Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Livonia provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
Location
Hours
Reviews
4.1
229 reviews
5 stars
148
4 stars
30
3 stars
8
2 stars
6
1 star
37
What are people saying?
AI-generated from recent customer reviews
Staff Attitude
Feedback on staff is mixed; while some customers praised the friendly and caring nature of the staff, others reported rude behavior and poor customer service.
Care Quality
Several reviews highlighted concerns about the quality of care, including misdiagnoses, lack of thoroughness, and inadequate communication regarding treatment.
Appointment Issues
Customers frequently mentioned difficulties with scheduling appointments, including long wait times and last-minute cancellations.
Pricing Concerns
Many reviews expressed dissatisfaction with pricing, citing unexpected charges and feeling that the services provided did not justify the costs.
Positive Experiences
Despite the negative feedback, there were numerous positive comments about the compassionate care provided by specific staff members and overall satisfaction with routine visits.
- DVDeb VJan 2, 20261.0Rude staff, our cat has been in 3 times in 3 months for deworming and now we can’t even get them to give us the results of the most recent stool sample we dropped off 5 days ago now. Very rude when I called to try to find out when I could get results. Absolutely unprofessional behavior. Also, they won’t help your pet in front of you, so if that’s how they treat the paying customer, I can’t imagine what a frightened animal may experience. Funny thing is, we have 2 other cats, no worm issues with them at all but we take them to REAL veterinary clinics, we ended up here by default when we got this cat, and won’t be here for long. Stop taking your pets here. The humane society can provide better and likely cheaper care if budget is your issue.
- CMCarolina M.Dec 26, 20255.0We had a great experience since the initial call with Kayla. Even when miserably sick, our cat is EXTREMELY challenging to treat as he gets overly stressed at the vet or under any medical procedure. He would need anesthesia to be seen, tested and treated, but the team understood the difficulties and kept him with us all the time and, on the second visit, the technician was able to draw blood (then we understood he was not struggling with kidney issues - as previously diagnosed by one of those big chains vet care - but liver). They allowed us to bring all the necessary medications and supplies to treat him at home and he’s alive and thriving! Thanks to Dr John, Kayla and (our special thanks to) Natasha.
- TLTakera LaweryNov 25, 20251.0Stephanie needs an attitude adjustment!
- BSBrittanie SchomackerOct 1, 20251.0Brought my cat in to be nurtured, he was 100% healthy had no history of ANY medical problems. 6 days after surgery my cat was diagnosed by them with pancreatitis. I expressed to them that he was not well, weak, barely moving and not eating or drinking. They gave me some medication and charged me $230, my cat died the next morning. I expressed my concern and I feel like that just took my money and didn’t take it seriously how bad he actually was. Of course I spoke with the Dr and they took zero responsibility. DO NOT TAKE YOUR ANIMALS HERE!
- CCChristopher CarpenterSep 25, 20255.0Very exceptional staff and veterinarian. Felt very comfortable with my dog being seen here recommend to a friend.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What services does Banfield Pet Hospital in Livonia offer?
Banfield Pet Hospital provides preventive care, vaccinations, dental care, parasite control, nutrition and behavioral counseling, microchipping, spay/neuter, end of life care, DNA testing, and more.
What are the hospital hours for Banfield Pet Hospital in Livonia?
The hospital is open Monday through Saturday from 7:00 AM to 6:00 PM, and on Sunday from 9:00 AM to 5:00 PM. It is closed on major holidays such as Thanksgiving, Christmas, and New Year's Day.
Does Banfield Pet Hospital provide emergency care services?
No, Banfield does not provide emergency care. However, you can call during hospital hours for urgent care advice or referrals to emergency hospitals or specialty providers. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online from Banfield?
Yes, clients with Optimum Wellness Plans can access 24/7 remote pet care advice via Vet Chat™ in the Banfield app.
What is the Optimum Wellness Plan at Banfield?
It is an annual preventive care plan that includes exams, vaccines, early diagnostics, nutrition consultations, and dental care. Wellness plans renew automatically each year and offer discounts on treatments.
How can I schedule an appointment at Banfield Pet Hospital in Livonia?
You can schedule appointments online via Banfield's website or app, or visit their scheduling page directly through their appointment link.
Is Banfield Pet Hospital located near any pet-related stores in Livonia?
Yes, it is near PetSmart, which provides pet supplies and services, making it convenient for customers to shop for pet products before or after vet visits.
What shopping options are available near Banfield Pet Hospital in Livonia?
Nearby shopping includes Marshalls for clothing and household items, Michaels for crafts, Five Below for discount goods, and Ulta Beauty for cosmetics and hair supplies.
Are there food and dining options near Banfield Pet Hospital?
Yes, nearby dining options include Popeyes Louisiana Kitchen for fast food, Auntie Anne's bakery and smoothie bar, and Meijer which also offers groceries and a restaurant.
Does Banfield Pet Hospital in Livonia require appointments for visits?
Yes, appointments are required for visits to ensure proper care and scheduling.