Brand Certified
Banfield Pet Hospital
3.9(227 reviews)
Certified by Banfield Pet Hospital • Mar 01, 2026
Business Details
5135 Times Square Place, Okemos, MI
48864, United States
Certified by Banfield Pet Hospital • Mar 01, 2026
(517) 347-8621
Certified by Banfield Pet Hospital • Mar 01, 2026
https://www.banfield.com
Certified by Banfield Pet Hospital • Mar 01, 2026
About
Certified by Banfield Pet Hospital • Mar 01, 2026
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Closely off Marsh Road and near the Meridian Mall in Okemos, MI, our veterinary clinic on Times Square Place makes it simple to commit to your pet’s overall health. Whether you need treatment for your cat or dog, we offer many vet services in Okemos.
From general surgeries to regular checkups, our Okemos veterinary team provides plenty of services that help you as you maintain the short- and long-term care of your four-legged friend. If you’re looking for parasite control, microchipping, nutrition and behavior resources, Banfield Pet Hospital can perform the exams, general services, and are your pet needs.
Details
- Requires appointmentAvailable
Location
Certified by Banfield Pet Hospital • Mar 01, 2026
Hours
Certified by Banfield Pet Hospital • Mar 01, 2026
Reviews
3.9
227 reviews
5 stars
140
4 stars
20
3 stars
16
2 stars
8
1 star
43
What are people saying?
AI-generated from recent customer reviews
Staff Care
Many customers praised the staff for their kindness, patience, and thorough care of their pets.
Long Wait Times
Numerous reviews mentioned excessive wait times for both appointments and pick-ups, causing frustration among pet owners.
Wellness Plan Issues
Several customers expressed dissatisfaction with the wellness plans, citing hidden costs and difficulties in cancellation.
Communication Problems
Customers reported poor communication regarding appointments, follow-ups, and care instructions, leading to confusion and dissatisfaction.
Mixed Experiences
While some customers had positive experiences, others reported serious issues with care and service, indicating inconsistency in performance.
- JSjill sabroskyFeb 6, 20265.0Nice people. On time . Good result for my cat Dental cleaning.
- REReebz EJan 20, 20265.0Everyone was amazing with our Lulu and shes a fiesty one when she dont you but they showed their patience with her and I deeply appreciate them for this. They got her in quick and out quick a 2 hour window but she needed observation from her shots she received. Thank you we will be back.
- RRRenee RussellNov 12, 20255.0I love Banfield. I've been with them 10 years now and can't say enough about them. They get you right in and all their Vets and techs are awesome.
- KWKate WiewioraNov 6, 20255.0We have been taking our dog here Sadie for 8 years and have always loved it. We love the monthly pet plan. We have been seeing Dr Bean lately - I’ve loved all of the vets and the staff! We even drive from out of town now that we’ve moved. Your pet will be loved and well taken care of here.
- LGLinda GOct 4, 20251.0Great vets BUT OWP buyers beware. I had my two senior dogs enrolled in OWP plans here. Dr Hetrick & Dr. Bean are wonderful vets- knowledgeable, compassionate, and professional--I'd give them both 5 stars. However, Banfield as a corporation is the problem. Staff struggle with their computer system constantly and more time is required by staff to enter things in the system than with patients or their owners. (I even mentioned this directly to the regional director that was visiting who also managed to delay my pet's appointment because she called a staff meeting). Additionally the time you have to spend on an appointment whether it's a drop off or in room is a minimum of an hour to 3 hours. The clinic is understaffed at all levels. Not sure if its corporate cuts or other reasons, but it affects services. When my dog who was still on an OWP plan passed away I was shocked to be told I had to pay off her plan despite her death. (She passed at home with no services from Banfield). OWP isn't worth it. You're better off paying for a good pet insurance policy and you'll pay less in the long run at a locally run clinic. Banfield as a corporation doesn't care about animals, pet owners, or their own staff. The only thing they value is your money.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What are the typical services provided by Banfield Pet Hospital in Okemos?
Banfield Pet Hospital in Okemos offers services like preventive care, nutrition advice, parasite control, vaccinations, dental care, spay/neuter, end of life care, microchipping, and DNA testing.
Does Banfield Pet Hospital Okemos offer emergency veterinary care?
No, Banfield Pet Hospital does not provide emergency care. You can call during hospital hours for urgent care advice and referrals. For emergencies outside those hours, contact a local emergency hospital.
What is the Optimum Wellness Plan offered at Banfield Pet Hospital?
The Optimum Wellness Plan provides annual preventive care, including exams, vaccines, diagnostics, nutrition and dental consultations. It is a wellness plan, not insurance, with automatic annual renewal unless paid fully at enrollment.
How can I schedule an appointment at Banfield Pet Hospital in Okemos?
You can schedule an appointment online via the provided Banfield website link or through the Banfield app available on iOS and Android.
What are the operating hours of Banfield Pet Hospital in Okemos?
Banfield Pet Hospital operates Monday through Saturday from 7:00 AM to 6:00 PM and is closed on Sundays and select holidays.
Does Banfield Pet Hospital offer virtual veterinary consultations?
Yes, clients with Optimum Wellness Plans can have Virtual Visits through the Banfield app, providing quality care from home.
Is Banfield Pet Hospital located near any pet stores for convenient combined visits?
Yes, PetSmart, a pet store and pet service provider, is located nearby, allowing you to combine veterinary visits with pet supplies shopping.
Are there dining options near Banfield Pet Hospital where I can eat before or after my visit?
Yes, nearby dining options include Culver's (fast food and ice cream), Saddleback BBQ Okemos (barbecue restaurant), and Tacos Burritos & Bowls for Mexican cuisine.
What fitness or recreational facilities are close to Banfield Pet Hospital?
Goldfish Swim School, offering swimming instruction and sports and fitness classes, is located near Banfield Pet Hospital, great for pet owners or families.
Does Banfield Pet Hospital Okemos require appointments for visits?
Yes, appointments are required for visits to Banfield Pet Hospital to ensure timely and efficient service.
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