Brand Certified
Bittersweet Pet Resorts
4.6(422 reviews)
Certified by Bittersweet Pet Resorts • Mar 01, 2026
Business Details
2100 Weaver Road, Niles, MI
49120, United States
Certified by Bittersweet Pet Resorts • Mar 01, 2026
(269) 684-7361
Certified by Bittersweet Pet Resorts • Mar 01, 2026
https://www.BittersweetPetResorts.com
Certified by Bittersweet Pet Resorts • Mar 01, 2026
About
Certified by Bittersweet Pet Resorts • Mar 01, 2026
Pet Boarding ServicePet Day CarePet GroomerDog TrainerKennelPet Services
For more than 30 years, Bittersweet Pet Resorts has provided a loving, safe, and enriching environment for dogs and cats in the South Bend, Indiana and lower Michigan areas. We provide veterinarian-recommended overnight dog boarding, dog daycare, dog grooming, and dog training. Between our dedicated staff, individualized care, and spacious facilities, we’re all about wags and purrs.
Details
- Wheelchair accessible entranceAvailable
Location
Certified by Bittersweet Pet Resorts • Mar 01, 2026
Hours
Certified by Bittersweet Pet Resorts • Mar 01, 2026
Reviews
4.6
422 reviews
5 stars
262
4 stars
18
3 stars3
2 stars
7
1 star
34
What are people saying?
AI-generated from recent customer reviews
Staff Care
Customers consistently praised the staff for their friendliness, attentiveness, and genuine love for the animals.
Grooming Quality
Many reviews highlighted the excellent grooming services, with pets returning looking great and well cared for.
Communication
While most customers appreciated the updates and communication during their pets' stays, some expressed frustration with scheduling and billing transparency.
Pet Enjoyment
Numerous reviews noted that pets seemed happy and well-cared for, often returning home tired and content after their stays.
Pricing Concerns
Several customers raised issues regarding hidden fees and perceived high costs, leading to dissatisfaction with the overall value.
- KKKlugEmily1 day ago5.0Wonderful staff working every day to make the pets staying there special.
- HTHayley Tanner1 day ago5.0Went out of town last minute and came across bittersweet so I called and they were so helpful and very reasonably priced. I got updated the whole time and they even called the day after I picked my dog up to see how she was doing and if I had any questions. Could not recommend them more!!
- JAJohn Adcock4 days ago5.0We just started taking our puppy here not too long ago with the outdoor area too and she loves it. People are great and make them feel so at home and they have so much fun 🤗
- JWJames Welsh4 days ago5.0Staff was polite caring and detailed in the services they provide… thank you for being you!
- RHRobyn HallFeb 12, 20265.0We just started taking Bruno to daycare at the Niles location. The caregivers are helpful, friendly and you can tell they love animals. Bruno is 6 and we have never had to board him. He is non social and we were hoping they could get him to be more social and eventually play with other dogs. So far they are doing a great job. We are so happy to have found a great place. We took our other dogs (before Bruno) to a place in Granger that was horrible. When your dog is scared to go back, there’s something wrong. He loves to go to Bittersweet. That tells us, they do good. Highly recommend..
Frequently Asked Questions About Bittersweet Pet Resorts
What vaccinations does my dog need to join daycare?
For the safety of all our guests, we require dogs be up to date on their vaccinations for rabies, DHLPP (distemper), and Bordetella.
Can I come in for a tour?
We’d love to show you our facility! Please visit during regular business hours Monday through Saturday and our staff will be happy to take you on a tour.
Do you require a trial evaluation?
Since every dog’s safety and comfort is so important to us, your dog’s first day of daycare starts with a good observation of their personality and play style so we can match them up with the best playmates. We ask they visit us for at least 4-6 hours on this first day.
What will my dog be doing at daycare?
Each pup enjoys play sessions throughout the day doing whatever they enjoy most! They have plenty of space to run around with friends, play with the staff, and rest in the sunshine. Between play sessions they relax and recharge with multiple potty breaks.
Do you require reservations for daycare?
We do ask you please give us a call to schedule your appointment. This is to ensure we have all the necessary information such as vaccination records, contact information, and medical information.
When can I drop off and pick up?
You can check in for daycare any time during our operating hours, but we suggest dropping off before 12 noon to ensure your pup gets as much playtime as possible. For daycare check-out, we ask you please pick up by 7pm.
Our daycare operating hours are:
Monday-Friday 7:30 am-7:00 pm
Saturday 8:00 am-4:00 pm
How do I make reservations?
To make a reservation at Bittersweet Pet Resorts, please call us at (269) 684-7361.
Can I add more activities to my dog’s daycare plan?
Yes, we’re happy to put together a custom package for your dog. Extra activities include additional walks, bathing or grooming, spa services, and training.
If my plans change, what is your cancellation policy?
Should you need to cancel or change your reservations, please let us know 48 hours prior to your arrival. Over holidays and Spring Break, we require a 2-week notice.
Can you accommodate special needs pets?
We can accommodate many special needs. Please call us to discuss how we can meet your pet’s needs when booking your visit.
What is the difference between Bittersweet Pet Resorts and the former Alpha Boarding Center?
We are owned and operated by a local veterinary technician and pet groomer whose sole desire is to provide your pets with the best level of care. We have upgraded the facility amenities and extended hours; adding grooming, training, packages, group play, and daycare events. Our staff is certified in PPBC, OPC, and PackPro, offering top-of-the-line wellness systems. Come see the difference!
What vaccines does my dog need to stay?
For the safety of all our guests, we require dogs be up to date on their vaccinations for rabies, DHLPP (distemper), and Bordetella.
When can I drop off and pick up my pet?
Check-in can be any time during our operating hours. We recommend dropping off a bit before closing so your pet has time to settle in. You can also check-out any time during business hours, but if you pick up before 12 noon Monday-Saturday you won’t be charged the nightly rate. On Sundays, the day charge always applies.
Our operating hours are:
Monday-Friday 7:30 am-7:00 pm
Saturday 8:00 am-4:00 pm
Sunday 3:00 pm-6:00 pm
Can I tour the facility?
Absolutely, we’d love for you to see our home! Facility tours can be done any time during our operating hours Monday-Saturday.
I’m nervous about boarding my pet. How do I know my pet will be taken care of?
Here at Bittersweet Pet Resorts, we pride ourselves on offering the best pet care services in the Michiana area. Your furry loved one will be adored and showered in attention just like he or she would be at home. If you’re concerned about your pet’s daily routine, please give us a call at 269-278-8100.
Do you offer a trial stay?
We don’t offer a trial stay, but we do offer your first day of daycare for free! This way you can see how much your pet enjoys playing at Bittersweet Pet Resorts and get a chance to meet us!
I have multiple pets. Can they lodge together?
Absolutely. We have large accommodations for multi-pet families to stay in together. Give us a call at 269-278-8100 so we can set up your family’s stay.
Absolutely. We have large accommodations for multi-pet families to stay in together. Give us a call at 269-278-8100 so we can set up your family’s stay.
We certainly can. Please bring any medications in their original containers with clear instructions.
Can I bring my pet’s food?
Of course! We just ask you please bring it in a waterproof container.
Can my pet bring his/her favorite toy?
Absolutely. It’s important to us that your pet feel at home here, so you’re welcome to bring toys. We just ask you please bring no more than 5 items per pet so we can ensure good tracking of each item.
Brand Certified Facts from Bittersweet Pet Resorts
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