Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital provides petcare for Lansing, MI, and its surrounding communities. Whether you live in the heart of Delta Charter Township or hail from East Lansing, our veterinary clinic is dedicated to taking care of your furry friends. We’re located inside the PetSmart in Marketplace, at Delta Township on North Marketplace Boulevard — so taking care of your pets while running errands is a breeze. We provide our pet community with a variety of services, including comprehensive exams, vaccinations, and dental care services.
Details
- Requires appointmentAvailable
Location
Hours
Reviews
4.2
280 reviews
5 stars
186
4 stars
34
3 stars
16
2 stars
8
1 star
36
What are people saying?
AI-generated from recent customer reviews
Staff Attitude
Many customers praised the staff for being friendly, caring, and professional in their interactions.
Communication Issues
Several reviews highlighted poor communication and inconsistent information provided by the staff, leading to frustration among customers.
Facility Cleanliness
Multiple customers reported concerns about the cleanliness of the facility, describing it as dirty and in need of maintenance.
Care Quality
While some customers expressed satisfaction with the veterinary care provided, others reported serious issues with misdiagnoses and inadequate treatment.
Pricing Concerns
Numerous reviews mentioned high prices and unexpected charges, leading to dissatisfaction with the value of services.
- GOGerry OvermyerDec 22, 20255.0Banfield was very nice. The receptionist, nurse, and doctor were very pleasant. We took our new cat for an initial checkup. The process and examination all went very well. We will continue to use Banfield.
- SBSarah BeckDec 16, 20255.0Shout out to Rio for being an amazing welcome presence at the front desk. Also Dr. Shalgin for taking amazing care of my dog
- R3R M B 3Dec 13, 20255.0Courteous staff, very helpful
- LSLeila SmithNov 26, 20251.0We Took our dog in because her hip was swelling and thenthey Only told us she was backed up And They took a x-ray and I’m sad that’s why she couldn’t use the bathroom So they gave us pills to give our dog and it didn’t work and so we decided to take our dog to The blue pearl pet Hospital and they found out that our dog had cancer and Banfield never decided to tell us about the mass on her hip after they did the x-ray on her so I don’t trust Banfield plus they Gave our animal medication’s that didn’t work so I’m never going to Banfield ever again. I would say if you ever need anything for vet go to a blue pearl hospital if your dog shows any symptoms of them getting sick or anything I write blue pearl five star review.
- RKRaeLynne KinsoraNov 25, 20255.0I called Banfield because I wanted to see if the dog I found had a microchip. They came out to my car and did a quick once over. The worker also brought out a towel to dry the dog, water and a water dish, and lots of treats. Thanks for showing so much care and compassion and for your help. I was able to reunite the dog with its owner.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What types of services does Banfield Pet Hospital in Lansing W offer for pets?
Banfield Pet Hospital offers preventive care, nutrition advice, parasite control, vaccinations, dental services, spay/neuter, end of life care, microchipping, and DNA testing for pets.
Does Banfield Pet Hospital provide emergency veterinary services?
No, Banfield does not provide emergency care but offers urgent care advice during hospital hours and can refer to specialty or emergency hospitals as needed.
Can I get veterinary care online through Banfield?
Yes, clients with Optimum Wellness Plans can access remote general pet care advice 24/7 via Vet Chat™ on the Banfield app.
What is included in Banfield's Optimum Wellness Plan for pets?
The plan includes annual preventive care such as exams, vaccines, early diagnostics, nutritional and dental consultations, but does not cover treatment for unpredictable conditions, though discounts may apply.
How can I schedule an appointment at Banfield Pet Hospital?
Appointments can be scheduled online through Banfield's website or app; they offer in-room, drop-off, and virtual visits for Optimum Wellness Plan clients.
What are the operating hours of Banfield Pet Hospital in Lansing W?
We are open Monday through Saturday from 8:00 AM to 6:00 PM and Sunday from 9:00 AM to 5:00 PM. We are closed on major holidays such as Christmas and New Year's Day.
Where is Banfield Pet Hospital located in Lansing W?
Our hospital is located inside the PetSmart in Marketplace at 305 N Marketplace Blvd, Lansing, MI 48917, within Delta Township.
Are there any pet-related stores nearby Banfield Pet Hospital for convenient shopping?
Yes, Banfield is located inside PetSmart, which offers pet grooming and a pet store, making it convenient to take care of your pets' needs during your visit.
What nearby shopping options are available around Banfield Pet Hospital for customers?
Nearby shopping includes Ross Dress for Less, Michaels craft store, Walmart Lansing - N Marketplace Blvd, and Five Below, which you can visit before or after your pet's appointment.
What other services and amenities can I find near Banfield Pet Hospital in Lansing W?
Nearby services include beauty salons like Hair By Aubrey and Ulta Beauty, printing at Staples® Print & Marketing Services, as well as USPS Collection Point and courier services such as UPS Alliance Shipping Partner.