Business Details
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VeterinarianAnimal HospitalVeterinary PharmacyPet Services
When your furry friend needs to make a visit to the vet, Banfield Pet Hospital in Traverse City, MI, is right in the neighborhood. We’re conveniently located in the Grand Traverse Crossing shopping center off South Airport Road. Our vet clinic is just a short drive from both Highway 31 and the Grand Traverse Mall, making it easy to drop off your four-legged bestie for regular routine care, including vaccinations, microchipping, and other pet wellness services.
Details
- Requires appointmentAvailable
- RestroomAvailable
- Wheelchair accessible restroomAvailable
Location
Hours
Reviews
3.8
285 reviews
5 stars
172
4 stars
21
3 stars
22
2 stars
13
1 star
57
What are people saying?
AI-generated from recent customer reviews
Staff Care
Many customers praised the staff for their kindness, professionalism, and genuine care for pets.
Scheduling Issues
Numerous reviews highlighted difficulties with scheduling appointments, long wait times, and poor communication regarding availability.
Wellness Plans
While some customers appreciated the wellness plans, others felt they were pressured into them and experienced issues with coverage and billing.
Mixed Experiences
Feedback varied significantly, with some customers reporting excellent care and others expressing dissatisfaction with service quality and outcomes.
Communication Problems
Several reviews mentioned challenges in reaching the clinic by phone, lack of follow-up, and inadequate responses to urgent concerns.
- TSTina SchwanderOct 29, 20255.0The whole team at Banfield Traverse City is excellent! I've been taking my family members/pets there for any years. The doctors are thorough and honest up front with the results/ conditions regarding pets. They are not about milking you out of money with false hope.The girls who work with the Dr in the back just love spoiling and loving on my babies! This comforts me because I have a few who are timid & scared. The front desk staff are so friendly everytime you walk in. I really love the optimum wellness plans which bundle all the expected care you need for you pets for an entire year and spread out the payments over a year so you have minimal cost at each visit. Highly recommend!
- LSLinda StarkOct 8, 20255.0They have taken care of my Korkie with great care.
- MMMaryscott OConnor (MaryscottOConnor)Sep 15, 20255.0Banfield is a terrific veterinary clinic; excellent care for my kitties, very empathetic staff & docs. 🤗
- SWSylwia WardzalaJul 21, 20255.0This is in my opinion the best vet clinic in town! This is the only place my fur baby will go and is treated so well. They know her habits, they adjust to her needs and how she feels. Dr. Ludka is phenomenal, she truly cares and does all in her power to bring comfort and compassion to our fur babies. Thank you for taking great care of my Betsy! Truly appreciate you all!
- PHPeggy HansenJun 12, 20255.0We were in for the booster Lyme disease vaccine a week ago. The staff and Vet were kind and thorough. The Vet also expressed one of our dog’s anal glands which were full. They reviewed with us how to improve his diet and his history with this need. Banfield has always been courteous throughout our travels in the US.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What are the regular hours of operation for Banfield Pet Hospital in Traverse City?
Banfield Pet Hospital is open Monday through Saturday from 8:00 AM to 6:00 PM and closed on Sundays and certain holidays.
Do I need to make an appointment for my pet at Banfield Pet Hospital?
Yes, Banfield Pet Hospital requires appointments for veterinary services.
Does Banfield Pet Hospital offer emergency care services?
No, Banfield does not provide emergency care, but you can call during hospital hours for urgent care advice or referrals. For emergencies during non-hospital hours, please contact your local emergency hospital.
What preventive care services does Banfield provide for pets?
Banfield offers vaccinations, dental care, parasite control, nutritional counseling, behavioral counseling, and comprehensive examinations as part of their preventive care services.
How can I schedule an appointment at Banfield Pet Hospital?
You can schedule an appointment online through the Banfield website or their app, or visit the Banfield Pet Hospital in Traverse City to book one in person.
What payment options are available for the Optimum Wellness Plan?
You can pay for the Optimum Wellness Plan monthly via automatic withdrawal from a bank account or credit card, or you can choose to pay in full at enrollment.
What types of appointments does Banfield Pet Hospital offer?
They offer in-room appointments where you stay with your pet, drop-off appointments with phone updates, and Virtual Visits for Optimum Wellness Plan clients.
What nearby dining options are available around Banfield Pet Hospital in Traverse City?
Nearby dining options include Panera Bread, Tropical Smoothie Cafe, Firehouse Subs, McDonald's, Camp Critter Bar and Grill, Hungry As A Wolf, Buckets lounge and restaurant, and Bear Claw Sweets and Eats.
Are there other health and wellness services near Banfield Pet Hospital?
Yes, nearby health and wellness services include Serenity Massage & Wellness and Gallagher Massage for relaxation and therapy, as well as WellNow Urgent Care for medical needs.
What are some nearby attractions or shopping centers around Banfield Pet Hospital for visitors to explore?
Visitors can explore the Grand Traverse Crossing shopping center, Sleep Number mattress store, Art Van PureSleep, Great Wolf Lodge attractions such as The Clock Tower, Howl in One Mini Golf, Bear Essentials Swim Shop, and Magiquest amusement park nearby.