless paid in full at enrollment.
How can I schedule an appointment at Banfield Pet Hospital in Troy?
You can schedule an appointment online via their website or use the Banfield app available on both iOS and Android for convenient booking.
Does Banfield Pet Hospital accept walk-ins or require appointments?
Banfield requires appointments to ensure dedicated time for your pet's care.
Are Banfield's facilities accessible and LGBTQ welcoming?
Yes, Banfield offers wheelchair accessible restrooms and is welcoming to LGBTQ clients.
What nearby places can I visit before or after my appointment at Banfield Pet Hospital?
Nearby you can visit Clean Eatz for healthy food, Capriotti's Sandwich Shop for sandwiches, or Revolve Cycling Studio if you want to fit in a workout.
How can nearby services like Wynn Nails and Spa or Qdoba benefit visitors to Banfield Pet Hospital?
While at Banfield, you can plan to relax with a manicure or spa treatment at Wynn Nails and Spa or grab a quick meal at Qdoba, both conveniently close by.
Are there nearby health-related services that complement a visit to Banfield Pet Hospital?
Yes, the Laser Eye Institute and nearby optometrists like Daniel Haddad MD and Dr. Jeffrey Rautio offer eye care services nearby, useful if you want to combine personal health visits with your pet care.