Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Northville provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
Location
Hours
Reviews
4.1
216 reviews
5 stars
144
4 stars
21
3 stars
10
2 stars
13
1 star
28
What are people saying?
AI-generated from recent customer reviews
Quality of Care
Many customers praised the thoroughness, kindness, and professionalism of the veterinarians and staff, highlighting their attentive care for pets.
Customer Service
While some reviews noted excellent customer service, others reported issues with communication, appointment scheduling, and responsiveness, indicating inconsistency in service quality.
Wellness Plans
The Optimum Wellness Plan received positive feedback for its value and coverage, although some customers expressed concerns about the costs and effectiveness of the services provided.
Mixed Experiences
Several customers shared both positive and negative experiences, suggesting that while many are satisfied with the care, there are significant concerns regarding pricing, service consistency, and staff interactions.
- AAAnonymousDec 29, 20255.0I want to say thank you to Banfield Pet Hospital on Haggerty (just north of 6 Mile) for the wonderful care they have always given our pets, Milo and Ellie. This review is long overdue because Milo, our long-haired chihuahua with the temperament of an easy-going labrador, went to Doggy Heaven in late July. Milo was best friends with Ellie, our sweet and ever so humble French Papillon, who looked up to Milo for moral support and reassurance. For the longest time the two lived their absolute best lives, always excited and happy about every part of their day. Milo was indeed the food hog; he quietly and faithfully kept a mental inventory of the fridge’s contents, in addition to accurately assessing the room for the weakest human link whom he knew would ultimately give him his next treat. Ellie, on the other hand, was the flighty, high-energy girl, who loved her walks, sniffing every rock she passed and somehow never failing to mark each one with her scent. She was a great watchdog who loved to keep an eye on passers-by so she could bark and feign toughness in her domain. She loved other dogs, especially Daisy and Ginger who lived next door. Milo and Ellie were always together, best friends who never failed to give each other moral support. Eventually though, a couple of years ago Milo started to slow down with some concerning health issues and we found ourselves making frequent visits to Banfield Pet Hospital. Everyone, from the receptionists to the technicians to the vets, was always so kind, helpful and thorough. Thankfully, we had our Banfield pet plans for both dogs, which definitely helped offset some of the costs. In addition, all the vets were always wonderful in helping us advocate for our pets, while also being mindful of our need to make the most cost effective decisions for our aging pets. Milo was old but still happy enough, and we weren’t quite ready to say goodbye to our boy. Dr. Schwarb was especially sensitive in helping us navigate our way through difficult times. He always helped us make the best possible decisions for our great boy, Milo. Eventually, in late July, the time did come when we knew it was okay to say goodbye to Milo. He was almost 15 years old. He had lived a great life, his very best life. It was okay to let him go. Ellie is still with us but, at almost 14, she too is starting to slow down. She still loves her life and eagerly goes for her walks. Right now, though, she is at Banfield Pet Hospital because she has been unwell for the past week. We know everyone is taking great care of her there. The receptionists and technicians, who are always so helpful, were on point again today. I was so very impressed by the detailed and extremely thorough history Terri took this morning. Thank you for your concern and thoroughness. An hour or two later I received a call from Dr. Schwarb. She was equally thorough and did an excellent job explaining Ellie’s test results and how best to proceed. Thank you for your kindness and compassion. Hopefully Ellie will be okay. We are doing our best for her and we know she is in the best of hands at Banfield Pet Hospital. We are always very grateful to everyone at Banfield Pet Hospital for their kindness and the great care they always provide the animals who visit them. Thank you for all you do. The Sheehan Family
- SBSunitha BOct 19, 20255.0Optimum wellness plan is the best insurance coverage plan ever. We vaccinated our puppy and it was all covered in the plan and there virtual assistant program is the best and the vet is available 24/7 virtually.
- PHPete HarbSep 30, 20255.0I really like Banfield in Northville. Dr. Robert Schwarb and his staff are amazing! My last visit there a couple days ago to go over some concerns with my pet I was seen by Dr. Robert Schwarb who’s the main veterinarian at this location and he was very friendly and helpful as well as extremely knowledgeable….he took the time to answer all my questions and addressed my concerns….i love the fact that they’re open 7 days a week and they always answer their phones unlike some places I’ve dealt with in the past, and the staff there is very nice and they always call afterwards to check on my pet and to see if I had any issues or concerns. The monthly membership is a pretty good value based on what you get….i find it more cost effective rather than going to a different veterinarian and paying for office visits every time and for each service individually….overall very happy with these guys and would highly recommend! 5 ⭐️
- FMFrancine Mirabitur-CerconeSep 15, 20255.0Everyone at the Northville office takes the time to listen to your pet’s needs!
- DPDeborah PykoSep 13, 20255.0Always friendly and take good care of my cat
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I drop off my pet to avoid contact?
We’re empowering our hospital teams to do what’s right for themselves, their clients and communities by taking a series of precautions from encouraging drop-offs to increasing cleaning protocols. Please call the clinic for more information.
Is this clinic open?
Hospital hours and services vary at some locations. If your pet requires immediate care, please call ahead so we can ensure your pet’s needs can be met and advise you on next steps. If you’re a Banfield Optimum Wellness Plan® client, you can connect with a veterinarian anytime, day or night, via Vet Chat™ through the Banfield app for general pet care advice and triage support.
What steps are you taking to keep pets and people safe right now?
We’re constantly evaluating the situation, and we’re empowering our hospital teams to do what’s right for themselves, their clients and communities by taking a series of precautions from encouraging drop-offs to increasing cleaning protocols. We’re also encouraging our Optimum Wellness Plan® clients to connect with a veterinarian 24/7 via our telehealth service Vet Chat™ through the Banfield app. Please call ahead to help our teams prepare.
What medical care are you able to provide right now?
COVID-19 may affect veterinary services offered at some locations. If your pet requires medical attention or care, please call your hospital directly, so the team can confirm availability and advise on next steps.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What services does Banfield Pet Hospital in Northville offer?
Banfield Pet Hospital provides preventive care, nutrition advice, parasite control, vaccinations, dental care, spay/neuter services, end of life care, microchipping, and DNA testing for pets.
What are the hospital hours for Banfield Pet Hospital in Northville?
The clinic is open Monday through Saturday from 8:00 AM to 6:00 PM, and Sunday from 10:00 AM to 5:00 PM. It is closed on major holidays such as Thanksgiving, Christmas, and New Year's Day.
Does Banfield Pet Hospital provide emergency care services?
No, Banfield does not provide emergency care. However, you can call during hospital hours for urgent care advice and referrals to emergency hospitals if needed.
How can I schedule an appointment at Banfield Pet Hospital in Northville?
You can schedule an appointment by visiting their online scheduling link or through the Banfield app available on iOS and Android devices.
What preventive pet health care services are offered by Banfield Pet Hospital?
They offer vaccinations, dental care, parasite control, nutritional and behavioral counseling, and comprehensive examinations to keep your pet healthy.
Does Banfield offer online veterinary care?
Yes, clients with Optimum Wellness Plans can access 24/7 remote general care and triage support through Vet Chat™ on the Banfield app.
What unique specialties does Banfield Pet Hospital provide?
They offer Pet Chat™, a 24/7 advice chat line for pet care support.
Are appointments required at Banfield Pet Hospital in Northville?
Yes, appointments are required for visits to ensure proper care and scheduling.
What nearby places can I visit before or after my appointment at Banfield Pet Hospital?
Nearby places include PetSmart for pet grooming and supplies, Papa Vino's Italian Kitchen for dining, and Massage Envy - Northville for relaxation services, making it convenient to combine errands or leisure with your pet's visit.
How can nearby PetSmart assist me in caring for my pet when visiting Banfield Pet Hospital?
PetSmart offers pet grooming and retail services close to the hospital, allowing you to easily take care of your pet's grooming needs or purchase supplies during your visit to Banfield.
Are there dining options near Banfield Pet Hospital in Northville?
Yes, there are several nearby dining options such as Papa Vino's Italian Kitchen, Noodles & Company, and Noorjahan Indian Cuisine where you can enjoy a meal before or after your pet's appointment.