Brand Certified
Banfield Pet Hospital
3.8(206 reviews)
Certified by Banfield Pet Hospital • Mar 01, 2026
Business Details
51347 Gratiot Ave, Chesterfield, MI
48051, United States
Certified by Banfield Pet Hospital • Mar 01, 2026
(586) 949-0178
Certified by Banfield Pet Hospital • Mar 01, 2026
https://www.banfield.com
Certified by Banfield Pet Hospital • Mar 01, 2026
About
Certified by Banfield Pet Hospital • Mar 01, 2026
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Chesterfield provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
Location
Certified by Banfield Pet Hospital • Mar 01, 2026
Hours
Certified by Banfield Pet Hospital • Mar 01, 2026
Reviews
3.8
206 reviews
5 stars
121
4 stars
20
3 stars
14
2 stars
9
1 star
42
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed feedback on customer service; some praised staff for being friendly and knowledgeable, while others reported rude behavior and long wait times.
Care Quality
Concerns raised about the quality of care, with some customers feeling their pets were not adequately treated or diagnosed.
Wellness Plan Issues
Customers expressed frustration with the wellness plan, citing unexpected costs and difficulties in cancellation.
Communication Problems
Frequent complaints about poor communication, including appointment scheduling issues and lack of follow-up from veterinarians.
- ELEmily LatowskiOct 29, 20251.0Got the kitten wellness package which sounds like a great deal. Unfortunately, there are up charges for soooooo many things that you’d expect to be covered. Visits take an eternity for seemingly no reason. The office is also never open when it’s “supposed” to be. The care we have received has been fine so far and I have no complaints as far as that. But I wouldn’t seek out care here in the future and wouldn’t recommend it.
- DBDonna BannaschSep 25, 20255.0The staff knowledgeable, quick and courteous
- FWFrank WiesemannSep 11, 20255.0The most understanding veterinarian that I have dealt with. They know what you can spend and they help you by not adding useless test hats off to you.
- ADAmanda DavisJul 7, 20205.0Our dog was happy after getting shots! They're doing something right.
- JSJoe SDec 14, 20185.0Love the vets, vet techs and the plans they offer for my pets
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
Brand Certified Facts from Banfield Pet Hospital
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