Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Chesterfield provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
Location
Hours
Reviews
3.8
201 reviews
5 stars
118
4 stars
20
3 stars
13
2 stars
8
1 star
42
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service, including long wait times, unresponsive staff, and rude interactions.
Veterinary Care
While some customers praised the veterinary staff for their knowledge and compassion, others expressed dissatisfaction with the quality of care and misdiagnoses.
Wellness Plan Issues
Several reviews highlighted frustrations with the wellness plan, including unexpected costs, difficulty canceling, and perceived lack of value.
Facility Management
Customers noted issues with appointment scheduling, long wait times for services, and the overall management of the facility.
Compassionate Care
Despite negative feedback, some customers appreciated the compassion shown by staff during difficult times, particularly in end-of-life situations.
- ELEmily LatowskiOct 29, 20251.0Got the kitten wellness package which sounds like a great deal. Unfortunately, there are up charges for soooooo many things that you’d expect to be covered. Visits take an eternity for seemingly no reason. The office is also never open when it’s “supposed” to be. The care we have received has been fine so far and I have no complaints as far as that. But I wouldn’t seek out care here in the future and wouldn’t recommend it.
- DBDonna BannaschSep 25, 20255.0The staff knowledgeable, quick and courteous
- FWFrank WiesemannSep 11, 20255.0The most understanding veterinarian that I have dealt with. They know what you can spend and they help you by not adding useless test hats off to you.
- NZNalpac ZAug 15, 20251.0These guys are not vets. We Paid for their comprehensive plan for our dog. She had nosebleeds and they would not see her. Over the phone they diagnosed her with either having a foreign mass in her nose or a tumor. They said we needed to find a vet with a scope. After hours of searching, we found blue pearl in Auburn Hills, a very good vet.But very far away. We took her there and they examined her.We had to pay for an emergency visit. After. The vet saw her and she was also seen by their dermatologist.They determined that it was not a mass and it was not a foreign object just by sticking a cutip up her nose. They said there are many reasons for dogs to have nosebleeds. The vets and the dermatologist found nothing wrong with her and said that we should just monitor it. They said the next course would be blood test if the nose bleeds didn't stop. They said a scope would be the last resort as a diagnostic method.And by the way would cost three thousand dollars which bandfield did not mention. They also said that branfield in the veterinarian community is more or less a jiffy lube. If you need a real vet they said don't go there. We will never take our dog to a brandfield again.We are now in the market for a real vet.I suggest not taking your dog there unless it's for something simple like trimming their nails or blood test or perhaps a general check up.
- SPScott P-ZakJul 29, 20255.010 STARS!!!!!I can’t say enough good things about the team at Banfield in Chesterfield, especially Jessica at the front desk—she’s an absolute gem. From the moment you walk in, Jessica greets you with warmth, professionalism, and a genuine love for animals that instantly puts both pets and owners at ease. She’s incredibly organized, patient with questions, and always goes the extra mile to make sure everything runs smoothly. The veterinary staff is equally impressive—knowledgeable, compassionate, and thorough in their care. Whether it’s a routine check-up or something more urgent, they treat every pet like family. The facility is clean, well-equipped, and conveniently located inside PetSmart, which makes it easy to grab supplies before or after your visit. The Banfield Wellness Plan is a game-changer. It’s an affordable and proactive way to stay on top of your pet’s health, covering regular checkups, vaccines, and even dental cleanings. It gives peace of mind knowing you’re not only saving on costs but also giving your furry friend consistent, high-quality care. If you’re looking for a place where your pet will be treated with kindness and respect, Banfield Chesterfield is the spot. And if you’re lucky enough to be greeted by Jessica, you’ll know you’re in good hands from the very start.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What are the operating hours of Banfield Pet Hospital in Chesterfield?
Banfield Pet Hospital in Chesterfield is open Monday through Saturday from 8:00 AM to 6:00 PM and closed on Sundays.
Does Banfield Pet Hospital provide emergency care services?
No, Banfield does not provide emergency care services, but they offer urgent care advice during hospital hours and can refer you to emergency hospitals or specialty providers if needed.
What types of preventive pet health care services does Banfield offer?
Banfield offers vaccinations, dental care, parasite control, nutritional and behavioral counseling, and comprehensive examinations as part of preventive care.
What is included in Banfield's Optimum Wellness Plan?
The Optimum Wellness Plan includes annual preventive care such as exams, vaccines, early screening diagnostics, consultations for nutrition, dental care, and other preventive services. It is not insurance but offers discounts on treatments.
How can I schedule an appointment at Banfield Pet Hospital Chesterfield?
You can schedule an appointment online through the Banfield website or via their mobile app available on both iOS and Android.
What types of appointments does Banfield offer?
Banfield offers in-room appointments, drop-off appointments where you leave your pet and are contacted when ready, and virtual visits for clients with Optimum Wellness Plans.
Are appointments required at Banfield Pet Hospital Chesterfield?
Yes, appointments are required to receive services at Banfield Pet Hospital Chesterfield.
What nearby pet stores can I visit along with Banfield Pet Hospital?
PetSmart is a nearby pet store and service location where you can shop for pet supplies before or after your visit to Banfield Pet Hospital.
Are there dining options near Banfield Pet Hospital in Chesterfield?
Yes, nearby dining options include Yoshi Hibachi Grille for Asian cuisine, LongHorn Steakhouse for American steakhouse fare, and Chapo's Tacos for tacos.
Where can I find relaxation or spa services near Banfield Pet Hospital?
Several nearby spas include Calista's Massage & Spa, Valice Spa LLC, Tranquil Nails and Spa, and Beauty House Esthetics, allowing you to relax before or after your pet's appointment.