Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Roseville provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
Location
Hours
Reviews
3.8
317 reviews
5 stars
178
4 stars
37
3 stars
19
2 stars
15
1 star
68
What are people saying?
AI-generated from recent customer reviews
Staff Quality
While some customers praised the caring and professional staff, others reported unprofessional behavior and lack of empathy from certain employees.
Communication Issues
Many reviews highlighted poor communication, including long wait times for appointments and lack of follow-up on pet care.
Service Reliability
Customers expressed frustration with inconsistent service, including missed appointments, delays, and inadequate care for their pets.
Pricing Concerns
Several reviews mentioned high costs and dissatisfaction with the value of services received, leading to feelings of being overcharged.
Customer Experience
Overall, experiences varied widely, with some customers expressing gratitude for the care provided, while others reported negative interactions and a lack of organization.
- JPJosh PeaceOct 25, 20251.0So you dont open at 7am on Saturday morning ?
- ELevelyn lpOct 24, 20251.0I’ve been bringing my dog here for regular checkups for the past four years and have always appreciated the kindness and professionalism of the staff. Unfortunately, my recent experience with Dr. John Hana was deeply disappointing. When my dog developed a medical issue, his communication was unprofessional and dismissive. When I asked for a diagnosis, he stated there wasn’t one — yet still prescribed an antibiotic without any clear explanation or reasoning. After years of trust and consistency, I left feeling unheard and genuinely concerned about the quality of care provided. It’s disheartening to have such a negative experience at a clinic I’ve supported for so long.
- NDNancy DenaultSep 24, 20255.0I love Banfields. I went there with Rocket, and now going with Roxy. Dr Hanna is the best. The girls are all caring and great with the animals. If I have any wuestion the girls are great wuth the answers. Very pleased. Recommend them highly.
- PBPage BallingerSep 15, 20251.0Product received not commensurate to charges. Have no idea why I can’t assist with calming my cat so that he could be sedated. I told them I would sign a waiver. Ridiculous. Will never recommend Banfield to anyone who loves their pets. RPBII
- DLDenise LuckasSep 15, 20251.0My dog’s appointment was at 11:00am. We got him there early. When I contacted them at 4:00pm my dog was not even seen yet because the vet came in at 4. I was livid! I never got a phone call stating the vet was going to be so late or I would have not brought him in. I would never recommend this vet to anyone. My time is as valuable as there is. I do not crate my dogs and for him to be in a crate for 5 hours made me furious.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What types of pet care services does Banfield Pet Hospital in Roseville provide?
Banfield Pet Hospital offers quality health and wellness care including vaccinations, dental care, parasite control, nutritional and behavioral counseling, and comprehensive examinations for dogs, cats, and small animals.
Does Banfield Pet Hospital offer emergency care?
No, Banfield does not provide emergency services but can offer urgent care advice during hospital hours and referrals to emergency providers if needed.
What are the operating hours for Banfield Pet Hospital in Roseville?
The hospital is open Monday through Saturday from 7:00 AM to 6:00 PM and closed on Sundays and major holidays.
How can I schedule an appointment at Banfield Pet Hospital?
You can schedule appointments through their website or by using the Banfield app available on iOS and Android.
What is the Optimum Wellness Plan offered by Banfield?
The Optimum Wellness Plan provides annual preventive care including exams, vaccines, early diagnostics, dental care, and nutrition consultations. It automatically renews annually unless paid in full at enrollment.
Can I get veterinary care online from Banfield?
Yes, clients with Optimum Wellness Plans can access 24/7 remote general pet care advice through Vet Chat™ available in the Banfield app.
Are appointments required at Banfield Pet Hospital?
Yes, appointments are required to visit the hospital and can be scheduled online or through their app.
What nearby pet-related stores can I visit alongside Banfield Pet Hospital?
PetSmart, a pet store offering various pet products and services, is located near Banfield and is convenient for pet owners to visit before or after veterinary appointments.
What dining options are available near Banfield Pet Hospital in Roseville?
Nearby dining options include Bellacinos Pizza and Grinders for pizza and Cracker Barrel Old Country Store for breakfast and casual dining, great places to eat during your visit.
Are there any nearby banks for financial services near Banfield Pet Hospital?
Yes, Huntington Bank and TCF Bank are located nearby, providing convenient access to banking and ATM services while you visit the hospital.