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Petco

4.2
(237 reviews)

Business Details

(231) 253-0160

About

Pet StorePet supply storePetco
Whether you have a pig as a pet or operating a small farm, you’ll need a variety of solutions to keep the creatures under your care happy and thriving. From food and treats to halters and habitats, Petco Cadillac has the farm animal supplies that pet parents trust to keep their operations running smoothly. At Petco Cadillac you can purchase everyday essentials from a brick-and-mortar farm animal supply store, but ordering from an online retailer can be quicker and simpler. Not only can you have large supplies like chicken coops delivered to your doorstep, but you can also set up repeat delivery for things you use the most—like rabbit training litter and pig food—so you don’t run out. Find horse supplies such as saddle, saddle blanket or pad, stirrups, bridle and bit, leading ropes and rider safety. At Petco Cadillac we also offer a variety of chicken feed. You can order each bag individually or set up repeat delivery to continuously receive feed with unique blends of vitamins and minerals that encourage egg production and keep shells strong. Petco Cadillac is taking pet essentials to a whole new place by bringing everything you need to care for all areas of your pet’s health with the support of experts you can trust.

Details

  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsAvailable

Location

Petco
3860 S Mackinaw Trl, Cadillac, MI
49601, United States

Hours

Reviews

4.2
237 reviews
5 stars
149
4 stars
43
3 stars
17
2 stars
9
1 star
19

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on staff is mixed; while some customers praised friendly and helpful service, others reported rude and unprofessional behavior from certain employees.

Training Programs

Nancy Oliver, the dog trainer, received high praise for her effective training methods and positive interactions with both pets and their owners.

Store Cleanliness

Many customers noted that the store is clean and well-maintained, with animals appearing to be well cared for.

Product Availability

Several reviews mentioned issues with stock availability, particularly for specific pet supplies, leading to customer frustration.

Overall Experience

While some customers had positive experiences and expressed a desire to return, others indicated they would not shop there again due to poor service.
  • CA
    Cody Alberts
    Feb 19, 2026
    1.0
    Stop there at 7:14 on a Friday and they weren't open they close at 8
  • JP
    Jessica Pangborn
    Jan 5, 2026
    5.0
    The Cadillac Petco gave us a wonderful experience recently, and it was all due to their associate, Cheyenne. We came in to shop for fish and tank supplies. Not only was she super knowledgeable, she told us all the benefits of the app and loyalty program - which we downloaded immediately in the store. We left the store with everything we needed and can't wait to visit again. Thanks for making it an incredible experience, Cheyenne!
  • KM
    K M
    Dec 23, 2025
    1.0
    I wish I could give this a -0. The store manager, Karissa is absolutely RUDE and very UNPROFESSIONAL! She got pissy with me when I asked for assistance for a price match from PETCO website. She informed me it "wasn't her job" to look up the "price" on Petco's website. I reminded her that how she was speaking to me wasn't good customer service and she pretty much summed it up that she didn't care! I asked her for her name and number to corporate and she wanted to argue. She informed me that the Cadillac store wouldn't even be open if it wasn't for her. She said she is the only reason the store is open and the only one who knows how to run it. She informed me that it didn't matter if I called corporate or not they wouldn't care and wouldn't do anything about it because "she is all they got"....OMG!!!! I will NEVER EVER shop there again! Karissa has NO place being a GM! I called customer service from the parking lot and made a complaint but I will also be contacting the DM or the RM regarding this woman! She is absolutely TERRIBLE!!!!!!
  • AA
    Alisha Aten
    Dec 9, 2025
    5.0
    We love going here even if we aren't going to buy anything just to see the animals. The store is always clean as well as all the animal habitats. Highly recommend!
  • PL
    Paola Mejia Lewis
    Dec 6, 2025
    1.0
    Petco Corporate, As someone who previously worked at Petco, I’ve always treated customers with kindness and respect. Today, I called this store, and instead of politely letting me know they were closed, the employee rudely said, “We open at 10,” and hung up—no good morning or professional explanation of their hours. Your website states that you’re open from 9AM until 8PM. I understand Petco’s opening times, and I know how customer service should be handled. If employees are unhappy with their job, they should not be interacting with customers until they can demonstrate appropriate manners. If answering the phone is a burden, let it go to voicemail. That’s more professional.

Frequently Asked Questions About Petco

Where is Petco Cadillac located?

Petco Cadillac is located at 3860 S Mackinaw Trl, Cadillac, MI 49601, US.

What are the store hours for Petco Cadillac?

Petco Cadillac is open every day from 10:00 AM to 7:00 PM.

Brand Certified Facts from Petco

Petco partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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