Brand Certified
Banfield Pet Hospital
3.9(290 reviews)
Certified by Banfield Pet Hospital • Mar 01, 2026
Business Details
3675 N US-31 S, Traverse City, MI
49684, United States
Certified by Banfield Pet Hospital • Mar 01, 2026
(231) 922-9844
Certified by Banfield Pet Hospital • Mar 01, 2026
https://www.banfield.com
Certified by Banfield Pet Hospital • Mar 01, 2026
About
Certified by Banfield Pet Hospital • Mar 01, 2026
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
When your furry friend needs to make a visit to the vet, Banfield Pet Hospital in Traverse City, MI, is right in the neighborhood. We’re conveniently located in the Grand Traverse Crossing shopping center off South Airport Road. Our vet clinic is just a short drive from both Highway 31 and the Grand Traverse Mall, making it easy to drop off your four-legged bestie for regular routine care, including vaccinations, microchipping, and other pet wellness services.
Details
- Requires appointmentAvailable
- RestroomAvailable
- Wheelchair accessible restroomAvailable
Location
Certified by Banfield Pet Hospital • Mar 01, 2026
Hours
Certified by Banfield Pet Hospital • Mar 01, 2026
Reviews
3.9
290 reviews
5 stars
177
4 stars
21
3 stars
22
2 stars
13
1 star
57
What are people saying?
AI-generated from recent customer reviews
Quality of Care
Many customers praised the caring and thorough treatment their pets received from the veterinarians and staff.
Customer Service
Numerous reviews highlighted issues with customer service, particularly regarding difficulty in scheduling appointments and lack of communication.
Wellness Plans
While some customers appreciated the wellness plans, others expressed frustration over costs and perceived upselling tactics.
Staffing Issues
Several reviews mentioned concerns about the clinic being understaffed, leading to long wait times and scheduling difficulties.
Mixed Experiences
Overall, experiences varied widely, with some customers expressing satisfaction while others reported serious concerns about care and service.
- TCTerry CJan 16, 20265.0The Banfield team took care of our sweet boy for 17.5 years. Dr. Nicholas Libio was the best Vet we have ever worked with in all of the years of having dogs. He loved our dog & even when he was an old boy… just so kind & respectful to him & us. We had the Wellness plan & probably wouldn’t do it again but if it were the only way to see Dr. Libio, we would.
- SSStacy SevegneyDec 24, 20255.0Banfield Is a great place. They take such good care of my dog.
- DNDan NaruDec 5, 20255.0Everyone is nice and caring. The Vet is Daisy's normal vet so the Vet is very familiar with her.
- TSTina SchwanderOct 29, 20255.0The whole team at Banfield Traverse City is excellent! I've been taking my family members/pets there for any years. The doctors are thorough and honest up front with the results/ conditions regarding pets. They are not about milking you out of money with false hope.The girls who work with the Dr in the back just love spoiling and loving on my babies! This comforts me because I have a few who are timid & scared. The front desk staff are so friendly everytime you walk in. I really love the optimum wellness plans which bundle all the expected care you need for you pets for an entire year and spread out the payments over a year so you have minimal cost at each visit. Highly recommend!
- LSLinda StarkOct 8, 20255.0They have taken care of my Korkie with great care.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What are the regular hours of operation for Banfield Pet Hospital in Traverse City?
Banfield Pet Hospital is open Monday through Saturday from 8:00 AM to 6:00 PM and closed on Sundays and certain holidays.
Do I need to make an appointment for my pet at Banfield Pet Hospital?
Yes, Banfield Pet Hospital requires appointments for veterinary services.
Does Banfield Pet Hospital offer emergency care services?
No, Banfield does not provide emergency care, but you can call during hospital hours for urgent care advice or referrals. For emergencies during non-hospital hours, please contact your local emergency hospital.
What preventive care services does Banfield provide for pets?
Banfield offers vaccinations, dental care, parasite control, nutritional counseling, behavioral counseling, and comprehensive examinations as part of their preventive care services.
How can I schedule an appointment at Banfield Pet Hospital?
You can schedule an appointment online through the Banfield website or their app, or visit the Banfield Pet Hospital in Traverse City to book one in person.
What payment options are available for the Optimum Wellness Plan?
You can pay for the Optimum Wellness Plan monthly via automatic withdrawal from a bank account or credit card, or you can choose to pay in full at enrollment.
What types of appointments does Banfield Pet Hospital offer?
They offer in-room appointments where you stay with your pet, drop-off appointments with phone updates, and Virtual Visits for Optimum Wellness Plan clients.
What nearby dining options are available around Banfield Pet Hospital in Traverse City?
Nearby dining options include Panera Bread, Tropical Smoothie Cafe, Firehouse Subs, McDonald's, Camp Critter Bar and Grill, Hungry As A Wolf, Buckets lounge and restaurant, and Bear Claw Sweets and Eats.
Are there other health and wellness services near Banfield Pet Hospital?
Yes, nearby health and wellness services include Serenity Massage & Wellness and Gallagher Massage for relaxation and therapy, as well as WellNow Urgent Care for medical needs.
What are some nearby attractions or shopping centers around Banfield Pet Hospital for visitors to explore?
Visitors can explore the Grand Traverse Crossing shopping center, Sleep Number mattress store, Art Van PureSleep, Great Wolf Lodge attractions such as The Clock Tower, Howl in One Mini Golf, Bear Essentials Swim Shop, and Magiquest amusement park nearby.
Brand Certified Facts from Banfield Pet Hospital
Banfield Pet Hospital partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
- Address
- Categories
- Geo coordinates
- Legal business name
- Hours of operation
- Phone number
- Official website
Syndication Network
Approved business data is pushed to 100+ publishers, including: