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About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital provides petcare for Lansing, MI, and its surrounding communities. Whether you live in the heart of Delta Charter Township or hail from East Lansing, our veterinary clinic is dedicated to taking care of your furry friends. We’re located inside the PetSmart in Marketplace, at Delta Township on North Marketplace Boulevard — so taking care of your pets while running errands is a breeze. We provide our pet community with a variety of services, including comprehensive exams, vaccinations, and dental care services.
Details
- Requires appointmentAvailable
Location
Hours
Reviews
4.2
275 reviews
5 stars
182
4 stars
34
3 stars
16
2 stars
8
1 star
35
What are people saying?
AI-generated from recent customer reviews
Staff Care
Many customers praised the staff for their caring and compassionate treatment of pets.
Communication Issues
Numerous reviews highlighted poor communication and inconsistent information from the staff.
Facility Cleanliness
Several customers reported unsatisfactory cleanliness in the facility, particularly in waiting areas.
Pricing Concerns
Customers expressed frustration over high prices and unexpected charges for services.
Mixed Experiences
While some customers had positive experiences, others reported serious concerns regarding the quality of care and service.
- DDDakkota_THE-Reviewer4 days ago5.0Good place to take your fur children for a check up and veterinary needs!
- ABAndee BowdenOct 28, 20255.0I’ve been visiting this location for years, and have always received prompt and caring service! The staff take time to discuss my cat’s medical needs, and work with me to keep them healthy and happy.
- EHEvan HustedOct 20, 20255.0Awesome veterinarian services! Open on weekends was super helpful, and surprisingly way less expensive than my previous longtime veterinarian.
- JJJael JohnsonOct 8, 20255.0My dog Broc has been a Banfield patient since he was a puppy. It’s because of the amazing veterinary care he has received throughout his life from only Banfield staff that he will be 15 years old in January.
- BBBOct 7, 20251.0Brought in a kitten found on the freeway. I asked for an estimate by phone and the receptionist said she couldn't find her price sheet but they'd check before charging me anything. Once there, she said I had to sign up for the exam coupon and tell the doctor. The doctor was confused when I shared that info and said the front desk should know. (Ok?) The facility was absolutely filthy, blood on the walls and grime caked into the corners, it's a shame for such expensive rooms to be maintained in such a way. I asked for dewormer for tapeworm and they gave him pyrantel. Tapeworm persists 6 weeks later, I call to confirm it was administered. They said he needs another dose. Incorrect - Pyrantel is a drug known to be ineffective for tapeworm. I was able to get my kitten into my regular vet (thank god) and compare xray costs for his shoulder. Banfield quoted $4-600 dollars for a shoulder xray. Fortunately, my vet charged around $200. It's known Banfield has a reputation for poor animal care standards and financial exploitation, but to experience it first hand was a disappointment. The chain and this location in particular are truly awful. Their protocols foster poor communication. Think twice before risking your pets life here.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What types of services does Banfield Pet Hospital in Lansing W offer for pets?
Banfield Pet Hospital offers preventive care, nutrition advice, parasite control, vaccinations, dental services, spay/neuter, end of life care, microchipping, and DNA testing for pets.
Does Banfield Pet Hospital provide emergency veterinary services?
No, Banfield does not provide emergency care but offers urgent care advice during hospital hours and can refer to specialty or emergency hospitals as needed.
Can I get veterinary care online through Banfield?
Yes, clients with Optimum Wellness Plans can access remote general pet care advice 24/7 via Vet Chat™ on the Banfield app.
What is included in Banfield's Optimum Wellness Plan for pets?
The plan includes annual preventive care such as exams, vaccines, early diagnostics, nutritional and dental consultations, but does not cover treatment for unpredictable conditions, though discounts may apply.
How can I schedule an appointment at Banfield Pet Hospital?
Appointments can be scheduled online through Banfield's website or app; they offer in-room, drop-off, and virtual visits for Optimum Wellness Plan clients.
What are the operating hours of Banfield Pet Hospital in Lansing W?
We are open Monday through Saturday from 8:00 AM to 6:00 PM and Sunday from 9:00 AM to 5:00 PM. We are closed on major holidays such as Christmas and New Year's Day.
Where is Banfield Pet Hospital located in Lansing W?
Our hospital is located inside the PetSmart in Marketplace at 305 N Marketplace Blvd, Lansing, MI 48917, within Delta Township.
Are there any pet-related stores nearby Banfield Pet Hospital for convenient shopping?
Yes, Banfield is located inside PetSmart, which offers pet grooming and a pet store, making it convenient to take care of your pets' needs during your visit.
What nearby shopping options are available around Banfield Pet Hospital for customers?
Nearby shopping includes Ross Dress for Less, Michaels craft store, Walmart Lansing - N Marketplace Blvd, and Five Below, which you can visit before or after your pet's appointment.
What other services and amenities can I find near Banfield Pet Hospital in Lansing W?
Nearby services include beauty salons like Hair By Aubrey and Ulta Beauty, printing at Staples® Print & Marketing Services, as well as USPS Collection Point and courier services such as UPS Alliance Shipping Partner.