Petco

4.2
1430 reviews

About

Pet StorePetco
Visit your Sterling Heights Pet Store located at 13701 Lakeside Circle for all of your animal nutrition, pet supplies and grooming needs. Our mission at Petco is Healthier Pets. Happier People.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Petco
13701 Lakeside Cr, Sterling Heights, MI
48313-1315, United States

Hours

Reviews

4.2
1,418 reviews
5 stars
790
4 stars
335
3 stars
165
2 stars
34
1 star
94

What are people saying?

AI-generated from recent customer reviews

Staff Helpfulness

Many customers praised the staff for being friendly, knowledgeable, and helpful during their visits.

Grooming Services

Grooming services received mixed reviews, with some customers expressing satisfaction while others reported poor experiences.

Stock Availability

Several customers noted issues with stock availability, particularly in specific sections like aquariums and grooming supplies.

Adoption Experience

The adoption process received both positive and negative feedback, with some customers appreciating the humane society's efforts while others felt disappointed with the service.

Store Cleanliness

There were complaints about cleanliness, with some customers describing the store as dirty and disorganized.
  • CC
    Cat
    1 day ago
    4.0
    Store could stock more kitty toys but they have an amazing selection of cat food and treats <3
  • AP
    Amber Pagan
    3 days ago
    1.0
    We visited this Petco today because we were genuinely interested in adopting a dog. We were told the two puppies that we were looking at (Justin and Chris) were sleeping because they had already been playing with another family and were very happy and playful puppies. While they rested, we walked around the store to looking at all supplies we would need—food, a crate, leashes, toys, etc.—since we were preparing to adopt. When we returned to ask about the adoption process, the puppies were awake, so we asked if they could come out so we could see which one we bonded with. We were told they are “only taken out for serious adopters” and that they had already had enough play time for the day. This was extremely frustrating, as we were serious adopters and were literally trying to make an informed decision before adopting. Being denied the opportunity to interact with the puppies made the process feel dismissive and unwelcoming, so we ultimately left without adopting. Adoption should be encouraged, not discouraged by poor communication and attitude.
  • MD
    Mike Damico
    Jan 6, 2026
    5.0
    Excellent customer service. While a bit of a drive to get there, thier staff are knowledgeable and very friendly!!!
  • MT
    Mallory Taylor
    Dec 28, 2025
    5.0
    I had a great experience at Petco. I was very lucky to adopt bluebell a nine-year-old cat. Although I wanted a kitten, I knew I needed to take this girl home with me. She’s the prettiest cat I’ve ever seen. It was a very quick and easy experience however, I did not like the box they put her in. She was like the same size of the box.
  • RS
    Roberta Santoro
    Dec 24, 2025
    5.0
    Minding was very knowledgeable in everything we needed for our fish. She was very pleasant and sweet. I'm so happy we went to Petco rather than pet smart.

Frequently Asked Questions About Petco

Does the Petco Sterling Heights location have a vet hospital?

No, Petco Sterling Heights does not have a full-service vet hospital.

Does Petco Sterling Heights offer vaccinations?

Yes, Petco Sterling Heights provides vaccinations.